BSB50120
Diploma of Business (Operations)
Start Date
Rolling Enrolment
Duration
12 Months
Delivery Method
Online
Units
12
Innovate, design and implement business operations.
To become a successful business leader, you must know how companies operate their operational processes. The BSB50120 Diploma in Business (Operations) will help ensure this skill set is available within your organisation.
This course can prepare you to lead and oversee the operations processes of any company. Utilise your qualification to achieve your career goals and work in a frontline management position.
Next Start Date
Rolling Enrolment
Duration
12 Months
Delivery Method
Online
Course Overview
Study the Diploma of Business (Operations)
The BSB50120 Diploma in Business (Operations) has been designed to give you a thorough understanding of the principles and techniques necessary to run a business’s operations successfully. In addition, the course will equip you with the leadership skills required to overlook and supervise multiple business functions.
In the BSB50120 Diploma of Business (Operations), you will learn how to develop administrative systems, manage organisational customer service, manage business resources and project scope, develop policies and procedures and manage recruitment and onboarding.
Improving operational functions also requires maintaining healthy relationships with stakeholders and departments. As a part of this course, you’ll learn effective communication and coaching strategies to manage and motivate teams to achieve operations KPIs. These methods will help develop critical thinking in employees and inspire team members to work holistically towards operational goals.
During this course, you will be assigned to work with highly experienced specialist business trainers to guide and support you throughout your studies at TrainSmart Australia.
Is the Diploma of Business (Operations) for You?
The BSB50120 Diploma of Business (Operations) gives you a thorough understanding of the principles and skills to lead and oversee the operations process of any business.
You might want to consider studying this course if you:
- want to change careers into a business setting,
- wanting a competitive edge in securing employment,
- looking to formalise your existing experience,
- wanting skills to manage business operations,
- wanting to learn how to introduce and manage new projects/procedures
- want to be responsible for managing planning in your business
- want a better understanding of business functions, procedures and policies.
What will you learn in the Diplmoa of Business (Operations)?
The BSB50120 Diploma of Business (Operations) is guided by our four pillars of learning.
- Pillar 1: Strategic thinking and communication with influence
- Pillar 2: Achieve operational outcomes and goals while working effectively with key stakeholders
- Pillar 3: Manage major areas of business operations while achieving compliance to current legislative frameworks
- Pillar 4: Effective operational management of business resources such as projects, finance, recruitment, administrative systems, and sustainability.
These pillars of learning are fundamental components of what it takes to be successful in business. You will be guided through 12 nationally accredited units to complete this course to gain these learning outcomes.
How will you study the Diploma of Business (Operations)?
This course is delivered entirely online through a Trainer-Directed-Learning approach. In this format, our trainers and assessors will guide you through the learning material and assessments and give you valuable feedback to develop your knowledge and skills.
Your online learning materials include journal articles, reading materials, presentation slides, online student forums, recordings of previous classes, live classes and 1-on-1 coaching via videoconferencing.
Assessments are by way of written assignments and practical activities via video conferencing.
All learning is overseen by a qualified trainer and assessor.
How long is the Diploma of Business (Operations)?
This qualification is over a 12-month period with the opportunity to extend if required.
Entry Requirements
Prior to being enrolled into the VSL eligible course, TrainSmart Australia must reasonably believe that the applicant is academically suited and displays competence for the course requirements including meeting any of the set entry requirements. This is determined by either:
- The student providing TrainSmart Australia with a copy of an Australian year 12 certificate of education; or,
- The student providing TrainSmart Australia with a copy of a Certificate IV qualification (or above) that was delivered as a part of the AQF (Australian Qualification Framework) that can be verified by the issuing organisation or the USI (unique student identifier) transcript or,
- The student completing the Core Skills Profile for Adults online assessment passing at or above Exit Level 3 in the Australian Core Skills Framework in both reading and numeracy. TrainSmart Australia must also reasonably believe that the student displays that competence.
Please note, we are unable to enrol international students at this time.
Delivery Method
The BSB50120 Diploma of Business (Operations) course is delivered fully online with 12 units to complete.
Knowledge Based Assessments
12
Case Studies
12
Practical Assessments
13
Modules
This qualification is made up of the following units of competency. All units of competency must be completed in order to successfully attain the BSB50120 Diploma of Business.
The BSB50120 Diploma of Business (Operations) is broken up into the following Modules.
Module 1: Operations Part 1
Manage personal health and wellbeing
BSBPEF401
This unit describes the skills and knowledge required to identify signs and sources of strain on personal health and wellbeing (both physical and mental) within job roles and according to key performance indicators (KPIs). The unit applies to individuals who operate with a high level of autonomy, have excellent communication skills and apply knowledge of organisational policies and relevant legislation.
Manage personal and professional development
BSBPEF501
This unit describes the skills and knowledge required to implement systems and process that support the personal and professional development of self and others. The unit applies to individuals working in a range of managerial positions who are accountable for the development and performance of others.
