CHC42021
Certificate IV in Community Services
Start Date
Please contact us for the next intake date.
Duration
9 months
Delivery Method
Online
Units
15
Payment Options
Payment Plans & Upfront Discounts available
Begin your journey in community services
There is an increasing need for people to work within community services to provide care and counselling services for a wide range of individuals and groups. Community workers perform jobs that give back to disadvantaged individuals within a community.
The CHC42021 Certificate IV in Community Services offers a practical introduction to the various facets of working in Community Services. Studying this course can open opportunities within the health and community services sector, including care team leader and community services coordinator positions.
Next Start Date
Please contact us for the next intake date.
Duration
9 months
Delivery Method
Online
Course Overview
Study the Certificate IV in Community Services
The CHC42021 Certificate IV in Community Services covers a broad range of knowledge and skills that community service workers may require. In this course, you will learn how to provide emotional and practical support to disadvantaged individuals and communities, including those suffering from mental health, physical disabilities, at-risk youth, homelessness, and more.
The CHC42021 Certificate IV in Community Services is designed for individuals who want to work with vulnerable people, families, and communities in a social services position.
This course focuses on developing your ability to provide client-centred support, advocacy and guidance while promoting independence and facilitating community access. The course covers skills in assisting and empowering clients, offering counsel and information, increasing independence through access to community resources, and maintaining client confidentiality.
The CHC42021 Certificate IV in Community Services course also emphasises training in developing and implementing support programs within the community services sector. These assistance programs offer practical and emotional assistance to those dealing with personal, social, and family problems.
By achieving this qualification, you will have the skills to start your career in a broad range of community services roles.
Upon completing the CHC42021 Certificate IV in Community Services, you will also be well placed to undertake further study with direct pathways into the following Diplomas: CHC51015 Diploma of Counselling, CHC50421 Diploma of Youth Work, CHC53215 Diploma of Alcohol and Other Drugs.
Is the Certificate IV in Community Services for you?
To work in the industry of community services, it is highly advisable that you possess the following qualities in order to provide optimum support:
- Open social mindset (enjoys working with people within diverse communities)
- Great sense of teamwork (enjoy being a team player and are able to take responsibility whilst working cooperatively with other people)
- Empathy
- Good Communication Skills (clear and concise when talking to people from different backgrounds, with the ability to adapt their mindset to suit the job)
- Good Leadership skills
Student Study Expectations:
- 15-20 hours per week commitment for study and classes for 9 months online
- Active participation in online classes
- Active participation in role-plays
- Professional and respectful behaviour in the classroom and on placement
- Taking responsibility of own learning and reaching out when needing support
What will you learn in the Certificate IV in Community Services?
The Certificate IV in Community Services course is guided by three main pillars of learning.
- Pillar 1: Work in a legal and ethical manner with people within a diverse community
- Pillar 2: Assessing the needs within the community and developing service programs
- Pillar 3: Analysing needs of the individual and providing case management
To gain these learning outcomes you will be guided through 15 nationally accredited units to complete this course.
How will you study the Certificate IV in Community Services?
When you study Certificate IV in Community Services at TrainSmart Australia, you’ll have access to a team of trainers via Virtual Campus who are available to support your academic progress. They can help clarify your questions, provide valuable feedback on both theoretical and practical assessments, and ensure you stay on track—making your learning experience more engaging and rewarding.
You’ll have access to LearnSmart — our interactive learning management system — where you can view the course materials, complete assessments, and receive trainer feedback. You’ll also have multiple opportunities to resubmit assessments to help you achieve competency.
How long is the Certificate IV in Community Services?
Studying this course online will run over 9 months. Courses and assessments will take place entirely online.
