CHC52015
Diploma of Community Services
Start Date
Please contact us for the next intake dates.
Duration
12 Months
Delivery Method
Online
Units
16
Strengthen connections within disadvantaged communities
Every year there is an increasing need for people to work within community services. Working in this industry means providing essential services which give back to disadvantaged groups and individuals within a community.
If you want to enter a rewarding career where you actively make a difference in the lives of others, the CHC52015 Diploma of Community Services is the course for you. You will learn the skills, knowledge, and practises essential for providing individuals and groups with personal, social, physical and mental support services within their community. You will also learn how to assess the goals of clients in order to provide them with the right services to improve their wellbeing. Studying this course can open opportunities within the health sector, including positions such as caseworker, care team leader, and community services coordinator.
Next Start Date
Please contact us for the next intake dates.
Duration
12 Months
Delivery Method
Online
Course Overview
Study the CHC52015 Diploma of Community Services
The CHC52015 Diploma of Community Services course equips you with the practical skills and knowledge to provide a wide variety of health and rehabilitation services to groups and individuals from disadvantaged communities. Throughout the course, you will be introduced to a wide range of theories and frameworks in community services, as well as practical experience within the field.
You will learn essential skills required to advise, support and help a variety of people from disadvantaged backgrounds and circumstances. Some of these backgrounds include Aboriginal and Torres strait islander communities, people struggling from addiction as well as those with mental health issues within their community.
The course also equips students with specialised knowledge needed to work with clients in a legal and ethical environment which promotes inclusion and growth within diverse communities. You will understand the practices required to analyse the needs of individuals and provide them with case management to help them within their environments. Overall, students will fully understand how to assess the needs within communities and develop service programs to suit their needs.
Is the Diploma of Community Services for you?
To work in the industry of community services, it is highly advisable that you possess the following qualities in order to provide optimum support:
- Open social mindset (enjoys working with people within diverse communities)
- Great sense of teamwork (enjoy being a team player, and are able to take responsibility whilst working cooperatively with other people)
- Empathy
- Good Communication Skills (clear, concise when talking to people from different background, with the ability to adapt their mindset to suit the job)
- Good leadership skills
Study Requirements:
- 15-20 hours per week commitment for study and classes over 12 months
- Active participation in online classes
- Active participation in role plays
- Professional and respectful behaviour in the classroom and on placement
- Taking responsibility of own learning and reaching out when needing support
- 100 hours minimum placement to complete at the end of the course
What will you learn in the Diploma of Community Services?
The Diploma of Community Services course is guided by three main pillars of learning.
- Pillar 1: Work in a legal and ethical manner with people within a diverse community
- Pillar 2: Assessing the needs within the community and developing service programs
- Pillar 3: Analysing needs of the individual and providing case management
Core Community Service skills you’ll gain
- Communication and basic counselling skills – identify issues of disadvantages and injustice as well as provide support
- Insight – learn to fully approach complex cases/situations in order to benefit others
- Collaboration – interact collaboratively to promote inclusivity amongst disadvantaged individuals and groups
- Referral – know a range of support networks, including support services, practitioners, local and state governments and when to refer these to clients
- Empowerment – inspire, lead, and encourage people and communities to take steps towards achieving positive outcomes
To gain these learning outcomes you will be guided through 16 nationally accredited units to complete this course.
How will you study the Diploma of Community Services?
This course will be delivered through a blended learning approach which combines the flexibility of online learning with the practical support of live training via web tutorials, online forums, and interactive eLearning. All learning whether that be online or face to face, is overseen by a qualified trainer and assessor.
This course is also supported by our Purpose Practical’s service, where students can complete practical assessments in a safe, controlled and simulated environment.
Is work placement required for the Diploma of Community Services?
For this course, you will be required to complete 100 Hours of work placement to expose you to a real-world setting and allow you to apply and develop the skills you have learned during your online study. Our work placement officer will work with you to arrange your placement programs. Some possible organisations you could work with are non for-profit mental health or disability services, as well as government departments (e.g. Department of Communities).
How long is the Diploma of Community Services?
Studying this course online will run over 12 months.
