CHC52025
Diploma of Community Services (Case Management)
Start Date
Rolling Fortnightly Intake
Duration
12 months
Delivery Method
Online
Units
20
Payment Options
Payment Plans & Upfront Discounts available
Connect, Support, Transform Lives
Community Services is a diverse and rapidly growing sector with increasing demand for skilled Case Workers and Case Managers. As a community services case manager, you’ll play a vital role in assessing the needs and concerns of individuals and groups, helping them access the support they need to thrive.
With a projected job growth of 25.2% over the next five years, now is the perfect time to pursue a career in this dynamic field. The CHC52025 Diploma of Community Services (Case Management) will equip you with the skills and knowledge to deliver, manage, and coordinate person-centred services.
Next Start Date
Rolling Fortnightly Intake
Duration
12 months
Delivery Method
Online
Course Overview
Study the CHC52025 Diploma of Community Services (Case Management)
The CHC52025 Diploma of Community Services (Case Management) is a specialised field within Community Services designed to prepare students for leadership roles in coordinating complex cases involving multiple clients who require immediate support. This course equips students with essential skills for roles in community services and case management, focusing on social welfare, domestic and family violence, and community development. It includes the latest industry practices, theoretical knowledge, and practical training to effectively address diverse community needs and promote social justice and inclusion.
Throughout the course, trainers with extensive experience in the field of community services will train students to enhance their communication skills to advocate effectively for clients, respond to crises, apply counselling techniques, work with culturally diverse groups, implement case management and community development strategies, and understand the impact of sociological factors on clients.
As part of the course, students are required to complete 100 hours of work placement within community service organisations. TrainSmart Australia assists students in finding and applying for suitable work placement opportunities.
Is the Diploma of Community Services (Case Management) for you?
To work in the industry of case management, it is highly advisable that you possess the following qualities in order to provide optimum support:
- Open Social Mindset (enjoys working with people within diverse communities)
- Great sense of teamwork (enjoy being a team player, and are able to take responsibility whilst working cooperatively with other people)
- Empathy
- Good Communication Skills (clear, concise when talking to people from different background, with the ability to adapt their mindset to suit the job)
- Good Leadership skills
Study Requirements:
- 15-20 hours per week commitment to self-guided study to complete the course in 12 months
- Active participation in role-plays
- Professional and respectful behaviour in the classroom and on placement
- Taking responsibility of own learning and reaching out when needing support
- 100 hours minimum placement to complete at the end of the course
What will you learn in the Diploma of Community Services (Case Management)?
The Diploma of Community Services (Case Management) course is guided by three main pillars of learning.
- Pillar 1: Work in a legal and ethical manner with people within a diverse community
- Pillar 2: Assessing the needs within the community and developing service programs
- Pillar 3: Analysing needs of the individual and providing case management
To gain these learning outcomes, you will be guided through 20 nationally accredited units to complete this course.
How will you study the Diploma of Community Services (Case Management)?
When you study the Diploma of Community Services (Case Management) at TrainSmart Australia, you’ll have access to a team of trainers via the Virtual Campus who are available to support your academic progress. They can help clarify your questions, provide valuable feedback on both theoretical and practical assessments, and ensure you stay on track—making your learning experience more engaging and rewarding.
You’ll have access to LearnSmart — our interactive learning management system — where you can view the course materials, complete assessments, and receive trainer feedback. You’ll also have multiple opportunities to resubmit assessments to help you achieve competency.
This course includes 100 hours of work placement, providing you with the opportunity to apply your knowledge in a real-world setting and enhance your practical skills. Our work placement team will work with you to arrange your placement programs.
What essential tools do you need for your studies?
For your online classes and assessments, the most important tools you will need are a laptop or computer with a webcam and a reliable internet connection. Please ensure you have these throughout the course, as a mobile phone or tablet will not be sufficient.
How long is the Diploma of Community Services (Case Management)?
Studying this course online will run over 12 months.
