CHC32015
Certificate III in Community Services
Start Date
Rolling Enrolment (Online Only)
Duration
6 months
Delivery Method
Online
Units
12
Giving back to your community
Community service workers are essential to the fabric of our society. They contribute greatly in improving quality of life for all members, including those who are most vulnerable or disadvantaged among us. The CHC32015 Certificate III in Community Services is an entry pathway into the growing community service sector.
This course will equip you with the skills to provide day-to-day support of individuals in community settings and support the implementation of specific community-based programs. You will gain insights and knowledge into working with people facing mental health issues, domestic violence and drugs and alcohol addiction.
If you’re passionate about improving the lives of vulnerable people in your community, TrainSmart Australia’s CHC32015 Certificate III in Community Services is the perfect opportunity to take your first step into the Community Services industry.
Next Start Date
Rolling Enrolment (Online Only)
Duration
6 months
Delivery Method
Online
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Course Overview
Study the Certificate III in Community Services
Communities need community service workers to thrive. The CHC32015 Certificate III in Community Services aims to equip you with interpersonal skills to effectively communicate with individuals and groups in both residential and community settings. This includes working with disadvantaged people facing major life struggles.Â
Undertaking this course at TrainSmart Australia gives you access to our Health and Community Services Trainers for dedicated team support throughout your studies. All our Allied Health trainers are highly experienced and offer students specialist knowledge and insight from their respective fields.
Upon successful completion of this nationally recognised qualification, graduates can be presented with strong employment opportunities and are equipped to undertake further study.Â
Is the Certificate III in Community Services For You?
There is no “one profile” when it comes to a mental health worker. However, these are some skills and qualities that may be beneficial for your future career in this field:
- Good active listening skills (being able to listen, not just talk or give advice)Â
- Empathic / Genuine / Non-judgmentalÂ
- Ability to adapt your mindset (people might think differently to you and you need to be able to work with all people) and respond appropriatelyÂ
- Passion for supporting people with variety of struggles (physical disability, mental health struggles etc.)Â
Student Requirements:Â
- 20 hours per week commitment for study and classes for 6 months. Â
- Active participation in classesÂ
- Active participation in role playsÂ
- Professional and respectful behaviour in the classroom and on placementÂ
- Taking responsibility of own learning and reaching out when needing supportÂ
What will you learn in the Certificate III in Community Services
The CHC32015 Certificate III in Community Services course is guided by our four pillars of learning:
- Pillar 1: Work in a legal and ethical manner with people within a diverse communityÂ
- Pillar 2: Effectively work with a ‘Person-Centred’ approachÂ
- Pillar 3: Provide day-to-day support to people in the community and/or in community programsÂ
- Pillar 4: To work with or without direction from others with direct or indirect supervision Â
To gain these learning outcomes you will be guided through 12 nationally accredited units to complete this course.
Entry Requirements
TrainSmart Australia will assess a student’s ‘academic suitability’ to ensure the student has the best chance of success. This is determined by either:
- The student providing TrainSmart Australia with a copy of an Australian year 12 certificate of education;Â or,
- The student providing TrainSmart Australia with a copy of a completed Certificate qualification that can be verified;Â or,
- For entry into a Certificate III – A Certificate II or higher;
- The student completing the Core Skills Profile for Adults online assessment passing at or above Exit Level 3 in the Australian Core Skills Framework in both reading and numeracy.
Please note, we are unable to enrol international students at this time.Â
Delivery Method
The CHC32015 Certificate III in Community Services course is delivered fully online with 12 units to complete.
Knowledge Based Assessments
12
Case Studies
12
Practical Assessments
12
Modules
This qualification is made up of the following units of competency. All units of competency must be completed in order to successfully attain the CHC32015 Certificate III in Community Services.
The CHC32015 Certificate III in Community Services is broken up into the following Modules.
Module 1: Community Service Essentials Part 1
Manage personal stressors in the work environment
HLTWHS006
This unit describes the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress. This unit applies to work in a range of health and community services settings, in particular work roles that operate in high stress situations and circumstances.
Follow safe work practices for direct client care
HLTWHS002
This unit describes the skills and knowledge required for a worker to participate in safe work practices to ensure their own health and safety, and that of others in work environments that involve caring directly for clients. It has a focus on maintaining safety of the worker, the people being supported and other community members. This unit applies to all workers who require knowledge of workplace health and safety (WHS) to carry out their own work, in both centre-based and home-based service provision.
Work with diverse people
CHCDIV001
This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
Facilitate the interests and rights of clients
CHCADV001
This unit describes the skills and knowledge required to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs. This unit applies to workers of all levels in a range of health or community services settings who provide services using a human rights based approach and have direct interaction with clients.
Module 2: Community Service Essentials Part 2
Recognise and respond to crisis situations
CHCCCS019
This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services. This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved.