Entry Requirements
Prior to being enrolled into the VSL eligible course, TrainSmart Australia must reasonably believe that the applicant is academically suited and displays competence for the course requirements including meeting any of the set entry requirements. This is determined by either:
- The student providing TrainSmart Australia with a copy of an Australian year 12 certificate of education; or,
- The student providing TrainSmart Australia with a copy of a Certificate IV qualification (or above) that was delivered as a part of the AQF (Australian Qualification Framework) that can be verified by the issuing organisation or the USI (unique student identifier) transcript or,
- The student completing the Core Skills Profile for Adults online assessment passing at or above Exit Level 3 in the Australian Core Skills Framework in both reading and numeracy. TrainSmart Australia must also reasonably believe that the student displays that competence.
Please note, we are unable to enrol international students at this time.
Delivery Method
The CHC52015 Diploma of Community Services course is delivered fully online with 16 units to complete.
Knowledge Based Assessments
16
Case Studies
16
Practical Assessments
16
Work Placement
100 hours
Modules
This qualification is made up of the following units of competency. All units of competency must be completed in order to successfully attain the CHC52015 Diploma of Community Services.
The CHC52015 Diploma of Community Services is broken up into the following Modules.
Module 1: Community Services Essentials Part 1
Manage personal stressors in the work environment
HLTWHS006
This unit describes the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress. This unit applies to work in a range of health and community services settings, in particular work roles that operate in high stress situations and circumstances.
Reflect on and improve own professional practice
CHCPRP003
This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development. This unit applies to workers in all industry sectors who take pro-active responsibility for their own professional development.
Manage and promote diversity
CHCDIV003
This unit describes the skills and knowledge required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery. This unit applies to individuals working in any type of leadership role across all industry sectors.
Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCDIV002
The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety. This unit applies to people working in a broad range of roles including those involved in direct client service, program planning, development and evaluation contexts.
Manage legal and ethical compliance
CHCLEG003
This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities. This unit applies to people working in roles with managerial responsibility for legal and ethical compliance in small to medium sized organisations. There may or may not be a team of workers involved.
Module 2: Community Services Essentials Part 2
Develop and implement service programs
CHCCCS007
This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs. This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts.
Develop workplace communication strategies
CHCCOM003
This unit describes the skills and knowledge required to develop communication protocols for a team or business unit. This unit applies to workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.
Research and apply evidence to practice
CHCPOL003
This unit describes the skills and knowledge required to establish the information need, gather information and critically analyse the information for relevance to own work. This unit applies to health and community service workers who need to research existing information to support and improve their work practice. It does not cover primary research.
Assess co-existing needs
CHCCCS004
This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs. This unit applies in a range of community service contexts.
Recognise and respond to crisis situations
CHCCCS019
This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services. This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved.
Module 3: Community Services Essentials Part 3
Facilitate workplace debriefing and support processes
CHCMGT005
This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing.
Manage work health and safety
HLTWHS004
This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements. This unit applies to workers who have responsibility for WHS as part of their role, including workers with obligations under WHS legislation, persons conducting a business or undertaking (PCBUs), or their officers (as defined by relevant legislation).
Work with people with mental health issues
CHCMHS001
This unit describes the skills and knowledge required to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues. This unit applies to support workers in contexts outside the mental health sector, but who come into contact with people with mental health issues. The services and support provided are not mental health specific.
Develop and maintain networks and collaborative partnerships
CHCPRP001
This unit describes the skills and knowledge required to identify networking and collaboration needs and develop formal and informal partnerships to enhance service delivery and improve professional practice. This unit applies to work in all industry sectors, and to individuals who take pro-active responsibility for improving collaboration between workers and organisations.
Provide advocacy and representation services
CHCADV002
This unit describes the skills and knowledge required to assist clients to clarify their goals, explore options and develop a course of action. This unit applies to individuals whose job role involves working with clients on personal and psychological issues, within established policies, procedures and guidelines.
Analyse impacts of sociological factors on clients in community work and services
CHCDEV002
This unit of competency describes the skills and knowledge required to function independently and to plan and undertake community work and associated services. The unit describes the application of knowledge of the broad social and cultural context in which work is planned and implemented in the community services industry. This unit applies to workers who seek to better understand their client groups and issues that impact on the lives of their clients and hence on their delivery of services.