Develop administrative systems
BSBOPS503
This unit describes the skills and knowledge required to plan for or review the requirements of administrative systems and procedures for implementing, monitoring and reviewing the system. The unit applies to individuals employed in a range of work environments in senior administrative roles.
Manage organisational customer service
BSBOPS505
This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. The unit applies to individuals who supervise customer service provided by others within an organisation. At this level, individuals must exercise considerable discretion and judgement, using a range of problem solving and decision making strategies.
Module 2: Operations Part 2
Lead communication in the workplace
BSBXCM501
This unit describes the skills and knowledge required to lead communication in the workplace within any industry. This unit has a specific focus on the communication skills required for team leaders with responsibility for other workers.
Develop critical thinking in others
BSBCRT511
This unit describes the skills and knowledge required to develop critical and creative thinking skills in others within a workplace context. The unit applies to individuals who are developing and coaching others, for whom critical thinking skills (including analysis, synthesis, and evaluation) are an important part of their job roles. This unit applies to individuals who are typically responsible for leading teams.
Manage budgets and financial plans
BSBFIN501
This unit describes the skills and knowledge required to undertake financial management in an organisation or work area. It includes planning and implementing financial management approaches and supporting and evaluating effectiveness of financial management processes. The unit applies to managers in a wide range of organisations and sectors who have responsibility for the effective use of financial resources within work teams. They are responsible for ensuring that financial resources are managed in line with the financial objectives of the team and organisation.
Manage business resources
BSBOPS501
This unit describes the skills and knowledge required to manage resources according to planned business strategies. It includes analysing resource requirements, developing resource plans, allocating resources, and reviewing and reporting on resource usage. The unit applies to individuals with a role in allocating and monitoring the use of physical and/or human resources to meet defined business objectives
Module 3: Operations Part 3
Manage project scope
BSBPMG530
This unit describes the skills and knowledge required to determine and manage project scope. It involves obtaining project authorisation, developing a scope management plan, and managing the application of project scope controls. The unit applies to individuals responsible for managing and leading a project in an organisation, business or as a consultant.
Develop workplace policies and procedures for sustainability
BSBSUS511
This unit describes the skills and knowledge required to develop and implement workplace sustainability policies and to modify the policy to suit changed circumstances. The unit applies to individuals with managerial responsibilities who undertake work developing approaches to create, monitor and improve strategies and policies within workplaces. These individuals also engage with a range of relevant stakeholders and specialists. ‘Sustainability’ in this unit refers to a broad approach that focuses on the minimisation of an organisation’s social, economic and environmental impact, as well as proactive value creation in these areas.
Manage business risk
BSBOPS504
This unit describes skills and knowledge required to manage business risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting. The unit applies to individuals who are working in positions of authority and who are approved to implement change across the organisation, business unit, program or project area. They may or may not have responsibility for directly supervising others.
Manage recruitment and onboarding
BSBHRM525
This unit describes the skills and knowledge required to manage all aspects of recruitment and onboarding processes according to organisational policies and procedures. The unit applies to individuals who take responsibility for managing aspects of recruiting, selecting new staff and orientating those staff in their new positions. The individual may be directly involved in the recruitment processes themselves or coordinating the process.
Module 1: Operations Part 1
Manage personal health and wellbeing
BSBPEF401
This unit describes the skills and knowledge required to identify signs and sources of strain on personal health and wellbeing (both physical and mental) within job roles and according to key performance indicators (KPIs). The unit applies to individuals who operate with a high level of autonomy, have excellent communication skills and apply knowledge of organisational policies and relevant legislation.
Manage personal and professional development
BSBPEF501
This unit describes the skills and knowledge required to implement systems and process that support the personal and professional development of self and others. The unit applies to individuals working in a range of managerial positions who are accountable for the development and performance of others.
Develop administrative systems
BSBOPS503
This unit describes the skills and knowledge required to plan for or review the requirements of administrative systems and procedures for implementing, monitoring and reviewing the system. The unit applies to individuals employed in a range of work environments in senior administrative roles.
Manage organisational customer service
BSBOPS505
This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. The unit applies to individuals who supervise customer service provided by others within an organisation. At this level, individuals must exercise considerable discretion and judgement, using a range of problem solving and decision making strategies.
Module 2: Operations Part 2
Lead communication in the workplace
BSBXCM501
This unit describes the skills and knowledge required to lead communication in the workplace within any industry. This unit has a specific focus on the communication skills required for team leaders with responsibility for other workers.
Develop critical thinking in others
BSBCRT511
This unit describes the skills and knowledge required to develop critical and creative thinking skills in others within a workplace context. The unit applies to individuals who are developing and coaching others, for whom critical thinking skills (including analysis, synthesis, and evaluation) are an important part of their job roles. This unit applies to individuals who are typically responsible for leading teams.