Entry Requirements
Prior to being enrolled into the VSL eligible course, TrainSmart Australia must reasonably believe that the applicant is academically suited and displays competence for the course requirements including meeting any of the set entry requirements. This is determined by either:
- The student providing TrainSmart Australia with a copy of an Australian year 12 certificate of education; or,
- The student providing TrainSmart Australia with a copy of a Certificate IV qualification (or above) that was delivered as a part of the AQF (Australian Qualification Framework) that can be verified by the issuing organisation or the USI (unique student identifier) transcript or,
- The student completing the Core Skills Profile for Adults online assessment passing at or above Exit Level 3 in the Australian Core Skills Framework in reading, numeracy, and digital literacy. TrainSmart Australia must also reasonably believe that the student displays that competence.
Please note, we are unable to enrol international students at this time.
Delivery Method
The CHC52025 Diploma of Community Services (Case Management) course is delivered fully online with 20 units to complete.
Knowledge Based Assessments
20
Case Studies
20
Practical Assessments
20
Work Placement
100 hours
Modules
This qualification consists of the following units of competency. All units of competency must be completed to successfully attain the CHC52025 Diploma of Community Services (Case Management).
Course Module
Manage personal stressors in the work environment
HLTWHS006
This unit describes the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress.
Reflect on and improve own professional practice
CHCPRP003
This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development.
Work with diverse people
CHCDIV001
This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCDIV002
This unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety.
Develop and implement service programs
CHCCCS007
This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs.
Manage legal and ethical compliance
CHCLEG003
This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities.
Maintain work health and safety**
HLTWHS003**
This unit describes the skills and knowledge required to implement and monitor work health and safety (WHS) policies, procedures and work practices as part of a small work team.
Establish and confirm the counselling relationship
CHCCSL001
This unit describes the skills and knowledge required to use a structured approach to counselling to determine, establish and confirm the nature of the counsellor client relationship according to the agency’s counselling model.
Apply specialist interpersonal and counselling interview skills
CHCCSL002
This unit describes the skills and knowledge required to use advanced and specialised communication skills in the client-counsellor relationship.
Analyse impacts of sociological factors on people in community work and services*
CHCDEV005*
This unit of competency describes the performance outcomes, skills and knowledge required to analyse impacts of sociological factors when undertaking community work and associated services.
Recognise and respond appropriately to domestic and family violence
CHCDFV001
This unit describes the knowledge and skills required to identify and respond to the needs of clients who may be experiencing domestic and family violence, including responding to immediate intervention and support needs.
Recognise and respond to crisis situations
CHCCCS019
This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services.
Assess co-existing needs
CHCCCS004
This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs.
Implement trauma informed care
CHCMHS013
This unit describes the skills and knowledge required to promote trauma informed care, and to develop strategies to address people’s specific trauma needs. Trauma informed care involves providing services that are informed by the knowledge and understanding of the impact of trauma, in particular interpersonal violence and varying service practice to reduce the likelihood of re-traumatisation.
Facilitate workplace debriefing and support processes
CHCMGT005
This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing.
Implement case management practice**
CHCCSM010**
This unit describes the performance outcomes, skills and knowledge required to develop and implement a plan for case management.
Coordinate complex case requirements**
CHCCSM012**
This unit describes the performance outcomes, skills and knowledge required to coordinate multiple service requirements for people with complex needs within a case management framework.
Provide case management supervision**
CHCCSM014**
This unit describes the performance outcomes, skills and knowledge to take a leadership role in the delivery of quality case management. This includes disseminating information and providing advice on practice issues relating to case management within the organisation.
Undertake case management in a child protection framework
CHCCSM015
This unit describes the performance outcomes, skills and knowledge required to apply all aspects of case management in which case plans are developed and implemented to address a child or young person’s specific needs and achieve their goals within a child protection framework.
Facilitate and review case management
CHCCSM017
This unit describes the performance outcomes, skills and knowledge required to plan, monitor and review case management.
*Units with Mandatory Work Placement Hours
**WP units but no hours assigned.
Course Module
Manage personal stressors in the work environment
HLTWHS006
This unit describes the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress.
Reflect on and improve own professional practice
CHCPRP003
This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development.
Work with diverse people
CHCDIV001
This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCDIV002
This unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety.
Develop and implement service programs
CHCCCS007
This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs.