Entry Requirements
TrainSmart Australia will assess a student’s ‘academic suitability’ to ensure the student has the best chance of success. This is determined by either:
- The student providing TrainSmart Australia with a copy of an Australian year 12 certificate of education; or,
- The student providing TrainSmart Australia with a copy of a completed Certificate qualification that can be verified; or,
- For entry into a Certificate III – A Certificate II or higher;
- For entry into a Certificate IV – A Certificate III or higher;
- The student completing the Core Skills Profile for Adults online assessment passing at or above Exit Level 3 in the Australian Core Skills Framework in reading, numeracy, and digital literacy. TrainSmart Australia must also reasonably believe that the student displays that competence.
Please note, we are unable to enrol international students at this time.
Delivery Method
The CHC42021 Certificate IV in Community Services course is delivered fully online with 15 units to complete.
Knowledge Based Assessments
15
Case Studies
15
Practical Assessments
15
Modules
This qualification is made up of the following units of competency. All units of competency must be completed in order to successfully attain the CHC42021 Certificate IV in Community Services.
The CHC42021 Certificate IV in Community Services is broken up into the following Modules.
Module 1: Community Services Essentials Part 1
CHCCOM002
Use communication to build relationships
This unit describes the skills and knowledge to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.
CHCLEG001
Work legally and ethically
This unit describes the skills and knowledge required to identify and work within the legal and ethical frameworks that apply to an individual job role.
CHCDIV001
Work with diverse people
This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
CHCDIV002
Promote Aboriginal and/or Torres Strait Islander cultural safety
The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety.
Module 2: Community Services Essentials Part 2
HLTWHS002
Follow safe work practices for direct client care
This unit describes the skills and knowledge required for a worker to participate in safe work practices to ensure their own health and safety, and that of others in work environments that involve caring directly for clients. It has a focus on maintaining safety of the worker, the people being supported and other community members.
CHCPRP001
Develop and maintain networks and collaborative partnerships
This unit describes the skills and knowledge required to identify networking and collaboration needs and develop formal and informal partnerships to enhance service delivery and improve professional practice.
CHCADV001
Facilitate the interests and rights of clients
This unit describes the skills and knowledge required to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs.
CHCCOM001
Provide first point of contact
This unit describes the skills and knowledge required to greet clients and exchange routine information, to prioritise the individual’s needs, and to respond to immediate needs.
Module 3: Community Services Essentials Part 3
CHCMHS001
Work with people with mental health issues
This unit describes the skills and knowledge required to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues.
CHCDFV001
Recognise and respond appropriately to domestic and family violence
This unit describes the knowledge and skills required to identify and respond to the needs of clients who may be experiencing domestic and family violence, including responding to immediate intervention and support needs.
CHCCCS004
Assess co-existing needs
This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs.
CHCCCS019
Recognise and respond to crisis situations
This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services.
Module 4: Community Services Essentials Part 4
CHCCCS017
Provide loss and grief support
This unit describes the skills and knowledge required to recognise and respond to the needs of people who are experiencing loss, grief and bereavement.
CHCADV002
Provide advocacy and representation services
This unit describes the skills and knowledge required to formally represent the interests of service users. Representation will include the development of community representative and industry participative roles and positions in influencing policy processes and decision-making forums.
HLTWHS004
Manage work health and safety
This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements.
Module 1: Community Services Essentials Part 1
CHCCOM002
Use communication to build relationships
This unit describes the skills and knowledge to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.
CHCLEG001
Work legally and ethically
This unit describes the skills and knowledge required to identify and work within the legal and ethical frameworks that apply to an individual job role.
CHCDIV001
Work with diverse people
This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
CHCDIV002
Promote Aboriginal and/or Torres Strait Islander cultural safety
The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety.
Module 2: Community Services Essentials Part 2
HLTWHS002
Follow safe work practices for direct client care
This unit describes the skills and knowledge required for a worker to participate in safe work practices to ensure their own health and safety, and that of others in work environments that involve caring directly for clients. It has a focus on maintaining safety of the worker, the people being supported and other community members.
CHCPRP001
Develop and maintain networks and collaborative partnerships
This unit describes the skills and knowledge required to identify networking and collaboration needs and develop formal and informal partnerships to enhance service delivery and improve professional practice.