Work legally and ethically
CHCLEG001
This unit describes the skills and knowledge required to identify and work within the legal and ethical frameworks that apply to an individual job role. This unit applies to community services and health workers who play a proactive role in identifying and meeting their legal and ethical responsibilities.
Design and produce digital text documents
BSBITU313
This unit describes the skills and knowledge required to digitally design and develop text-based documents using advanced features of word processing applications/platforms. It applies to individuals who possess fundamental skills in digital device operation, and basic skills in operation of word processing applications. They may work as individuals who provide administrative support within an enterprise, or may be technical/knowledge experts responsible for production of their own digital documents.
Communicate and work in health or community services
CHCCOM005
This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers. This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.
Module 3: Community Service Essentials Part 3
Work in an alcohol and other drugs context
CHCAOD001
This unit describes the skills and knowledge required to establish and work within the current context, philosophy and values of the alcohol and other drugs (AOD) sector. This unit applies to workers who come into contact with clients affected by alcohol and other drugs.
Respond to client needs
CHCCCS016
This unit describes the skills and knowledge required to respond holistically to client needs. Clients may have a range of issues outside and in addition to the area of immediate focus or expertise of the worker and their organisation. The unit applies to workers in a range of community services contexts who provide person-centred support to clients.
Work with people with mental health issues
CHCMHS001
This unit describes the skills and knowledge required to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues. This unit applies to support workers in contexts outside the mental health sector, but who come into contact with people with mental health issues. The services and support provided are not mental health specific.
Provide loss and grief support
CHCCCS017
This unit describes the skills and knowledge required to recognise and respond to the needs of people who are experiencing loss, grief and bereavement. This unit applies to workers in a range of community services and health contexts.
Module 1: Community Service Essentials Part 1
Manage personal stressors in the work environment
HLTWHS006
This unit describes the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress. This unit applies to work in a range of health and community services settings, in particular work roles that operate in high stress situations and circumstances.
Follow safe work practices for direct client care
HLTWHS002
This unit describes the skills and knowledge required for a worker to participate in safe work practices to ensure their own health and safety, and that of others in work environments that involve caring directly for clients. It has a focus on maintaining safety of the worker, the people being supported and other community members. This unit applies to all workers who require knowledge of workplace health and safety (WHS) to carry out their own work, in both centre-based and home-based service provision.
Work with diverse people
CHCDIV001
This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
Facilitate the interests and rights of clients
CHCADV001
This unit describes the skills and knowledge required to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs. This unit applies to workers of all levels in a range of health or community services settings who provide services using a human rights based approach and have direct interaction with clients.
Module 2: Community Service Essentials Part 2
Recognise and respond to crisis situations
CHCCCS019
This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services. This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved.
Work legally and ethically
CHCLEG001
This unit describes the skills and knowledge required to identify and work within the legal and ethical frameworks that apply to an individual job role. This unit applies to community services and health workers who play a proactive role in identifying and meeting their legal and ethical responsibilities.
Design and produce digital text documents
BSBITU313
This unit describes the skills and knowledge required to digitally design and develop text-based documents using advanced features of word processing applications/platforms. It applies to individuals who possess fundamental skills in digital device operation, and basic skills in operation of word processing applications. They may work as individuals who provide administrative support within an enterprise, or may be technical/knowledge experts responsible for production of their own digital documents.
Communicate and work in health or community services
CHCCOM005
This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers. This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.
Module 3: Community Service Essentials Part 3
Work in an alcohol and other drugs context
CHCAOD001
This unit describes the skills and knowledge required to establish and work within the current context, philosophy and values of the alcohol and other drugs (AOD) sector. This unit applies to workers who come into contact with clients affected by alcohol and other drugs.
Respond to client needs
CHCCCS016
This unit describes the skills and knowledge required to respond holistically to client needs. Clients may have a range of issues outside and in addition to the area of immediate focus or expertise of the worker and their organisation. The unit applies to workers in a range of community services contexts who provide person-centred support to clients.
Work with people with mental health issues
CHCMHS001
This unit describes the skills and knowledge required to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues. This unit applies to support workers in contexts outside the mental health sector, but who come into contact with people with mental health issues. The services and support provided are not mental health specific.
Provide loss and grief support
CHCCCS017
This unit describes the skills and knowledge required to recognise and respond to the needs of people who are experiencing loss, grief and bereavement. This unit applies to workers in a range of community services and health contexts.
Job Outcomes
Certificate III in Community Services Career Opportunities
The CHC32015 Certificate III in Community Services qualification can lead to an array of career opportunities with job titles such as;
- Residential Assistant
- Personal Care Worker
- Recreational Activities Worker
- Youth Worker
- Aboriginal Community Development Worker
- Welfare Support Worker
Further Study Options
This flexible qualification can also be used as a pathway to further studies such as:Â
–Â Â Â Â Â CHC52015 Diploma of Community Services
Upon graduation TrainSmart Australia can offer direct credits into Diploma courses, reducing the cost, time and workload to achieve your next qualification.