Manage legal and ethical compliance
CHCLEG003
This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities.
Maintain work health and safety**
HLTWHS003**
This unit describes the skills and knowledge required to implement and monitor work health and safety (WHS) policies, procedures and work practices as part of a small work team.
Establish and confirm the counselling relationship
CHCCSL001
This unit describes the skills and knowledge required to use a structured approach to counselling to determine, establish and confirm the nature of the counsellor client relationship according to the agency’s counselling model.
Apply specialist interpersonal and counselling interview skills
CHCCSL002
This unit describes the skills and knowledge required to use advanced and specialised communication skills in the client-counsellor relationship.
Analyse impacts of sociological factors on people in community work and services*
CHCDEV005*
This unit of competency describes the performance outcomes, skills and knowledge required to analyse impacts of sociological factors when undertaking community work and associated services.
Recognise and respond appropriately to domestic and family violence
CHCDFV001
This unit describes the knowledge and skills required to identify and respond to the needs of clients who may be experiencing domestic and family violence, including responding to immediate intervention and support needs.
Recognise and respond to crisis situations
CHCCCS019
This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services.
Assess co-existing needs
CHCCCS004
This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs.
Implement trauma informed care
CHCMHS013
This unit describes the skills and knowledge required to promote trauma informed care, and to develop strategies to address people’s specific trauma needs. Trauma informed care involves providing services that are informed by the knowledge and understanding of the impact of trauma, in particular interpersonal violence and varying service practice to reduce the likelihood of re-traumatisation.
Facilitate workplace debriefing and support processes
CHCMGT005
This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing.
Implement case management practice**
CHCCSM010**
This unit describes the performance outcomes, skills and knowledge required to develop and implement a plan for case management.
Coordinate complex case requirements**
CHCCSM012**
This unit describes the performance outcomes, skills and knowledge required to coordinate multiple service requirements for people with complex needs within a case management framework.
Provide case management supervision**
CHCCSM014**
This unit describes the performance outcomes, skills and knowledge to take a leadership role in the delivery of quality case management. This includes disseminating information and providing advice on practice issues relating to case management within the organisation.
Undertake case management in a child protection framework
CHCCSM015
This unit describes the performance outcomes, skills and knowledge required to apply all aspects of case management in which case plans are developed and implemented to address a child or young person’s specific needs and achieve their goals within a child protection framework.
Facilitate and review case management
CHCCSM017
This unit describes the performance outcomes, skills and knowledge required to plan, monitor and review case management.
*Units with Mandatory Work Placement Hours
**WP units but no hours assigned.
Job Outcomes
Diploma of Community Services (Case Management) Career Opportunities
The CHC52025 Diploma of Community Services (Case Management) qualification can lead to an array of career opportunities with job titles such as;
- Community Services Case Manager or Case Worker
- Case Coordinator (Community Services)
- Case Management Supervisor
- Community Care Worker
- Community Care Manager
- Community Services Worker
- Community Program Coordinator
- Community Housing Resources Worker
- Child Welfare Officer
- Early Intervention Worker
- Residential Carer (Child Protection)
- Housing Manager
- Pastoral Care Counsellor
- Family Services Coordinator
TrainSmart Australia has a number of standing agreements in place with universities across Australia, which guarantees student entry and credit transfers upon completion of this Diploma.
Expected Salary and Biggest Employment Opportunity
$85,000
SALARY
61%
JOBS
61.8%
INDUSTRY
All statistics are supplied by the National Centre for Vocational Education Research. Based on national surveys.
Payment Options
$7,995
The maximum tuition fee for this course is $7,995.
Your fee payment options are:
- Upfront payment
- VET Student Loans – Australian government income contingent loan which allows you to study now and pay later †.
- Interest-Free Payment Plan – Payments can be made weekly, monthly or quarterly. There are no interest charges. A deposit will be paid upon enrolment.
Find out what your repayments may be using our Payment Plan Repayment Calculator
†VET Student Loans are subject to students meeting eligibility requirements. VET Student Loan creates a debt that must be repaid to the Commonwealth.