CHCADV001
Facilitate the interests and rights of clients
This unit describes the skills and knowledge required to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs.
CHCCOM001
Provide first point of contact
This unit describes the skills and knowledge required to greet clients and exchange routine information, to prioritise the individual’s needs, and to respond to immediate needs.
Module 3: Community Services Essentials Part 3
CHCMHS001
Work with people with mental health issues
This unit describes the skills and knowledge required to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues.
CHCDFV001
Recognise and respond appropriately to domestic and family violence
This unit describes the knowledge and skills required to identify and respond to the needs of clients who may be experiencing domestic and family violence, including responding to immediate intervention and support needs.
CHCCCS004
Assess co-existing needs
This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs.
CHCCCS019
Recognise and respond to crisis situations
This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services.
Module 4: Community Services Essentials Part 4
CHCCCS017
Provide loss and grief support
This unit describes the skills and knowledge required to recognise and respond to the needs of people who are experiencing loss, grief and bereavement.
CHCADV002
Provide advocacy and representation services
This unit describes the skills and knowledge required to formally represent the interests of service users. Representation will include the development of community representative and industry participative roles and positions in influencing policy processes and decision-making forums.
HLTWHS004
Manage work health and safety
This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements.
Job Outcomes
Certificate IV in Community Services Career Opportunities
The CHC42021 Certificate IV in Community Services qualification can lead to an array of career opportunities with job titles such as;
- Support Worker (Community Services)
- Family Support Worker
- Community Support Worker
- Welfare Support Worker
- Information and Referral Worker
- Domestic Violence Worker
- Case Worker (Community Services)
- Court Support Worker
- Aboriginal Intake and Referral worker
Further Study Options:
This flexible qualification can also be used as a pathway to further studies such as:
– CHC52015 Diploma of Community Services
– CHC52015 Diploma of Community Services (Case Management)
– CHC53215 Diploma of Alcohol and Other Drugs
Upon graduation TrainSmart Australia can offer direct credits into Diploma courses, reducing the cost, time and workload to achieve your next qualification.
Expected Salary and Biggest Employment Opportunity
$53,400
SALARY
57.1%
JOBS
62.1%
INDUSTRY
All statistics are supplied by the National Centre for Vocational Education Research. Based on national surveys.
Payment Options
$4,000
The maximum tuition fee for this course is $4,000.
Your fee payment options are:
- Upfront payment (receive a 15% discount)
- Interest-Free Payment Plan – Payments can be made weekly, monthly or quarterly. There are no interest charges. A deposit will be paid upon enrolment.
Find out what your repayments may be using our Payment Plan Repayment Calculator
Simulated Practicals
Gain Practical Experience In a Safe Environment
As a part of studying Health and Community Services at TrainSmart Australia, some units require students to complete practical assessments that simulate a counselling setting. These assessments give students opportunities to practice counselling skills and techniques before entering the workplace.
Simulated Practicals provides a safe and controlled environment to build confidence and develop essential counselling skills for future health care professionals.
Simulated Practicals simulates a counselling environment through an online Zoom call between an actor and the learner/student. In these sessions, the actor takes on the role of resembling a real-life client, in which an issue or traumatic event is retold from the actor’s perspective.
Based on the assessment criteria, the student is tasked with responding to the client with the focus on utilising skills taught in the unit.
Through these recorded sessions, students can gain valuable feedback and be prepared to handle complex situations before entering the real-world environment.
We know that Counselling is an incredibly important skill, which is why we implemented Counselling units throughout more courses than just our Diploma of Counselling. TrainSmart Australia students studying Health and Community Services have access to our Simulated Practicals service!
Frequently Asked Questions
Is this course nationally recognised? What does that mean?
Completing a nationally recognised qualification (or training) means that your qualification and credentials are recognised all across Australia by other registered training organisations and employers. All accredited courses must adhere to the standards set by the Australian Skills and Quality Authority (ASQA). According to ASQA, accreditation is formal confirmation that the course:
- Is nationally recognised
- Meets an established industry, enterprise, educational, legislative or community need
- Provides appropriate competency outcomes and satisfactory basis for assessment
- Meets national quality assurance requirements
- Is assigned appropriately to the Australian Qualifications Framework (AQF) where it leads to a qualification.
