Community Housing Worker
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If you are interested in managing services, communicating with a diverse range of individuals and making sure that all the supporting details are covered perfectly, then the role of Community Housing Worker might be a good fit for you.
A Community Housing Worker helps people who are having difficulty finding accommodation. For example, you might be required to find available properties and assist clients with rental applications. You may also assist clients in accessing additional support services for related issues such as domestic violence, mental health or unemployment.
Community Housing Workers help some of the nation’s most vulnerable people to gain and sustain housing tenancy. Working in this role, you provide property and tenancy management services. The position involves ongoing consultation and communication with stakeholders from all levels, including tenants, real estate agents, contractors, various government agencies, and local authorities.
Throughout the service delivery, you will be responsible for ensuring tenants are supported, rent is paid regularly, and properties are cared for and maintained.
There are a number of duties that a Community Housing Worker performs:
- Customer Service: provide direct customer service to current and potential clients. Assist potential residents in completing Housing Applications
- Tenant Support: respond to customer queries, and liaise with government and non-government agencies to facilitate the provision of tenant support.
- Manage Tenancies: ensure tenancy agreements are met
- Rent Payment: Monitor and control rent payment
- Property Maintenance: Carry out inspections, report and action issues
To become a Community Housing Worker, you will need to be someone who has a proven track record for
- Delivering excellent customer service, regardless of the situation.
- Managing multiple tasks, prioritising work and meeting deadlines.
- Working with people from all walks of life, showing respect for cultural differences and needs.
- Clear written and verbal communication skills, including the ability to respond to sensitive issues with tact.
- Previous experience managing rental accommodation
- A car licence and the ability to travel in the service area are also preferred.
A National Police Clearance is essential for this role.
Community Housing Worker positions are offered by government and non-government entities, so the specific role requirements depend on the employer type and their service range. For example, some businesses manage tens of thousands of tenancies across each Australian state and territory, while other local governments, non-government and not-for-profit organisations provide services for tenants in specific areas, regions or rural areas.
AVERAGE EDUCATION LEVEL
Projected Job Growth in 5 Years:
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A formal qualification in community services, individual support, social work, social sciences, psychology or another related field, is usually needed to work as a Community Worker. Vocational Education and Training (VET) and university are both common study pathways.
Studying for a CHC42015 Certificate IV in Community Service will assist you in the development of knowledge and skills to work in the support services environment, where you will assist people through complex situations, such as attaining and maintaining housing tenancy that is appropriate for their needs.
Alternatively, completing a CHC52015 Diploma of Community Services will allow you to develop a wider range of skills and knowledge that you can use to provide support services to individuals from disadvantaged communities. Studying either of these courses could contribute to you building your confidence and skill base prior to embarking on this new career.
What our trainer has to say
If you’re interested in a career in Community Housing, it’s important you find the course that suits your needs. Explore the range of courses that are currently available, identify the mode of delivery that your lifestyle and work out which qualification best suits your individual career plans. Make sure you are clear about the costs, course duration, required prerequisites and the specific content the course will cover.