Simulated Practicals
Gain Practical Experience In a Safe Environment
As a part of studying Health and Community Services at TrainSmart Australia, some units require students to complete practical assessments that simulate a counselling setting. These assessments give students opportunities to practice counselling skills and techniques before entering the workplace.
Simulated Practicals provides a safe and controlled environment to build confidence and develop essential counselling skills for future health care professionals.
Simulated Practicals simulates a counselling environment through an online Zoom call between an actor and the learner/student. In these sessions, the actor takes on the role of resembling a real-life client, in which an issue or traumatic event is retold from the actor’s perspective.
Based on the assessment criteria, the student is tasked with responding to the client with the focus on utilising skills taught in the unit.
Through these recorded sessions, students can gain valuable feedback and be prepared to handle complex situations before entering the real-world environment.
We know that Counselling is an incredibly important skill, which is why we implemented Counselling units throughout more courses than just our Diploma of Counselling. TrainSmart Australia students studying Health and Community Services have access to our Simulated Practicals service!
Frequently Asked Questions
Is this course nationally recognised? What does that mean?
Completing a nationally recognised qualification (or training) means that your qualification and credentials are recognised all across Australia by other registered training organisations and employers. All accredited courses must adhere to the standards set by the Australian Skills and Quality Authority (ASQA). According to ASQA, accreditation is formal confirmation that the course:
- Is nationally recognised
- Meets an established industry, enterprise, educational, legislative or community need
- Provides appropriate competency outcomes and satisfactory basis for assessment
- Meets national quality assurance requirements
- Is assigned appropriately to the Australian Qualifications Framework (AQF) where it leads to a qualification.
How many hours do I need to study each week?
To achieve this qualification within the given timeframe, students are required to commit to a minimum of 15-20 hours of study per week.
Can I get course credit for previous study?
Students enrolling into a Trainsmart Australia course can receive recognition for previous studies completed at a Certificate and Diploma level. Students can be awarded a credit transfer if:
- The student already holds a unit (or units) for they’re enrolling into,
- The student holds an old unit which is deemed equivalent to the new unit they’re enrolling into
Receiving credit transfers will reduce the overall cost of your qualification as well as the duration to complete your remaining units.
University qualifications are not backwards transferrable, which means no credit transfers can be awarded. However, you can still apply for recognition of prior learning (RPL).
What if I don’t meet the entry requirements?
If you are unable to provide a copy of an Australian Year 12 Certificate or Certificate IV qualification or higher, you may be required to complete Language Literacy and Numeracy (LLN) and Digital Literacy tests to gain entry into your course of interest. This test is offered online, free of charge, after you have submitted your application.
Are TrainSmart courses Centrelink approved?
All of our courses are Centrelink approved through AUSTUDY.
Trainers
Other Courses
Related Content
Connect, Support, Transform Lives
Community Services is a diverse and rapidly growing sector with increasing demand for skilled Case Workers and Case Managers. As a community services case manager, you’ll play a vital role in assessing the needs and concerns of individuals and groups, helping them access the support they need to thrive.
With a projected job growth of 25.2% over the next five years, now is the perfect time to pursue a career in this dynamic field. The CHC52025 Diploma of Community Services (Case Management) will equip you with the skills and knowledge to deliver, manage, and coordinate person-centred services.
Next Start Date
Please contact us for the next intake dates.
Duration
12 Months
Delivery Method
Online OR Hybrid* (*with WA Subsidy)
Course Overview
Study the CHC52025 Diploma of Community Services (Case Management)
The CHC52025 Diploma of Community Services (Case Management) is a specialised field within Community Services designed to prepare students for leadership roles in coordinating complex cases involving multiple clients who require immediate support. This course equips students with essential skills for roles in community services and case management, focusing on social welfare, domestic and family violence, and community development. It includes the latest industry practices, theoretical knowledge, and practical training to effectively address diverse community needs and promote social justice and inclusion.
Throughout the course, trainers with extensive experience in the field of community services will train students to enhance their communication skills to advocate effectively for clients, respond to crises, apply counselling techniques, work with culturally diverse groups, implement case management and community development strategies, and understand the impact of sociological factors on clients.
