Navigate this career
Caseworkers play a vital role in the community services industry to guide and support people who are troubled, vulnerable or living with a disability. They work closely with clients and their families to identify needs and help them access services, including counselling, financial assistance or housing.
Caseworkers are responsible for providing social work services to clients in need. Primary responsibilities include conducting assessments, developing service plans, coordinating services, and providing advocacy and support. They also work closely with clients and their families to identify needs and help them access services, including counselling, financial assistance or housing.
Caseworkers must have excellent communication and interpersonal skills to build rapport with clients and advocate on their behalf. They must be well-organised and able to multitask to manage multiple cases simultaneously.
- Assess client’s situations and provide the relevant support they may need
- Keeping up to date and monitoring a client’s progress, sometimes through regular home visits
- Scheduling and escorting individuals to appointments with legal aid workers, counselors, doctors, etc.
- Providing support and counsel to people in need
- Referring clients to other agencies and support services where required
- Provide a safe environment for vulnerable or at-risk people and report abuse
- Socially perceptive: the ability to assess one’s situation and identify potential unspoken needs or risks. For example identifying unsafe living situations, signs of mental illness etc.
- Coordination skills – ability to make responsible arrangements for individuals through other agencies by means of organised communication.
- Seeing the good in people and understanding there is a reason for the behaviour.
- Good active listener.
- Knowledge of crisis-intervention methodologies.
- Empathy – the ability to put oneself in another’s shoes.
- Non-for-profit mental health or disability services
- Government departments e.g. Department of Communities
AVERAGE EDUCATION LEVEL
Projected Job Growth in 5 Years:
JOB SATSIFACTION LEVEL
Generally, a nationally recognised qualification is required to start a successful career as a Caseworker in Australia. Common qualifications include:
- Diploma of Community Services (Case Management)
- University pathways
What our trainer has to say
“Without caseworkers, many people would fall through the cracks. They are the ones who advocate for those who need it most. They see the potential in everyone, even when others don’t. They are the unsung heroes of our society.”