Module 1: Community Services Essentials Part 1
Manage personal stressors in the work environment
HLTWHS006
This unit describes the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress. This unit applies to work in a range of health and community services settings, in particular work roles that operate in high stress situations and circumstances.
Reflect on and improve own professional practice
CHCPRP003
This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development. This unit applies to workers in all industry sectors who take pro-active responsibility for their own professional development.
Manage and promote diversity
CHCDIV003
This unit describes the skills and knowledge required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery. This unit applies to individuals working in any type of leadership role across all industry sectors.
Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCDIV002
The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety. This unit applies to people working in a broad range of roles including those involved in direct client service, program planning, development and evaluation contexts.
Manage legal and ethical compliance
CHCLEG003
This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities. This unit applies to people working in roles with managerial responsibility for legal and ethical compliance in small to medium sized organisations. There may or may not be a team of workers involved.
Module 2: Community Services Essentials Part 2
Develop and implement service programs
CHCCCS007
This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs. This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts.
Develop workplace communication strategies
CHCCOM003
This unit describes the skills and knowledge required to develop communication protocols for a team or business unit. This unit applies to workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.
Research and apply evidence to practice
CHCPOL003
This unit describes the skills and knowledge required to establish the information need, gather information and critically analyse the information for relevance to own work. This unit applies to health and community service workers who need to research existing information to support and improve their work practice. It does not cover primary research.
Assess co-existing needs
CHCCCS004
This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs. This unit applies in a range of community service contexts.
Recognise and respond to crisis situations
CHCCCS019
This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services. This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved.
Module 3: Community Services Essentials Part 3
Facilitate workplace debriefing and support processes
CHCMGT005
This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing.
Manage work health and safety
HLTWHS004
This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements. This unit applies to workers who have responsibility for WHS as part of their role, including workers with obligations under WHS legislation, persons conducting a business or undertaking (PCBUs), or their officers (as defined by relevant legislation).
Work with people with mental health issues
CHCMHS001
This unit describes the skills and knowledge required to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues. This unit applies to support workers in contexts outside the mental health sector, but who come into contact with people with mental health issues. The services and support provided are not mental health specific.
Develop and maintain networks and collaborative partnerships
CHCPRP001
This unit describes the skills and knowledge required to identify networking and collaboration needs and develop formal and informal partnerships to enhance service delivery and improve professional practice. This unit applies to work in all industry sectors, and to individuals who take pro-active responsibility for improving collaboration between workers and organisations.
Provide advocacy and representation services
CHCADV002
This unit describes the skills and knowledge required to assist clients to clarify their goals, explore options and develop a course of action. This unit applies to individuals whose job role involves working with clients on personal and psychological issues, within established policies, procedures and guidelines.
Analyse impacts of sociological factors on clients in community work and services
CHCDEV002
This unit of competency describes the skills and knowledge required to function independently and to plan and undertake community work and associated services. The unit describes the application of knowledge of the broad social and cultural context in which work is planned and implemented in the community services industry. This unit applies to workers who seek to better understand their client groups and issues that impact on the lives of their clients and hence on their delivery of services.
Job Outcomes
Diploma of Community Services Career Opportunities
The CHC52015 Diploma of Community Services qualification can lead to an array of career opportunities with job titles such as;
- Residential Support Worker
- Case Manager
- Community Care Worker
- Youth Case Worker
- Aboriginal Intake and Referral Worker
- Recreational Activities Officer
TrainSmart Australia has a number of standing agreements in place with universities across Australia, which guarantees student entry and credit transfers upon completion of this Diploma.
Expected Salary and Biggest Employment Opportunity
$58,800
SALARY
63.9%
JOBS
79.9%
INDUSTRY
All statistics are supplied by the National Centre for Vocational Education Research. Based on national surveys.
Payment Options
$7,000
The maximum tuition fee for this course is $7,000. Your fee payment options are:
- Upfront payment
- VET Student Loans – Australian government income contingent loan which allows you to study now and pay later †.