As part of the course, students are required to complete 100 hours of work placement within community service organisations. TrainSmart Australia assists students in finding and applying for suitable work placement opportunities.
Is the CHC52025 Diploma of Community Services (Case Management) for you?
To work in the industry of case management, it is highly advisable that you possess the following qualities in order to provide optimum support:
- Open Social Mindset (enjoys working with people within diverse communities)
- Great sense of teamwork (enjoy being a team player, and are able to take responsibility whilst working cooperatively with other people)
- Empathy
- Good Communication Skills (clear, concise when talking to people from different background, with the ability to adapt their mindset to suit the job)
- Good Leadership skills
Study Requirements:
- 15-20 hours per week commitment for study and classes for 12 months
- Active participation in classes
- Active participation in role plays
- Professional and respectful behaviour in the classroom and on placement
- Taking responsibility of own learning and reaching out when needing support
- 100 hours minimum placement to complete at the end of the course
What will you learn in the CHC52025 Diploma of Community Services (Case Management)?
The CHC52025 Diploma of Community Services (Case Management) course is guided by three main pillars of learning.
- Pillar 1: Work in a legal and ethical manner with people within a diverse community
- Pillar 2: Assessing the needs within the community and developing service programs
- Pillar 3: Analysing needs of the individual and providing case management
To gain these learning outcomes you will be guided through 20 nationally accredited units to complete this course.
How will you study the CHC52025 Diploma of Community Services (Case Management)?
This course will be delivered through a hybrid learning approach, which combines the flexibility of online learning (approx. 10 weeks) with the practicality of face-to-face classes with peer interactions. All learning, whether that be online or face-to-face, is overseen by a qualified trainer and assessor.
When you study the CHC52025 Diploma of Community Services (Case Management) at TrainSmart Australia, you will gain access to our team of Health and Community Services Trainers. Our trainers will support you throughout the duration of this Diploma course to help you understand the course content, give valuable feedback on your theoretical and practical assessments in order to assist you towards success in your studies.
This course includes 100 hours of work placement, providing you with the opportunity to apply your knowledge in a real-world setting and enhance your practical skills.
What essential tools do you need for your studies?
For your online classes and assessments, the most important tools you will need are a laptop or computer with a webcam and a reliable internet connection. Please ensure you have these throughout the course, as a mobile phone or tablet device will not be sufficient.
How long is the CHC52025 Diploma of Community Services (Case Management)?
Studying this course will run over 12 months.
Entry Requirements
Prior to being enrolled into the VSL eligible course, TrainSmart Australia must reasonably believe that the applicant is academically suited and displays competence for the course requirements including meeting any of the set entry requirements. This is determined by either:
- The student providing TrainSmart Australia with a copy of an Australian year 12 certificate of education; or,
- The student providing TrainSmart Australia with a copy of a Certificate IV qualification (or above) that was delivered as a part of the AQF (Australian Qualification Framework) that can be verified by the issuing organisation or the USI (unique student identifier) transcript or,
- The student completing the Core Skills Profile for Adults online assessment passing at or above Exit Level 3 in the Australian Core Skills Framework in reading, numeracy, and digital literacy. TrainSmart Australia must also reasonably believe that the student displays that competence.
Please note, we are unable to enrol international students at this time.
Delivery Method
The CHC52025 Diploma of Community Services (Case Management) course is delivered through a hybrid learning approach with 20 units to complete.
Knowledge Based Assessments
20
Case Studies
20
Practical Assessments
20
Work Placement
100 hours
Modules
This qualification consists of the following units of competency. All units of competency must be completed to successfully attain the CHC52025 Diploma of Community Services (Case Management).
Course Module
Manage personal stressors in the work environment
HLTWHS006
This unit describes the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress.
Reflect on and improve own professional practice
CHCPRP003
This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development.
Work with diverse people
CHCDIV001
This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCDIV002
This unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety.
Develop and implement service programs
CHCCCS007
This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs.
Manage legal and ethical compliance
CHCLEG003
This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities.
Maintain work health and safety**
HLTWHS003**
This unit describes the skills and knowledge required to implement and monitor work health and safety (WHS) policies, procedures and work practices as part of a small work team.