How many hours do I need to study each week?
To achieve this qualification within the given timeframe, students are required to commit to a minimum of 15 hours of study per week.
Can I get course credit for previous study?
Students enrolling into a Trainsmart Australia course can receive recognition for previous studies completed at a Certificate and Diploma level. Students can be awarded a credit transfer if:
- The student already holds a unit (or units) for the they’re enrolling into,
- The student holds an old unit which is deemed equivalent to the new unit they’re enrolling into
Receiving credit transfers will reduce the overall cost of your qualification as well as the duration to complete your remaining units.
University qualifications are not backwards transferrable, which means no credit transfers can be awarded. However, you can still apply for recognition of prior learning (RPL).
What if I don’t meet the entry requirements?
If you are unable to provide a copy of an Australian Year 12 Certificate or Certificate IV qualification or higher, you may be required to complete Language Literacy and Numeracy (LLN) and Digital Literacy tests to gain entry into your course of interest. This test is offered online, free of charge, after you have submitted your application.
Are TrainSmart courses Centrelink approved?
All of our courses are Centrelink approved through AUSTUDY.
Trainers
Other Courses
Related Content
Begin your journey in community services
There is an increasing need for people to work within community services to provide community care services for a wide range of individuals and groups. Community workers perform jobs that give back to disadvantaged individuals within a community.
The CHC42021 Certificate IV in Community Services offers a practical introduction to the various facets of working in Community Services. Studying this course can open opportunities within the health and community services sector, including care team leader and community services coordinator positions.
Next Start Date
Contact us for next intake dates
Duration
9 months
Delivery Method
Hybrid
Course Overview
Study the Certificate IV in Community Services
The CHC42021 Certificate IV in Community Services covers a broad range of knowledge and skills that community service workers may require. In this course, you will learn how to provide emotional and practical support to disadvantaged individuals and communities, including those suffering from mental health, physical disabilities, at-risk youth, homelessness, and more.
The CHC42021 Certificate IV in Community Services is designed for individuals who want to work with vulnerable people, families, and communities in a social services position.
This course focuses on developing your ability to provide client-centred support, advocacy and guidance while promoting independence and facilitating community access. The course covers skills in assisting and empowering clients, offering counsel and information, increasing independence through access to community resources, and maintaining client confidentiality.
The CHC42021 Certificate IV in Community Services course also emphasises training in developing and implementing support programs within the community services sector. These assistance programs offer practical and emotional assistance to those dealing with personal, social, and family problems.
By achieving this qualification, you will have the skills to start your career in a broad range of community services roles.
Upon completing the CHC42021 Certificate IV in Community Services, you will also be well placed to undertake further study with direct pathways into the following Diplomas: CHC51015 Diploma of Counselling, CHC50421 Diploma of Youth Work, CHC53315 Diploma of Mental Health.
Is the Certificate IV in Community Services for you?
To work in the industry of community services, it is highly advisable that you possess the following qualities in order to provide optimum support:
- Open social mindset (enjoys working with people within diverse communities)
- Great sense of teamwork (enjoy being a team player and are able to take responsibility whilst working cooperatively with other people)
- Empathy
- Good Communication Skills (clear and concise when talking to people from different backgrounds, with the ability to adapt their mindset to suit the job)
- Good Leadership skills
Student Study Expectations:
- 15-20 hours per week commitment for study and classes for 9 months
- Active participation in virtual & face-to-face classes
- Active participation in role-plays
- Professional and respectful behaviour in the classroom
- Taking responsibility of own learning and reaching out when needing support
What will you learn in the Certificate IV in Community Services?
The Certificate IV in Community Services course is guided by three main pillars of learning.