Manage budgets and financial plans
BSBFIN501
This unit describes the skills and knowledge required to undertake financial management in an organisation or work area. It includes planning and implementing financial management approaches and supporting and evaluating effectiveness of financial management processes. The unit applies to managers in a wide range of organisations and sectors who have responsibility for the effective use of financial resources within work teams. They are responsible for ensuring that financial resources are managed in line with the financial objectives of the team and organisation.
Manage business resources
BSBOPS501
This unit describes the skills and knowledge required to manage resources according to planned business strategies. It includes analysing resource requirements, developing resource plans, allocating resources, and reviewing and reporting on resource usage. The unit applies to individuals with a role in allocating and monitoring the use of physical and/or human resources to meet defined business objectives
Module 3: Operations Part 3
Manage project scope
BSBPMG530
This unit describes the skills and knowledge required to determine and manage project scope. It involves obtaining project authorisation, developing a scope management plan, and managing the application of project scope controls. The unit applies to individuals responsible for managing and leading a project in an organisation, business or as a consultant.
Develop workplace policies and procedures for sustainability
BSBSUS511
This unit describes the skills and knowledge required to develop and implement workplace sustainability policies and to modify the policy to suit changed circumstances. The unit applies to individuals with managerial responsibilities who undertake work developing approaches to create, monitor and improve strategies and policies within workplaces. These individuals also engage with a range of relevant stakeholders and specialists. ‘Sustainability’ in this unit refers to a broad approach that focuses on the minimisation of an organisation’s social, economic and environmental impact, as well as proactive value creation in these areas.
Manage business risk
BSBOPS504
This unit describes skills and knowledge required to manage business risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting. The unit applies to individuals who are working in positions of authority and who are approved to implement change across the organisation, business unit, program or project area. They may or may not have responsibility for directly supervising others.
Manage recruitment and onboarding
BSBHRM525
This unit describes the skills and knowledge required to manage all aspects of recruitment and onboarding processes according to organisational policies and procedures. The unit applies to individuals who take responsibility for managing aspects of recruiting, selecting new staff and orientating those staff in their new positions. The individual may be directly involved in the recruitment processes themselves or coordinating the process.
Job Outcomes
Diploma of Business (Operations) Career Opportunities
Our BSB50120 Diploma of Business (Operations) course will gain you entry into a variety of industries, including logistics, administration, and finance. Potential career roles include;
- Operations Manager
- Operations Coordinator
- Compliance Manager
- Procurement Officer
- Records Management Coordinator
- Unit Leader
Expected Salary and Biggest Employment Opportunity
$60,800
SALARY
22.0%
JOBS
11.4%
INDUSTRY
All statistics are supplied by the National Centre for Vocational Education Research. Based on national surveys.
Payment Options
$5,000
The maximum tuition fee for this course is $5,000. Your fee payment options are:
- Upfront payment
- VET Student Loans – Australian government income contingent loan which allows you to study now and pay later †.
- Interest Free Payment Plan – No deposit, no interest payment plans.
- Find out what your repayments may be using our Payment Plan Repayment Calculator
†VET Student Loans are subject to students meeting eligibility requirements. VET Student Loan creates a debt that must be repaid to the Commonwealth.
Frequently Asked Questions
Is this course nationally recognised? What does that mean?
Completing a nationally recognised qualification (or training) means that your qualification and credentials are recognised all across Australia by other registered training organisations and employers. All accredited courses must adhere to the standards set by the Australian Skills and Quality Authority (ASQA). According to ASQA, accreditation is formal confirmation that the course:
- Is nationally recognised
- Meets an established industry, enterprise, educational, legislative or community need
- Provides appropriate competency outcomes and satisfactory basis for assessment
- Meets national quality assurance requirements
- Is assigned appropriately to the Australian Qualifications Framework (AQF) where it leads to a qualification.
How many hours do I need to study each week?
To achieve this qualification within the given timeframe, students are required to commit to a minimum of 15 hours of study per week.
Can I get course credit for previous study?
Students enrolling into a Trainsmart Australia course can receive recognition for previous studies completed at a Certificate and Diploma level. Students can be awarded a credit transfer if:
- The student already holds a unit (or units) for the they’re enrolling into,
- The student holds an old unit which is deemed equivalent to the new unit they’re enrolling into
Receiving credit transfers will reduce the overall cost of your qualification as well as the duration to complete your remaining units.
University qualifications are not backwards transferrable, which means no credit transfers can be awarded. However, you can still apply for recognition of prior learning (RPL).
What if I don’t meet the entry requirements?
If you are unable to provide a copy of an Australian Year 12 Certificate or Certificate IV qualification or higher, you may be required to complete an Language Literacy and Numeracy (LLN) test to gain entry into your course of interest. This test is offered online, free of charge, after you have submitted your application.
Trainers
Guiding you through this course is our team of experienced trainers, ready to help you succeed.
All our trainers are selected for their wealth of experience and knowledgeability in their chosen subject area, as well as their commitment to supporting you throughout your studies.
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