Establish and confirm the counselling relationship
CHCCSL001
This unit describes the skills and knowledge required to use a structured approach to counselling to determine, establish and confirm the nature of the counsellor client relationship according to the agency’s counselling model.
Apply specialist interpersonal and counselling interview skills
CHCCSL002
This unit describes the skills and knowledge required to use advanced and specialised communication skills in the client-counsellor relationship.
Analyse impacts of sociological factors on people in community work and services*
CHCDEV005*
This unit of competency describes the performance outcomes, skills and knowledge required to analyse impacts of sociological factors when undertaking community work and associated services.
Recognise and respond appropriately to domestic and family violence
CHCDFV001
This unit describes the knowledge and skills required to identify and respond to the needs of clients who may be experiencing domestic and family violence, including responding to immediate intervention and support needs.
Recognise and respond to crisis situations
CHCCCS019
This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services.
Assess co-existing needs
CHCCCS004
This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs.
Implement trauma informed care
CHCMHS013
This unit describes the skills and knowledge required to promote trauma informed care, and to develop strategies to address people’s specific trauma needs. Trauma informed care involves providing services that are informed by the knowledge and understanding of the impact of trauma, in particular interpersonal violence and varying service practice to reduce the likelihood of re-traumatisation.
Facilitate workplace debriefing and support processes
CHCMGT005
This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing.
Implement case management practice**
CHCCSM010**
This unit describes the performance outcomes, skills and knowledge required to develop and implement a plan for case management.
Coordinate complex case requirements**
CHCCSM012**
This unit describes the performance outcomes, skills and knowledge required to coordinate multiple service requirements for people with complex needs within a case management framework.
Provide case management supervision**
CHCCSM014**
This unit describes the performance outcomes, skills and knowledge to take a leadership role in the delivery of quality case management. This includes disseminating information and providing advice on practice issues relating to case management within the organisation.
Undertake case management in a child protection framework
CHCCSM015
This unit describes the performance outcomes, skills and knowledge required to apply all aspects of case management in which case plans are developed and implemented to address a child or young person’s specific needs and achieve their goals within a child protection framework.
Facilitate and review case management
CHCCSM017
This unit describes the performance outcomes, skills and knowledge required to plan, monitor and review case management.
*Units with Mandatory Work Placement Hours
**WP units but no hours assigned.
Course Module
Manage personal stressors in the work environment
HLTWHS006
This unit describes the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress.
Reflect on and improve own professional practice
CHCPRP003
This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development.
Work with diverse people
CHCDIV001
This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCDIV002
This unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety.
Develop and implement service programs
CHCCCS007
This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs.
Manage legal and ethical compliance
CHCLEG003
This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities.
Maintain work health and safety**
HLTWHS003**
This unit describes the skills and knowledge required to implement and monitor work health and safety (WHS) policies, procedures and work practices as part of a small work team.
Establish and confirm the counselling relationship
CHCCSL001
This unit describes the skills and knowledge required to use a structured approach to counselling to determine, establish and confirm the nature of the counsellor client relationship according to the agency’s counselling model.
Apply specialist interpersonal and counselling interview skills
CHCCSL002
This unit describes the skills and knowledge required to use advanced and specialised communication skills in the client-counsellor relationship.
Analyse impacts of sociological factors on people in community work and services*
CHCDEV005*
This unit of competency describes the performance outcomes, skills and knowledge required to analyse impacts of sociological factors when undertaking community work and associated services.
Recognise and respond appropriately to domestic and family violence
CHCDFV001
This unit describes the knowledge and skills required to identify and respond to the needs of clients who may be experiencing domestic and family violence, including responding to immediate intervention and support needs.
Recognise and respond to crisis situations
CHCCCS019
This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services.
Assess co-existing needs
CHCCCS004
This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs.
Implement trauma informed care
CHCMHS013
This unit describes the skills and knowledge required to promote trauma informed care, and to develop strategies to address people’s specific trauma needs. Trauma informed care involves providing services that are informed by the knowledge and understanding of the impact of trauma, in particular interpersonal violence and varying service practice to reduce the likelihood of re-traumatisation.