- Pillar 1: Work in a legal and ethical manner with people within a diverse community
- Pillar 2: Assessing the needs within the community and developing service programs
- Pillar 3: Analysing needs of the individual and providing case management
To gain these learning outcomes you will be guided through 15 nationally accredited units to complete this course.
How will you study the Certificate IV in Community Services?
When you study CHC42021 Certificate IV in Community Services at TrainSmart Australia, you will gain access to our team of Health and Community Services Trainers. Our trainers will support you throughout the course to help you understand the course content and give valuable feedback on your theoretical and practical assessments.
The course will be delivered through a hybrid model combining face-to-face and online virtual classes. You can access our e-learning management system, LearnSmart, to retrieve all the course materials and assessments. Our IT support team will be available to assist you with any technical issues or provide support throughout the course.
What essential tools do you need for your studies?
The most essential tools you will need for this course are a laptop or computer with a webcam and a reliable internet connection to participate in class and submit assessments. Please ensure you have these throughout the course, as a mobile phone or tablet will not be sufficient.
Entry Requirements
TrainSmart Australia will assess a student’s ‘academic suitability’ to ensure the student has the best chance of success. This is determined by either:
- The student providing TrainSmart Australia with a copy of an Australian year 12 certificate of education; or,
- The student providing TrainSmart Australia with a copy of a completed Certificate qualification that can be verified; or,
- For entry into a Certificate III – A Certificate II or higher;
- For entry into a Certificate IV – A Certificate III or higher;
- The student completing the Core Skills Profile for Adults online assessment passing at or above Exit Level 3 in the Australian Core Skills Framework in reading, numeracy, and digital literacy. TrainSmart Australia must also reasonably believe that the student displays that competence.
Please note, we are unable to enrol international students at this time.
Delivery Method
The CHC42021 Certificate IV in Community Services course is delivered fully online with 15 units to complete.
Knowledge Based Assessments
15
Case Studies
15
Practical Assessments
15
Modules
This qualification is made up of the following units of competency. All units of competency must be completed in order to successfully attain the CHC42021 Certificate IV in Community Services.
The CHC42021 Certificate IV in Community Services is broken up into the following Modules.
Module 1: Community Services Essentials Part 1
HLTWHS006
Manage personal stressors in the work environment
This unit describes the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress.
CHCPRP003
Reflect on and improve own professional practice
This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development.
CHCLEG001
Work legally and ethically
This unit describes the skills and knowledge required to identify and work within the legal and ethical frameworks that apply to an individual job role.
CHCDIV001
Work with diverse people
This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
CHCDIV002
Promote Aboriginal and/or Torres Strait Islander cultural safety
The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety.
Module 2: Community Services Essentials Part 2
HLTWHS002
Follow safe work practices for direct client care
This unit describes the skills and knowledge required for a worker to participate in safe work practices to ensure their own health and safety, and that of others in work environments that involve caring directly for clients. It has a focus on maintaining safety of the worker, the people being supported and other community members.
CHCPRP001
Develop and maintain networks and collaborative partnerships
This unit describes the skills and knowledge required to identify networking and collaboration needs and develop formal and informal partnerships to enhance service delivery and improve professional practice.
CHCADV001
Facilitate the interests and rights of clients
This unit describes the skills and knowledge required to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs.
CHCCOM002
Use communication to build relationships
This unit describes the skills and knowledge to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.
Module 3: Community Services Essentials Part 3
CHCMHS001
Work with people with mental health issues
This unit describes the skills and knowledge required to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues.
CHCDFV001
Recognise and respond appropriately to domestic and family violence
This unit describes the knowledge and skills required to identify and respond to the needs of clients who may be experiencing domestic and family violence, including responding to immediate intervention and support needs.
CHCCCS004
Assess co-existing needs
This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs.
CHCCCS019
Recognise and respond to crisis situations
This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services.
Module 4: Community Services Essentials Part 4
CHCMHS005
Provide services to people with co-existing mental health and alcohol and other drugs issues
This unit describes the skills and knowledge required to assess capacity to support people with co-existing mental health and alcohol and other drugs issues and to work collaboratively to provide support and facilitate links to other services.