- Interest Free Payment Plan – No deposit, no interest payment plans.
- Find out what your repayments may be using our Payment Plan Repayment Calculator
†VET Student Loans are subject to students meeting eligibility requirements. VET Student Loan creates a debt that must be repaid to the Commonwealth.
Simulated Practicals
Gain Practical Experience In a Safe Environment
As a part of studying Health and Community Services at TrainSmart Australia, some units require students to complete practical assessments that simulate a counselling setting. These assessments give students opportunities to practice counselling skills and techniques before entering the workplace.
Simulated Practicals provides a safe and controlled environment to build confidence and develop essential counselling skills for future health care professionals.
Simulated Practicals simulates a counselling environment through an online Zoom call between an actor and the learner/student. In these sessions, the actor takes on the role of resembling a real-life client, in which an issue or traumatic event is retold from the actor’s perspective.
Based on the assessment criteria, the student is tasked with responding to the client with the focus on utilising skills taught in the unit.
Through these recorded sessions, students can gain valuable feedback and be prepared to handle complex situations before entering the real-world environment.
We know that Counselling is an incredibly important skill, which is why we implemented Counselling units throughout more courses than just our Diploma of Counselling. TrainSmart Australia students studying Health and Community Services have access to our Simulated Practicals service!
Frequently Asked Questions
Is this course nationally recognised? What does that mean?
Completing a nationally recognised qualification (or training) means that your qualification and credentials are recognised all across Australia by other registered training organisations and employers. All accredited courses must adhere to the standards set by the Australian Skills and Quality Authority (ASQA). According to ASQA, accreditation is formal confirmation that the course:
- Is nationally recognised
- Meets an established industry, enterprise, educational, legislative or community need
- Provides appropriate competency outcomes and satisfactory basis for assessment
- Meets national quality assurance requirements
- Is assigned appropriately to the Australian Qualifications Framework (AQF) where it leads to a qualification.
How many hours do I need to study each week?
To achieve this qualification within the given timeframe, students are required to commit to a minimum of 15 hours of study per week.
Can I get course credit for previous study?
Students enrolling into a Trainsmart Australia course can receive recognition for previous studies completed at a Certificate and Diploma level. Students can be awarded a credit transfer if:
- The student already holds a unit (or units) for the they’re enrolling into,
- The student holds an old unit which is deemed equivalent to the new unit they’re enrolling into
Receiving credit transfers will reduce the overall cost of your qualification as well as the duration to complete your remaining units.
University qualifications are not backwards transferrable, which means no credit transfers can be awarded. However, you can still apply for recognition of prior learning (RPL).
What if I don’t meet the entry requirements?
If you are unable to provide a copy of an Australian Year 12 Certificate or Certificate IV qualification or higher, you may be required to complete an Language Literacy and Numeracy (LLN) test to gain entry into your course of interest. This test is offered online, free of charge, after you have submitted your application.
Are TrainSmart courses Centrelink approved?
All of our courses are Centrelink approved through AUSTUDY.
Trainers
Other Courses
Related Content
Strengthen connections within disadvantaged communities
Every year there is an increasing need for people to work within community services. Working in this industry means providing essential services which give back to disadvantaged groups and individuals within a community.
If you want to enter a rewarding career where you actively make a difference in the lives of others, the CHC52015 Diploma of Community Services is the course for you. You will learn the skills, knowledge, and practices essential for providing individuals and groups with personal, social, physical and mental support services within their community. You will also learn how to assess the goals of clients in order to provide them with the right services to improve their wellbeing. Studying this course can open opportunities within the health sector, including positions such as caseworker, care team leader, and community services coordinator.
Next Start Date
Please contact us for the next intake dates.
Duration
12 Months
Delivery Method
Online OR Face-to-Face & Virtual Classes* (*with WA Subsidy)
Course Overview
Study the Diploma of Community Services
The CHC52015 Diploma of Community Services course equips you with the practical skills and knowledge to provide a wide variety of health and rehabilitation services to groups and individuals from disadvantaged communities. Throughout the course, you will be introduced to a wide range of theories and frameworks in community services, as well as practical experience within the field.