Facilitate workplace debriefing and support processes
CHCMGT005
This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing.
Implement case management practice**
CHCCSM010**
This unit describes the performance outcomes, skills and knowledge required to develop and implement a plan for case management.
Coordinate complex case requirements**
CHCCSM012**
This unit describes the performance outcomes, skills and knowledge required to coordinate multiple service requirements for people with complex needs within a case management framework.
Provide case management supervision**
CHCCSM014**
This unit describes the performance outcomes, skills and knowledge to take a leadership role in the delivery of quality case management. This includes disseminating information and providing advice on practice issues relating to case management within the organisation.
Undertake case management in a child protection framework
CHCCSM015
This unit describes the performance outcomes, skills and knowledge required to apply all aspects of case management in which case plans are developed and implemented to address a child or young person’s specific needs and achieve their goals within a child protection framework.
Facilitate and review case management
CHCCSM017
This unit describes the performance outcomes, skills and knowledge required to plan, monitor and review case management.
*Units with Mandatory Work Placement Hours
**WP units but no hours assigned.
Job Outcomes
Diploma of Community Services (Case Management) Career Opportunities
The CHC52025 Diploma of Community Services (Case Management) qualification can lead to an array of career opportunities with job titles such as;
- Community Services Case Manager or Case Worker
- Case Coordinator (Community Services)
- Case Management Supervisor
- Community Care Worker
- Community Care Manager
- Community Services Worker
- Community Program Coordinator
- Community Housing Resources Worker
- Child Welfare Officer
- Early Intervention Worker
- Residential Carer (Child Protection)
- Housing Manager
- Pastoral Care Counsellor
- Family Services
TrainSmart Australia has a number of standing agreements in place with universities across Australia, which guarantees student entry and credit transfers upon completion of this Diploma.
Expected Salary and Biggest Employment Opportunity
$85,000
SALARY
61%
JOBS
61.8%
INDUSTRY
All statistics are supplied by the National Centre for Vocational Education Research. Based on national surveys.
Available subsidies for this course
Attendance Requirements
Along with meeting the eligibility criteria, students accessing Jobs and Skills WA government-subsidised training must meet the applicable attendance requirements for their enrolment pathway. Attendance requirements differ for Existing Workers and Job Seekers, as outlined below.
Jobs & Skills WA Target Groups & Training Delivery
Existing Workers: 1 day per week
An ‘Existing Worker’ is an individual who works 20 hours or more per week with a single or multiple employers.
For the target group ‘Existing Workers’, 1 day per week of face-to-face training is timetabled to cover the knowledge and skills transfer requirements for the 20 units, as follows:
- Approximately 10 weeks of mandatory live remote/virtual classes for the highly theoretical/research-based units.
- Mandatory on-campus face-to-face classes for the specialist units.
- Mandatory work placement of 100 hours.
- Delivery is over a 12-month period.
Job Seekers: 2 days per week
A ‘Job Seeker’ is an individual that is currently unemployed or under-employed (working less than 20 hours a week with one or multiple employers).
- For information about availability, please contact the Career Advisor Team on 1300 855 517.
For detailed information, including concession eligibility criteria and annual cap fee please visit our Lower Fees, Local Skills Information Page*. Learn more about the Jobs and Skills WA Subsidy on our Jobs and Skills WA Website here.*
*Please note, you can only enrol and claim ONE Jobs and Skills WA subsidy at a time. If you are currently enrolled in another course through Job’s and Skills WA (including Lower Fees, Local Skills AND Skills Ready), you must either complete or withdraw from that course before enrolling in a new course.
Payment Options
- $7,995
STANDARD RATE
The maximum tuition fee for this course is $7,995.
Your fee payment options are:
- Upfront payment
- VET Student Loans – Australian government income contingent loan which allows you to study now and pay later †.
- Interest Free Payment Plan – No deposit, no interest payment plans.
- Find out what your repayments may be using our Payment Plan Repayment Calculator
†VET Student Loans are subject to students meeting eligibility requirements. VET Student Loan creates a debt that must be repaid to the Commonwealth.