CHCADV002
Provide advocacy and representation services
This unit describes the skills and knowledge required to formally represent the interests of service users. Representation will include the development of community representative and industry participative roles and positions in influencing policy processes and decision-making forums.
Module 1: Community Services Essentials Part 1
HLTWHS006
Manage personal stressors in the work environment
This unit describes the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress.
CHCPRP003
Reflect on and improve own professional practice
This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development.
CHCLEG001
Work legally and ethically
This unit describes the skills and knowledge required to identify and work within the legal and ethical frameworks that apply to an individual job role.
CHCDIV001
Work with diverse people
This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
CHCDIV002
Promote Aboriginal and/or Torres Strait Islander cultural safety
The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety.
Module 2: Community Services Essentials Part 2
HLTWHS002
Follow safe work practices for direct client care
This unit describes the skills and knowledge required for a worker to participate in safe work practices to ensure their own health and safety, and that of others in work environments that involve caring directly for clients. It has a focus on maintaining safety of the worker, the people being supported and other community members.
CHCPRP001
Develop and maintain networks and collaborative partnerships
This unit describes the skills and knowledge required to identify networking and collaboration needs and develop formal and informal partnerships to enhance service delivery and improve professional practice.
CHCADV001
Facilitate the interests and rights of clients
This unit describes the skills and knowledge required to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs.
CHCCOM002
Use communication to build relationships
This unit describes the skills and knowledge to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.
Module 3: Community Services Essentials Part 3
CHCMHS001
Work with people with mental health issues
This unit describes the skills and knowledge required to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues.
CHCDFV001
Recognise and respond appropriately to domestic and family violence
This unit describes the knowledge and skills required to identify and respond to the needs of clients who may be experiencing domestic and family violence, including responding to immediate intervention and support needs.
CHCCCS004
Assess co-existing needs
This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs.
CHCCCS019
Recognise and respond to crisis situations
This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services.
Module 4: Community Services Essentials Part 4
CHCMHS005
Provide services to people with co-existing mental health and alcohol and other drugs issues
This unit describes the skills and knowledge required to assess capacity to support people with co-existing mental health and alcohol and other drugs issues and to work collaboratively to provide support and facilitate links to other services.
CHCADV002
Provide advocacy and representation services
This unit describes the skills and knowledge required to formally represent the interests of service users. Representation will include the development of community representative and industry participative roles and positions in influencing policy processes and decision-making forums.
Job Outcomes
Certificate IV in Community Services Career Opportunities
The CHC42021 Certificate IV in Community Services qualification can lead to an array of career opportunities with job titles such as;
- Support Worker (Community Services)
- Family Support Worker
- Community Support Worker
- Welfare Support Worker
- Information and Referral Worker
- Domestic Violence Worker
- Case Worker (Community Services)
- Court Support Worker
- Aboriginal Intake and Referral worker
Further Study Options:
Upon graduation TrainSmart Australia can offer direct credits into Diploma courses, reducing the cost, time and workload to achieve your next qualification.
Expected Salary and Biggest Employment Opportunity
$53,400
SALARY
57.1%
JOBS
62.1%
INDUSTRY
All statistics are supplied by the National Centre for Vocational Education Research. Based on national surveys.
Available subsidies for this course
Attendance Requirements
Along with meeting the eligibility criteria, students accessing Jobs and Skills WA government-subsidised training must meet the applicable attendance requirements for their enrolment pathway. Attendance requirements differ for Existing Workers and Job Seekers, as outlined below.
Jobs & Skills WA Target Groups & Training Delivery
Job Seekers: 2 days per week
A ‘Job Seeker’ is an individual that is currently unemployed or under employed (working less than 20 hours a week with one or across multiple employers).
For the target group ‘Job Seekers’, 2 days per week of face-to-face training is timetabled* to cover the knowledge and skills transfer requirements for the 15 units, as follows:
- Mandatory live remote/virtual classes for the highly theoretical/research based units – approximately 10 weeks.
