Frequently Asked Questions

Enrolment FAQs

Applying online is easy and only takes 10-15 minutes. To apply online you’ll need to provide your personal information, course of interest, ID documents, and copies of previous qualifications (if applicable). Once submitted our Career Advisors will contact you at your arranged time.

You can start an online application here.

With your enrolment form, you will need to submit several supporting documents. This includes;

  • ID DocumentsDrivers Licence, Birth Certificate, Marriage Certificate, or Passport 
  • Proof of Previous StudiesCopy of Year 12 Certificate or Certificate, Bachelor or Master Qualification 
  • Academic Transcripts Copy of your academic transcripts if you’re applying for credit transfers 
  • Provide Proof of WA residence – Electrical, water, or gas bill to your address (only applicable for students applying for WA Government subsidies)

If you’ve lost or misplaced your documents, please visit this page to help source new copies.

Don’t have a Certificate IV or Year 12 ATAR qualification? No problem! Students who don’t have academic transcripts will be asked to complete the Language, Literacy, and Numeracy (LLN) online assessment, passing at or above Exit Level 3 in the Australian Core Skills Framework in both reading and numeracy. This allows us to ensure that the student displays the competence to engage with the coursework. 

All our courses, which run fully online, intake every two weeks. For students in Western Australia, who wish to study our courses on-campus, we intake all our physical courses over 4-5 periods each year. Campus intake dates cover the entire year and run on different days, so there is always an intake date close by to suit your schedule.

Unfortunately, we are not enrolling international students at this time. If you are unsure of your citizenship status eligibility you can view our requirements here: (insert eligibility link here)

Filling out an enrollment form in one of our courses can be easily done online in as little as 15-30 minutes, given that you have all your supporting documents needed to apply (see above).

Proof of Double-dose COVID-19 vaccinations is required to complete courses with face-to-face classes and/or with a work placement component. You can view our full policy here

Study FAQs

To achieve this qualification within the given timeframe, students are required to commit to a minimum of 15 hours of study per week.

Your assessments will be marked ‘Satisfactory’ or ‘Not Yet Satisfactory’. Being marked as Not Yet Satisfactory is not the end of your world! It just means you get another shot at submitting an answer. Upon submitting an assignment, the assignment will be marked yellow, meaning that the assignment has been submitted but not yet marked by an assessor.

There are no limits to how many times you can resubmit your assessment. If your trainer/assessor has marked your assessment ‘Not Yet Satisfactory’ you will be required to resubmit your answers. Your trainer/assessor will also provide you with specific feedback on the answers you will need to resubmit.

All of our courses are offered through the ‘Trainer-Directed-Learning” model. In this format, trainers will be in direct contact with you to assist and direct you through your online assessments and workshops. 

Your trainer will set the expectations and timeframes for your assessments based on your experience, life commitments, and availability to complete your practical assessments. 

Studying online can be a daunting thought, but you’ll never be on your own. From day one, we ensure that all our students have access to our trainers and support staff members during each step of the learning journey. 

Dedicated Trainer – After you have fully enrolled in your course, you will be assigned your trainer, who will guide you through your course work and provide useful feedback on your assessments. Your trainer can be contacted by email, phone, and video conferencing. Your trainer will also set up regular online classes for you and other students to join, and participate in. 

Student Support – TrainSmart Australia has a team of Student Support members dedicated to providing assistance and options if you get stuck, need to put your studies on hold, and will even give you a friendly nudge if it’s been a while since we’ve last seen you on our student portal.

IT Support – Having trouble with logging into your student portal? Our dedicated IT support team is here to help you with updating your login details, in the event you forget your password. They can also assist with helping you with setting up your computer to run the course. This is especially useful if you have older hardware/ software (internet browser) which does not fit the requirements for accessing the portal. 

Online Student Forums and Study Groups – TrainSmart Australia students can get in touch and interact with each other and trainers in our Online Student Forums (found in LearnSmart) and on our Facebook study groups. 

A blended learning approach combines the flexibility of online learning with the practical support of face-to-face and live training via web tutorials, online forums, and interactive eLearning. All learning, whether online or face to face, is overseen by a qualified trainer and assessor.

Classes that are performed on our Perth CBD campus run from 9am till 3:30pm, 1-2 days per week*. The days classes run often depend on the courses intake date(s) and/or course. For more information on upcoming course intake dates, contact our career advisors (1300 855 517 or [email protected]). 

*Days may vary depending on course.

TrainSmart Australia Diploma courses are Nationally Recognised Qualifications. This means they can be recognised by Australian Universities for entry into some of the degrees, and you can use our Diplomas for credit transfer as well! The amount of credit transfer will vary depending on the degree you enrol into, and the units you complete in our courses.

TrainSmart Australia has several standing agreements in place with universities across Australia which guarantees student entry and credit transfers upon completion of a selection of our diplomas. 

Learn more about university pathways here 

Here at TrainSmart Australia, we have only the best trainers in the industry. We assess our trainers through many different standards to make sure that they are the best pick for our team.

Our trainers all have industry experience and tenure in their chosen fields. 

Course FAQs

Completing a nationally recognised qualification (or training) means that your qualification and credentials are recognised all across Australia by other registered training organisations and employers. All accredited courses must adhere to the standards set by the Australian Skills and Quality Authority (ASQA).  According to ASQA, accreditation is formal confirmation that the course: 

  • Is nationally recognised 
  • Meets an established industry, enterprise, educational, legislative, or community need
  • Provides appropriate competency outcomes and a satisfactory basis for assessment
  • Meets national quality assurance requirements
  • Is assigned appropriately to the Australian Qualifications Framework (AQF) where it leads to a qualification. 

Students enrolling in a Trainsmart Australia course can receive recognition for previous studies completed at a Certificate and Diploma level. Students can be awarded a credit transfer if:

  • The student already holds a unit (or units) for the course they’re enrolling into,  
  • The student holds an old unit which is deemed equivalent to the new unit they’re enrolling into 

Receiving credit transfers will reduce the overall cost of your qualification as well as the duration to complete your remaining units.

University qualifications are not backward transferrable, which means no credit transfers can be awarded. However, you can still apply for recognition of prior learning (RPL).


You can contact TrainSmart Australia on 1800 501 554 or email [email protected] and let us know you’re interested in more information and applying for RPL. Our skills assessor will contact you, send an application form and arrange an interview to discuss the application process.

If you are unable to provide a copy of an Australian Year 12 Certificate or Certificate IV qualification or higher, you may be required to complete a Language Literacy and Numeracy (LLN) test to gain entry into your course of interest. This test is offered online, free of charge after you have submitted your application.

All of our courses are Centrelink approved through AUSTUDY.

Our Diploma of Counselling course is not directly accredited with ACA however Diplomas are a sufficient baseline qualification for joining an Industry Association such as ACA. Students who have completed the course can apply for ACA accreditation once completing 25 hours of Clinical Supervision.

Certain practical courses offered by TrainSmart (i.e. Diploma of Remedial Massage, Diploma of Community Services, etc.) include a set amount of work placement hours that must be completed to complete the course. During your studies, you will be assisted by your work placement officers, who will help assign you to numerous registered organisations, health centers, and service providers which specialise in the field of your course.

TrainSmart Australia has a wide selection of connections to various industry-leading associations, which can provide services and support to students, regardless of which course they study.