Expected Salary and Biggest Employment Opportunity
$42,100
SALARY
Average Entry Level Annual Salary
64.7%
JOBS
Employed as Community and Personal Service Workers
54.5%
INDUSTRY
Employed in the Health Care and Social Assistance industry
All statistics are supplied by the National Centre for Vocational Education Research. Based on national surveys.
Payment Options
$3,500
Standard
The maximum tuition fee for this course is $3,500. Your fee payment options are:
- Upfront payment
- Interest Free Payment Plan – No deposit, no interest payment plans.
Find out what your repayments may be using our Payment Plan Repayment Calculator
Simulated Practicals
Gain Practical Experience In a Safe Environment
As a part of studying Health and Community Services at TrainSmart Australia, some units require students to complete practical assessments that simulate a counselling setting. These assessments give students opportunities to practice counselling skills and techniques before entering the workplace.
Simulated Practicals provides a safe and controlled environment to build confidence and develop essential counselling skills for future health care professionals.
Simulated Practicals simulates a counselling environment through an online Zoom call which involves a Health and Community Services assessor, an actor and the learner/student.  In these sessions, the actor takes on the role of resembling a real-life client, in which an issue or traumatic event is retold from the actor’s perspective.
Based on the assessment criteria, the student is tasked with responding to the client with the focus on utilising skills taught in the unit.
Through the sessions, students can gain valuable feedback and be prepared to handle complex situations before entering the real-world environment.
We know that Counselling is an incredibly important skill, which is why we implemented Counselling units throughout more courses than just our Diploma of Counselling. TrainSmart Australia students studying Health and Community Services have access to our Simulated Practicals service!
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Frequently Asked Questions
Is this course nationally recognised? What does that mean?
Completing a nationally recognised qualification (or training) means that your qualification and credentials are recognised all across Australia by other registered training organisations and employers. All accredited courses must adhere to the standards set by the Australian Skills and Quality Authority (ASQA). According to ASQA, accreditation is formal confirmation that the course:
- Is nationally recognised
- Meets an established industry, enterprise, educational, legislative or community need
- Provides appropriate competency outcomes and satisfactory basis for assessment
- Meets national quality assurance requirements
- Is assigned appropriately to the Australian Qualifications Framework (AQF) where it leads to a qualification.
How many hours do I need to study each week?
To achieve this qualification within the given timeframe, students are required to commit to a minimum of 15 hours of study per week.
Can I get course credit for previous study?
Students enrolling into a Trainsmart Australia course can receive recognition for previous studies completed at a Certificate and Diploma level. Students can be awarded a credit transfer if:
- The student already holds a unit (or units) for the they’re enrolling into,
- The student holds an old unit which is deemed equivalent to the new unit they’re enrolling into
Receiving credit transfers will reduce the overall cost of your qualification as well as the duration to complete your remaining units.
University qualifications are not backwards transferrable, which means no credit transfers can be awarded. However, you can still apply for recognition of prior learning (RPL).
What if I don’t meet the entry requirements?
If you are unable to provide a copy of an Australian Year 12 Certificate or Certificate IV qualification or higher, you may be required to complete an Language Literacy and Numeracy (LLN) test to gain entry into your course of interest. This test is offered online, free of charge, after you have submitted your application.
Are TrainSmart courses Centrelink approved?
All of our courses are Centrelink approved through AUSTUDY.
Next Start Date
Duration
Delivery Method
All statistics are supplied by the National Centre for Vocational Education Research. Based on national surveys.
Simulated Practicals
Gain Practical Experience In a Safe Environment
As a part of studying Health and Community Services at TrainSmart Australia, some units require students to complete practical assessments that simulate a counselling setting. These assessments give students opportunities to practice counselling skills and techniques before entering the workplace.
Simulated Practicals provides a safe and controlled environment to build confidence and develop essential counselling skills for future health care professionals.
Simulated Practicals simulates a counselling environment through an online Zoom call which involves a Health and Community Services assessor, an actor and the learner/student.  In these sessions, the actor takes on the role of resembling a real-life client, in which an issue or traumatic event is retold from the actor’s perspective.
Based on the assessment criteria, the student is tasked with responding to the client with the focus on utilising skills taught in the unit.
Through the sessions, students can gain valuable feedback and be prepared to handle complex situations before entering the real-world environment.
We know that Counselling is an incredibly important skill, which is why we implemented Counselling units throughout more courses than just our Diploma of Counselling. TrainSmart Australia students studying Health and Community Services have access to our Simulated Practicals service!
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Frequently Asked Questions
- Kickstart your career in Community Services today!
Applying online is easy and only takes 5-7 minutes! Once your application is submitted our friendly Career Advisors will contact you at your chosen time.
