Health & Community Services







Mental Health

Mental health workers look to provide one on one support to individuals experiencing mental health issues. This career path will allow you to lead and counsel people through great struggles towards a brighter future.

Career Outcomes

  • Mental Health Outreach Worker
  • Support Worker
  • Coordinator/Assessor
  • Case Manager 
  • Program Service Coordinator

Community Services

Community services is a fast paced, challenging, yet extremely rewarding sector to establish a career in. Workers manage multiple clients through a broad range of issues to find them the support services they need to live a healthier, happier life. 

Career Outcomes

  • Caseworker 
  • Community Development Officer
  • Community Program Coordinator 
  • Disability Team Leader
Diploma of Counselling - HCS Page


Counselling looks to support troubled individuals experiencing issues such as mental health struggles, addiction, domestic abuse etc. This career path will allow you to provide these people in need with a personalised, therapeutic form of support. 

Career Outcomes

  • School Counsellor
  • Guidance Officer
  • Support Worker
  • Drug and Alcohol Counsellor
  • Pastoral Care Worker

Our Courses


Certificate IV in Community Services

Studying this course will allow you to develop your knowledge of the range of available support services and provide guidance to people suffering from complex circumstances.


9 months

Delivery Method



Diploma of Youth Work

If you’re after a satisfying career where you want to make a positive impact in young people’s lives and help them achieve their goals, our Diploma of Youth Work course can help you on your way to becoming a Youth Worker.


12 Months

Delivery Method



Diploma of Early Childhood Education and Care

In this course, you will obtain the skills to effectively plan, implement, and manage programs in early childhood services.


12 months

Delivery Method

Hybrid Learning


Certificate III in Early Childhood Education and Care

In this course, you will obtain the skills and practices necessary to teach young children in various early education settings, ranging from early learning and childcare centres to kindergarten and pre and junior primary classrooms.


9 Months

Delivery Method

Hybrid (Perth, WA Only)


Diploma of Counselling

One of the most comprehensive counselling courses in Australia, this course offers students numerous learning resources and trainer support to enrich their knowledge and skills as a counsellor.


12 months

Delivery Method

Online OR Blended


Diploma of Community Services

This course places a strong emphasis on developing transferable skills in caseload management applicable to various sectors including NCDIS, Youth at Risk and Children’s Services and more.


12 months

Delivery Method

Online OR Blended


Diploma of Community Services (Case Management)

This nationally recognised qualification provides the theoretical and practical skills to work as a Case Manager in the community services sector.


12 months

Delivery Method

Online OR Blended


Diploma of Alcohol and Other Drugs

Follow a rewarding career path that helps vulnerable people dramatically turn their lives around. Gain practical skills and experience to help people suffering from substance abuse by taking up the CHC53215 Diploma of Alcohol and Other Drugs.


12 months

Delivery Method



Certificate IV in Mental Health

This is the ideal course for those who want to enter Australia’s challenging yet rewarding mental health services workforce.


9 months

Delivery Method



Certificate IV in Alcohol and Other Drugs

Move towards a career path that teaches you methods and skills to intervene and assist those seeking to break away from the grip of alcohol and drug addiction.


9 months

Delivery Method



Diploma of Mental Health

This course will equip you with knowledge and practical skills to support people with mental health struggles in a Team Lead or Coordinator position. You will learn about mental health frameworks and services and recovery-oriented approaches.


12 months

Delivery Method

Online OR Blended


Certificate III in Community Services

This qualification is an entry pathway into the growing community service sector. Upon completion, graduates can apply for career opportunities as a residential assistant, personal care worker, recreational activities worker, welfare support worker and more.


6 months

Delivery Method


Need help deciding on a course?

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Work Placement Support

TrainSmart Australia has well-established partnerships with organisations to provide work placement opportunities for students studying courses requiring workplace assessments. During work placement, you’ll get to practice your skills and knowledge and gain valuable on-the-job training.

Organisations Our Students Have Worked With

These examples of student work placement should be viewed as inspiration only; we cannot guarantee students work placement at any particular organisation.