You will learn essential skills required to advise, support and help a variety of people from disadvantaged backgrounds and circumstances. Some of these backgrounds include Aboriginal and Torres strait islander communities, people struggling from addiction as well as those with mental health issues within their community.
The course also equips students with specialised knowledge needed to work with clients in a legal and ethical environment which promotes inclusion and growth within diverse communities. You will understand the practices required to analyse the needs of individuals and provide them with case management to help them within their environments. Overall, students will fully understand how to assess the needs within communities and develop service programs to suit their needs.
Is the Diploma of Community Services for you?
To work in the industry of community services, it is highly advisable that you possess the following qualities in order to provide optimum support:
- Open social mindset (enjoys working with people within diverse communities)
- Great sense of teamwork (enjoy being a team player, and are able to take responsibility whilst working cooperatively with other people)
- Empathy
- Good Communication Skills (clear, concise when talking to people from different background, with the ability to adapt their mindset to suit the job)
- Good leadership skills
Study Requirements:
- 15-20 hours per week commitment for study and classes over 12 months
- Active participation in online classes
- Active participation in role plays
- Professional and respectful behaviour in the classroom and on placement
- Taking responsibility of own learning and reaching out when needing support
- 100 hours minimum placement to complete at the end of the course
What will you learn in the Diploma of Community Services?
The Diploma of Community Services course is guided by three main pillars of learning.
- Pillar 1: Work in a legal and ethical manner with people within a diverse community
- Pillar 2: Assessing the needs within the community and developing service programs
- Pillar 3: Analysing needs of the individual and providing case management
Core Community Service skills you’ll gain
- Communication and basic counselling skills – identify issues of disadvantages and injustice as well as provide support
- Insight – learn to fully approach complex cases/situations in order to benefit others
- Collaboration – interact collaboratively to promote inclusivity amongst disadvantaged individuals and groups
- Referral – know a range of support networks, including support services, practitioners, local and state governments and when to refer these to clients
- Empowerment – inspire, lead, and encourage people and communities to take steps towards achieving positive outcomes
To gain these learning outcomes you will be guided through 16 nationally accredited units to complete this course.
How will you study the Diploma of Community Services?
This course will be delivered through a blended learning approach which combines the flexibility of online learning with the practical support of live training via web tutorials, online forums, and interactive eLearning. All learning whether that be online or face to face, is overseen by a qualified trainer and assessor.
This course is also supported by our Purpose Practical’s service, where students can complete practical assessments in a safe, controlled and simulated environment.
Work Placement – 100 Hours
You will be required to complete 100 hours of work placement to expose you to a real-world setting and allow you to apply and develop the skills you have learned during your online study. Our work placement officer will work with you to arrange your placement programs.
Is work placement required for the Diploma of Community Services?
For this course, you will be required to complete 100 Hours of work placement to expose you to a real-world setting and allow you to apply and develop the skills you have learned during your online study. Our work placement officer will work with you to arrange your placement programs. Some possible organisations you could work with are non for-profit mental health or disability services, as well as government departments (e.g. Department of Communities).
How long is the Diploma of Community Services?
Studying this course online or face-to-face will run over 12 months.
Both forms of study require a commitment of at least 15-20 hours of study per week. All learning whether that be online or face to face is overseen by a qualified trainer and assessor, committed to helping students complete their course within the given timeframe.
Entry Requirements
Prior to being enrolled into the VSL eligible course, TrainSmart Australia must reasonably believe that the applicant is academically suited and displays competence for the course requirements including meeting any of the set entry requirements. This is determined by either:
- The student providing TrainSmart Australia with a copy of an Australian year 12 certificate of education; or,
- The student providing TrainSmart Australia with a copy of a Certificate IV qualification (or above) that was delivered as a part of the AQF (Australian Qualification Framework) that can be verified by the issuing organisation or the USI (unique student identifier) transcript or,
- The student completing the Core Skills Profile for Adults online assessment passing at or above Exit Level 3 in the Australian Core Skills Framework in both reading and numeracy. TrainSmart Australia must also reasonably believe that the student displays that competence.
Please note, we are unable to enrol international students at this time.
Delivery Method
The CHC52015 Diploma of Community Services course is delivered through a blended learning approach with 16 units to complete.
