FAQs

Enrolment FAQs

Applying online is easy and only takes 10-15 minutes. To apply online you’ll need to provide your personal information, course of interest, ID documents, and copies of previous qualifications (if applicable). Once submitted our Career Advisors will contact you at your arranged time.

You can start an online application here.

With your enrolment form, you will need to submit several supporting documents. This includes;

  • ID DocumentsDrivers Licence, Birth Certificate, Marriage Certificate, or Passport 
  • Proof of Previous StudiesCopy of Year 12 Certificate or Certificate, Bachelor or Master Qualification 
  • Academic Transcripts Copy of your academic transcripts if you’re applying for credit transfers 
  • Provide Proof of WA residence – Electrical, water, or gas bill to your address (only applicable for students applying for WA Government subsidies)

If you’ve lost or misplaced your documents, please visit this page to help source new copies.

To find records of your previous studies undertaken here in Australia, you can attain an academic transcript through the Government USI WebsiteLearn More

Students enrolling into TrainSmart Australia, who don’t have an Australian Certificate III/IV qualification or Year 12 Certificate will be asked to complete the Language, Literacy, and Numeracy (LLN) online assessment.

Students will need to pass at or above Exit Level 3 in the Australian Core Skills Framework in both reading and numeracy.

TrainSmart Australia can assist you in completing this test, at no cost, during the application process. 

Most of our courses that run fully online have a new intake every two weeks.

For students in Western Australia, who wish to study our courses on-campus, we intake all our physical courses over 4-5 periods each year.

Campus intake dates cover the entire year and run on different days, so there is always an intake date close by to suit your schedule.

If you are a permanent resident in Australia, you need to show evidence of your visa status. To check your Visa subclass and conditions you can visit the Department of Home Affairs website.

Department of Home Affairs | Website 

Unfortunately, we are not enrolling international students at this time. Student’s eligible to study with TrainSmart Australia include:

  • Australian citizens
  • New Zealand citizens 
  • Permanent Humanitarian Visa 200, 201, 202, 203, or 886
  • Permanent Resident Visas including Partner 8701 or subclass 100
  • Partner Visa subclass 820 or 309
  • Temporary Protection Visa subclass 785
  • Safe Haven Visa subclass 790
  • Dependent or spouse of the primary holder of a visa subclass 457

If you are unsure of your current citizenship and eligibility to study with TrainSmart Australia, please contact us.

Filling out an enrolment form in one of our courses can be easily done online in as little as 15-30 minutes, given that you have all your supporting documents needed to apply.

Proof of Double-dose COVID-19 vaccinations is required to complete courses with face-to-face classes and/or with a work placement component. You can view our full policy here.

Credit Transfers

To find records of your previous studies undertaken here in Australia, you can attain an academic transcript through the Government USI Website.

 Learn More

If your previous training provider is no longer operating and you need a copy of your training records, please the Australian Skill Quality Authority (ASQA) website. 

ASQA | Website

University studies are not backwards transferrable, which means no credit transfers can be awarded. However, you can still apply for recognition of prior learning (RPL), using your university marked assessments as evidence.


We start the RPL process after you have enrolled and made contact with your trainer.

VET Student Loans FAQs

Certain New Zealand citizens can access VET Student Loan funding to cover the cost of their tuition fees.

A qualifying New Zealand citizen is a New Zealand citizen who meets ALL the following criteria:

  • was a dependent child when he or she was first usually resident in Australia;
  • holds a special visa category, such as the New Zealand Special Category Visa (SCV, subclass 444);
    has been usually resident in Australia for at least 10 years;
    has been in Australia for periods totalling 8 years during the previous 10 years; and
    has been in Australia for periods totalling 18 months during the previous 2 years.

To demonstrate that you do meet all of these conditions, you must submit a copy of your international movement records, which you can obtain by completing and lodging Form 1359 with the Department of Home Affairs.

To check how much HELP Debt you’ve incurred through your previous studies, you can visit the myGov or MyHELPbalance Websites.

myGov Website MyHELPbalance Website  

Approved Vet Student Loan courses must:

  • Be listed on the VET Student Loans (Courses and Loan Caps) Determination 2016
    Lead to an Australian Qualifications Framework qualification such as a diploma, advanced diploma, graduate certificate or graduate diploma
  • Approved by the Department of Education and Training to offer VET Student Loans to eligible students

You can view an approved course provider list online here.

Approved courses are generally subject to one of three loans caps: $5,000, $10,000 and $15,000. In your lifetime you can borrow up to $100,879.

You start repaying your loan through the taxation system once your income is above the compulsory repayment threshold. The compulsory repayment threshold for the 2021-22 income year is $48,361

Yes, you can make voluntary repayments anytime through the Australian Taxation Office. In addition, the compulsory repayments are still made through your tax return.

Study FAQs

To achieve our Certificate and Diploma qualifications within the given timeframe, students are required to commit to a minimum of 15 hours of study per week.

Your assessments will be marked ‘Satisfactory’ or ‘Not Yet Satisfactory’. Being marked as Not Yet Satisfactory is not the end of your world! It just means you get another shot at submitting an answer. Upon submitting an assignment, the assignment will be marked yellow, meaning that the assignment has been submitted but not yet marked by an assessor.

There are no limits to how many times you can resubmit your assessment. If your trainer/assessor has marked your assessment ‘Not Yet Satisfactory’ you will be required to resubmit your answers. Your trainer/assessor will also provide you with specific feedback on the answers you will need to resubmit.