Simulated Practicals

As a part of studying Health and Community Services at TrainSmart Australia, some units require students to complete practical assessments that simulate a counselling setting. These assessments gives students opportunities to practice counselling skills and techniques before entering the workplace.

Study Health and Community Services and gain experience through our Purpose Counselling Studio
Play Video about Study Health and Community Services and gain experience through our Purpose Counselling Studio

Hear from Our Graduates

Carlo Jogee

“I could do my work placement with my current employer, which was fantastic. I was required to do roles and activities above my pay grade, and I learned so much extra, especially in case management.”

CHC53315 Diploma of Mental Health
2021 Graduate
Claire Moon & Ben Grey

“All the things that I have learned, I have been able to apply in the job I have now. It’s been a smooth transition from the course into the workforce.” 

CHC52015 Diploma of Community Services
2022 Graduates
Angie Boladeras

“I run a dance team to create a safe space for people. A lot of the studies that I’ve done have worked into it because I can provide that safe space for people and help them figure out who they are through dance, but also in life.”

CHC51015 Diploma of Counselling
2021 Graduate ​

Get Free Career Advice with TrainSmart Australia

Chat with our Career Advisory team to find out more about our courses, career pathways, RPL and more.

Our Trainers

1 on 1 coaching

Weekly classes

Fast response times

Industry Experienced

Meet the team

Here at TrainSmart Australia, we have only the best trainers in the industry. We vet our trainers through many different standards to make sure that they are the best pick for our team.

Our trainers all have industry experience and tenure in their chosen field.

The Industry at a Glance

The Health and Community Services Industry is the second largest employment industry in Australia, responsible for delivering medical, residential and social support services.

According to the Australian Industry and Skills Committee, over 1.8 million people were estimated to be employed in the health workforce in 2021, with continued expected growth in the next five years.

There has been an ever-growing demand for more people to enter the workforce and provide care and support for people affected by mental health, disability, addiction and domestic violence abuse.

If you have been considering working in Counselling, Mental Health, Youth Work or Community Services, there’s never been a better time than now to take that first step.


Satisfied with Training

Percentage of graduates of community services courses who were satisfied with the training.


Improved Work Status

Percentage of graduates of community services courses who started/expanded a business or who have a new job, more highly skilled work, a promotion or higher pay.



The middle of the range of salaries earned by diploma level community graduates of this course starting their first ever full-time job after graduating.


Graduates of community services are most often employed as:

Community and Personal Service Workers


Clerical and Administrative Workers


Graduates of community services are most often employed in:

Health Care and Social Assistance

Public Administration and Safety

Education and Training

All statistics are supplied by the National Centre for Vocational Education Research. Based on national surveys.

Community Services Courses

As a growing number of individuals, groups, and communities need social support and assistance, the community services industry is becoming one of Australia’s most significant demand industries.

Increased funding and support are helping the sector to add essential resources, services, and online training for frontline staff. But at the same time, we need more qualified Community Services Workers to ensure vulnerable Australians have access to support in the near and distant future.

And that’s where you come in.

If you have been considering working in Counselling, Mental Health, Youth Work or Community Services, now is the time to take that first step.

What is the purpose of Community Services?

The health and community services industry plays an integral role in society, supporting individuals’ and communities’ welfare and wellbeing.

It is an industry that works to assist vulnerable and disadvantaged people experiencing mental health issues, domestic violence, addiction, poverty, discrimination and other forms of hardship.

Community service workers are responsible for supporting people experiencing these types of issues. Support is given through different means, including counselling, medical attention, housing, food relief, financial support, child care, recovery support etc.

Community Services is a challenging industry, but it’s also one of the most rewarding career pathways.

What Community Services organisations can you work in?

There are many sectors within the Health and Community Services industry in Australia that students can choose to work in. Some of these organisations include:

  • Aged care facilities
  • Childcare facilities
  • Disability support services
  • Employment services
  • Housing services
  • Mental health organisations
  • NDIS providers
  • Domestic Violence Centres
  • Community Centres

Is Community Services a good career?