- $516.00*
CONCESSION RATE
If you meet one of the eligibility criteria AND hold a concession card, the JOBS & SKILLS WA Government-subsidised total course fees for the CHC52025 Diploma of Community Services (Case Management) are;
$516.00* or $400 per year* (based on annual cap fee)
Your fee payment options are:
- Upfront payment
- Interest-Free Payment Plan – with a $50 deposit.
Find out what your repayments may be using our Payment Plan Repayment Calculator
*You must meet eligibility criteria to qualify. “The Student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as resource fees and other fees”. To remain eligible for the concession rate, you must hold a valid Concession Card for the duration of your course. If your card expires during your course, you will need to provide TrainSmart Australia with details of your renewed Concession Card to continue receiving the concession rate.
- $1,741.50*
NON-CONCESSION RATE
If you meet one of the eligibility criteria AND don’t hold a concession card, the JOBS & SKILLS WA Government-subsidised total course fees for the CHC52025 Diploma of Community Services (Case Management) are;
$1,741.50* or $1,200 per year* (based on annual cap fee)
Your fee payment options are:
- Upfront payment
- Interest-Free Payment Plan – with a $100 deposit.
Find out what your repayments may be using our Payment Plan Repayment Calculator
Simulated Practicals
Gain Practical Experience In a Safe Environment
As a part of studying Health and Community Services at TrainSmart Australia, some units require students to complete practical assessments that simulate a counselling setting. These assessments give students opportunities to practice counselling skills and techniques before entering the workplace.
Simulated Practicals provides a safe and controlled environment to build confidence and develop essential counselling skills for future health care professionals.
Simulated Practicals simulates a counselling environment through an online Zoom call which involves a Health and Community Services assessor, an actor and the learner/student. In these sessions, the actor takes on the role of resembling a real-life client, in which an issue or traumatic event is retold from the actor’s perspective.
Based on the assessment criteria, the student is tasked with responding to the client with the focus on utilising skills taught in the unit.
Through the sessions, students can gain valuable feedback and be prepared to handle complex situations before entering the real-world environment.
We know that Counselling is an incredibly important skill, which is why we implemented Counselling units throughout more courses than just our Diploma of Counselling. TrainSmart Australia students studying Health and Community Services have access to our Simulated Practicals service!
Frequently Asked Questions
Is this course nationally recognised? What does that mean?
Completing a nationally recognised qualification (or training) means that your qualification and credentials are recognised all across Australia by other registered training organisations and employers. All accredited courses must adhere to the standards set by the Australian Skills and Quality Authority (ASQA). According to ASQA, accreditation is formal confirmation that the course:
- Is nationally recognised
- Meets an established industry, enterprise, educational, legislative or community need
- Provides appropriate competency outcomes and satisfactory basis for assessment
- Meets national quality assurance requirements
- Is assigned appropriately to the Australian Qualifications Framework (AQF) where it leads to a qualification.
How many hours do I need to study each week?
To achieve this qualification within the given timeframe, students are required to commit to a minimum of 15 hours of study per week.
Can I get course credit for previous study?
Students enrolling into a Trainsmart Australia course can receive recognition for previous studies completed at a Certificate and Diploma level. Students can be awarded a credit transfer if:
- The student already holds a unit (or units) for the they’re enrolling into,
- The student holds an old unit which is deemed equivalent to the new unit they’re enrolling into
Receiving credit transfers will reduce the overall cost of your qualification as well as the duration to complete your remaining units.
University qualifications are not backwards transferrable, which means no credit transfers can be awarded. However, you can still apply for recognition of prior learning (RPL).
What if I don’t meet the entry requirements?
If you are unable to provide a copy of an Australian Year 12 Certificate or Certificate IV qualification or higher, you may be required to complete Language Literacy and Numeracy (LLN) and Digital Literacy tests to gain entry into your course of interest. This test is offered online, free of charge, after you have submitted your application.
Are TrainSmart courses Centrelink approved?
All of our courses are Centrelink approved through AUSTUDY.
Trainers
Other Courses
Related Content
- Kickstart your career in Community Services today!
Applying online is easy and only takes 5-7 minutes! Once your application is submitted our friendly Career Advisors will contact you at your chosen time.