- Mandatory on-campus face-to-face classes for the specialist units.
- Delivery is over a 9-month period.
Existing Worker: 1 day per week
An ‘Existing Worker’ is an individual who works 20 hours or more per week with a single or multiple employers.
- Classes will be scheduled based on demand. For information about availability, please contact the Career Advisor Team on 1300 855 517.
Learn more about the Jobs and Skills WA Fee-Free Subsidy on our Fee-Free Courses Webpage here.*
*Please note, you can only enrol and claim ONE Jobs and Skills WA subsidy at a time. If you are currently enrolled in another course through Job’s and Skills WA (including Lower Fees, Local Skills AND Skills Ready), you must either complete or withdraw from that course before enrolling in a new course. Course Delivery is subject to change.
Payment Options
$0.00
Under the WA Government Fee-Free training initiative, eligible students may access a $0 tuition fee for this qualification through TrainSmart Australia. This free training focuses on priority industry qualifications to help build WA’s skilled workforce, support our employers and businesses, and create employment and career opportunities for all Western Australians.
*You must meet eligibility criteria to qualify. “The Student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as resource fees and other fees”. This is a Western Australian government program available to WA residents only.
Simulated Practicals
Gain Practical Experience In a Safe Environment
As a part of studying Health and Community Services at TrainSmart Australia, some units require students to complete practical assessments that simulate a counselling setting. These assessments give students opportunities to practice counselling skills and techniques before entering the workplace.
Simulated Practicals provides a safe and controlled environment to build confidence and develop essential counselling skills for future health care professionals.
Simulated Practicals simulates a counselling environment through an online Zoom call which involves a Health and Community Services assessor, an actor and the learner/student. In these sessions, the actor takes on the role of resembling a real-life client, in which an issue or traumatic event is retold from the actor’s perspective.
Based on the assessment criteria, the student is tasked with responding to the client with the focus on utilising skills taught in the unit.
Through the sessions, students can gain valuable feedback and be prepared to handle complex situations before entering the real-world environment.
We know that Counselling is an incredibly important skill, which is why we implemented Counselling units throughout more courses than just our Diploma of Counselling. TrainSmart Australia students studying Health and Community Services have access to our Simulated Practicals service!
Frequently Asked Questions
Is this course nationally recognised? What does that mean?
Completing a nationally recognised qualification (or training) means that your qualification and credentials are recognised all across Australia by other registered training organisations and employers. All accredited courses must adhere to the standards set by the Australian Skills and Quality Authority (ASQA). According to ASQA, accreditation is formal confirmation that the course:
- Is nationally recognised
- Meets an established industry, enterprise, educational, legislative or community need
- Provides appropriate competency outcomes and satisfactory basis for assessment
- Meets national quality assurance requirements
- Is assigned appropriately to the Australian Qualifications Framework (AQF) where it leads to a qualification.
How many hours do I need to study each week?
To achieve this qualification within the given timeframe, students are required to commit to a minimum of 15 hours of study per week.
Can I get course credit for previous study?
Students enrolling into a Trainsmart Australia course can receive recognition for previous studies completed at a Certificate and Diploma level. Students can be awarded a credit transfer if:
- The student already holds a unit (or units) for the they’re enrolling into,
- The student holds an old unit which is deemed equivalent to the new unit they’re enrolling into
Receiving credit transfers will reduce the overall cost of your qualification as well as the duration to complete your remaining units.
University qualifications are not backwards transferrable, which means no credit transfers can be awarded. However, you can still apply for recognition of prior learning (RPL).
What if I don’t meet the entry requirements?
If you are unable to provide a copy of an Australian Year 12 Certificate or Certificate IV qualification or higher, you may be required to complete Language Literacy and Numeracy (LLN) and Digital Literacy tests to gain entry into your course of interest. This test is offered online, free of charge, after you have submitted your application.
Are TrainSmart courses Centrelink approved?
All of our courses are Centrelink approved through AUSTUDY.
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