Working in community services is a great way to help others while building your career. And, because community service work is in high demand, it can be a great way to get your foot in the door of the job market. There are many different types of jobs and areas to specialise in, so you can find one that suits your skills and interests.

Community Services is a career with many high points as there are lows. Community service workers work with people and groups from all walks of life, different socioeconomic backgrounds, ages, and cultures. It can be an emotionally demanding job as you often deal with clients experiencing difficult life circumstances. But it can also be very rewarding to see the difference you make in people’s lives.

Every hour on the job is another hour spent providing the personal, social, physical, mental, and political services needed to make people’s lives a little easier.

The Pros of Community Service Career

  • You Can Make a Difference
  • It Can Be Emotionally Rewarding
  • There Is a Lot of Job Satisfaction
  • It’s a Growing Field
  • You Can Work in Many Different Fields
  • You Can Advance Your Career
  • You Might Be Able to Help Yourself as Well as Others
  • It Can Be a Fun Career
  • You Can Meet New People

The Cons of a Community Service Career:

  • It Can Be Emotionally Demanding
  • The Hours Can Be Long and Irregular
  • You Might Have to Deal With Difficult Situations
  • You Might Not Get a Lot of Support
  • It Can Be Stressful
  • You Might See Some Bad Things
  • You Might Not Be Able to Help Everyone
  • It’s Not always glamorous work

What does it take to start a career in Community Services?

There is no single profile when it comes to the type of people who work in community service. All community service workers come from various backgrounds and levels of experience. What they share are some of these personal traits:

  • Social awareness – Has an appreciation for people from all walks of life.
  • Team orientated – Community service workers often work in teams, take individual action, and work with other agencies and service providers.
  • Interpersonal skills – Clear communication and cultural awareness when relating to people from a variety of backgrounds.
  • Leadership skills – Involves great organisational and motivational leadership skills.
  • Writing skills – Excellent writing skills to produce reports, referrals, and other related documentation.
  • Time management – Community Service workers often work with a high volume of clients. Strong time management skills are essential to work under pressure successfully.

Why should you study Community Services?

Community services is a growing field, so studying community services can give you the chance to get ahead of the competition and start your career with a solid foundation.

A community services qualification will give you the skills and knowledge to work effectively in this field. You’ll learn how to communicate with people from diverse backgrounds, support individuals and families experiencing difficulties, and advocate for social justice. You’ll also learn about the different types of services available to the community and how to refer people to those services.

At TrainSmart Australia, our courses 

How can I study Community Services online?

At TrainSmart Australia, all our Health and Community Services qualifications come with full support from our dedicated trainers, regardless of whether you study on campus or online. Your dedicated trainer will be on hand to help you learn and understand the theory of the course, provide feedback on assessments, and assist you with completing practical assessments and achieving your career goals.

Studying a Health and Community services course online is made easy with TrainSmart Australia’s very own student online learning platform, LearnSmart. With LearnSmart, students have full access to their entire coursework, readings, assessments, and lectures. You can also contact your dedicated trainer for 1-on-1 support during the course whenever you need help with the coursework. 

Some of our courses also include set work placement hours as a requirement for completing the course. This allows students to apply their newly learned skills in a real-life work environment and build the experience needed for a career in the field.

What skills can you gain by studying Community Services?

Studying a Health and Community Services Course can help in developing the following skills:

  • Person-centred approach care: consider your client’s age, background, gender, culture, and other personal factors to provide appropriate care that empowers the individual.
  • Active Listening Skills: Being able to listen, not just talk or give advice.
  • Self-reflection skills: being able to reflect about own emotions, needs, and strengths.
  • Broad worldview: a good understanding of the different struggles and issues people face.
  • Collaboration: interact collaboratively to promote inclusivity amongst disadvantaged individuals and groups.
  • Referral: knowledge of support networks, including support services, practitioners, local and state governments
  • Empowerment: inspire, lead, and encourage people and communities to take steps towards achieving positive outcomes.