All of our courses are offered through the ‘Trainer-Directed-Learning” model. In this format, trainers will be in direct contact with you to assist and direct you through your online assessments and workshops. 

Your trainer will set the expectations and timeframes for your assessments based on your experience, life commitments, and availability to complete your practical assessments. 



Studying online can be a daunting thought, but you’ll never be on your own. From day one, we ensure that all our students have access to our trainers and support staff members during each step of the learning journey. 

Dedicated Trainer – After you have fully enrolled in your course, you will be assigned your trainer, who will guide you through your course work and provide useful feedback on your assessments. Your trainer can be contacted by email, phone, and video conferencing. Your trainer will also set up regular online classes for you and other students to join, and participate in. 

Student Support – TrainSmart Australia has a team of Student Support members dedicated to providing assistance and options if you get stuck, need to put your studies on hold, and will even give you a friendly nudge if it’s been a while since we’ve last seen you on our student portal.

IT Support – Having trouble with logging into your student portal? Our dedicated IT support team is here to help you with updating your login details, in the event you forget your password. They can also assist with helping you with setting up your computer to run the course. This is especially useful if you have older hardware/ software (internet browser) which does not fit the requirements for accessing the portal. 

Online Student Forums and Study Groups – TrainSmart Australia students can get in touch and interact with each other and trainers in our Online Student Forums (found in LearnSmart) and on our Facebook study groups. 

A blended learning approach combines the flexibility of online learning with the practical support of face-to-face and live training via web tutorials, online forums, and interactive eLearning. All learning, whether online or face to face, is overseen by a qualified trainer and assessor.

TrainSmart Australia Diploma courses are Nationally Recognised Qualifications. This means they can be recognised by Australian Universities for entry into some of the degrees, and you can use our Diplomas for credit transfer as well! The amount of credit transfer will vary depending on the degree you enrol into, and the units you complete in our courses.

TrainSmart Australia has several standing agreements in place with universities across Australia which guarantees student entry and credit transfers upon completion of a selection of our diplomas. 

Learn more about university pathways here 

Course FAQs

Completing a nationally recognised qualification (or training) means that your qualification and credentials are recognised all across Australia by other registered training organisations and employers. All accredited courses must adhere to the standards set by the Australian Skills and Quality Authority (ASQA).  According to ASQA, accreditation is formal confirmation that the course: 

  • Is nationally recognised 
  • Meets an established industry, enterprise, educational, legislative, or community need
  • Provides appropriate competency outcomes and a satisfactory basis for assessment
  • Meets national quality assurance requirements
  • Is assigned appropriately to the Australian Qualifications Framework (AQF) where it leads to a qualification. 

Students enrolling in a Trainsmart Australia course can receive recognition for previous studies completed at a Certificate and Diploma level. Students can be awarded a credit transfer if:

  • The student already holds a unit (or units) for the course they’re enrolling into,  
  • The student holds an old unit which is deemed equivalent to the new unit they’re enrolling into 

Receiving credit transfers will reduce the overall cost of your qualification as well as the duration to complete your remaining units.

University qualifications are not backward transferrable, which means no credit transfers can be awarded. However, you can still apply for recognition of prior learning (RPL).

 

You can contact TrainSmart Australia on 1300 855 517 or email [email protected] and let us know you’re interested in more information and applying for RPL.

Our skills assessor will contact you, send an application form and arrange an interview to discuss the application process.

If you are unable to provide a copy of an Australian Year 12 Certificate or Certificate IV qualification or higher, you may be required to complete a Language Literacy and Numeracy (LLN) test to gain entry into your course of interest. This test is offered online, free of charge after you have submitted your application.

All of our courses are Centrelink approved through AUSTUDY.

Certain practical courses offered by TrainSmart Australia include a set amount of work placement hours that must be completed as a part of achieving your qualification. During your studies, you will be assisted by your work placement officers, who will help assign you to numerous registered organisations, health centers, and service providers which specialise in the field of your course.

Studying At Perth Campus FAQs

Classes at our Perth CBD campus run from 9 am-3 pm. 

Contact us at [email protected] for more details on intake dates and class schedules.

Yes.

We recommend using the Transperth Journey Planner for bus stops near our campus; it is only 50 meters away from where we are located!

Transperth Journey Planner

A number of parking spots are available close to our Perth CBD campus. These include:

  • City of Perth Parking at Perth Concert Hall
  • City of Perth Parking at 165 Terrance Road, Perth 
  • Pan Pacific Hotel on 108 Terrace Rd, East Perth WA 6004

Parking can cost from $15 – $18 a day.

Health and Community Services Students

To study at our Perth Campus, you’ll need to bring:

  • Note-taking materials 
  • Laptop (optional)
  • ID 

Remedial Massage Students

To study at our Perth Campus, you’ll need to bring:

  • TrainSmart Australia Massage Kit
  • TrainSmart Australi uniform 
  • Enclosed shoes 
  • Note-taking materials 
  • Laptop (optional)
  • ID 

There are many cafes and local eateries close to campus. These include Dome Cafe, Public House, Subway, Jaws Sushi, etc.

On-campus, our student break-out areas are equipped with fridges, microwaves, coffee/tea stations and vending machines for students to use during breaks.

If you need to leave class early or arrive later, please inform your trainer ahead of class.