Knowledge Based Assessments
16
Case Studies
16
Practical Assessments
16
Work Placement
100 hours
Modules
This qualification is made up of the following units of competency. All units of competency must be completed in order to successfully attain the CHC52015 Diploma of Community Services.
The CHC52015 Diploma of Community Services is broken up into the following Modules.
Module 1: Community Services Essentials Part 1
Manage personal stressors in the work environment
HLTWHS006
This unit describes the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress. This unit applies to work in a range of health and community services settings, in particular work roles that operate in high stress situations and circumstances.
Reflect on and improve own professional practice
CHCPRP003
This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development. This unit applies to workers in all industry sectors who take pro-active responsibility for their own professional development.
Manage and promote diversity
CHCDIV003
This unit describes the skills and knowledge required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery. This unit applies to individuals working in any type of leadership role across all industry sectors.
Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCDIV002
The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety. This unit applies to people working in a broad range of roles including those involved in direct client service, program planning, development and evaluation contexts.
Manage legal and ethical compliance
CHCLEG003
This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities. This unit applies to people working in roles with managerial responsibility for legal and ethical compliance in small to medium sized organisations. There may or may not be a team of workers involved.
Module 2: Community Services Essentials Part 2
Develop and implement service programs
CHCCCS007
This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs. This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts.
Develop workplace communication strategies
CHCCOM003
This unit describes the skills and knowledge required to develop communication protocols for a team or business unit. This unit applies to workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.
Research and apply evidence to practice
CHCPOL003
This unit describes the skills and knowledge required to establish the information need, gather information and critically analyse the information for relevance to own work. This unit applies to health and community service workers who need to research existing information to support and improve their work practice. It does not cover primary research.
Assess co-existing needs
CHCCCS004
This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs. This unit applies in a range of community service contexts.
Recognise and respond to crisis situations
CHCCCS019
This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services. This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved.
Module 3: Community Services Essentials Part 3
Facilitate workplace debriefing and support processes
CHCMGT005
This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing.
Manage work health and safety
HLTWHS004
This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements. This unit applies to workers who have responsibility for WHS as part of their role, including workers with obligations under WHS legislation, persons conducting a business or undertaking (PCBUs), or their officers (as defined by relevant legislation).
Work with people with mental health issues
CHCMHS001
This unit describes the skills and knowledge required to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues. This unit applies to support workers in contexts outside the mental health sector, but who come into contact with people with mental health issues. The services and support provided are not mental health specific.
Develop and maintain networks and collaborative partnerships
CHCPRP001
This unit describes the skills and knowledge required to identify networking and collaboration needs and develop formal and informal partnerships to enhance service delivery and improve professional practice. This unit applies to work in all industry sectors, and to individuals who take pro-active responsibility for improving collaboration between workers and organisations.
Provide advocacy and representation services
CHCADV002
This unit describes the skills and knowledge required to assist clients to clarify their goals, explore options and develop a course of action. This unit applies to individuals whose job role involves working with clients on personal and psychological issues, within established policies, procedures and guidelines.
Analyse impacts of sociological factors on clients in community work and services
CHCDEV002
This unit of competency describes the skills and knowledge required to function independently and to plan and undertake community work and associated services. The unit describes the application of knowledge of the broad social and cultural context in which work is planned and implemented in the community services industry. This unit applies to workers who seek to better understand their client groups and issues that impact on the lives of their clients and hence on their delivery of services.
Module 1: Community Services Essentials Part 1
Manage personal stressors in the work environment
HLTWHS006
This unit describes the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress. This unit applies to work in a range of health and community services settings, in particular work roles that operate in high stress situations and circumstances.
Reflect on and improve own professional practice
CHCPRP003
This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development. This unit applies to workers in all industry sectors who take pro-active responsibility for their own professional development.
Manage and promote diversity
CHCDIV003
This unit describes the skills and knowledge required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery. This unit applies to individuals working in any type of leadership role across all industry sectors.
Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCDIV002
The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety. This unit applies to people working in a broad range of roles including those involved in direct client service, program planning, development and evaluation contexts.
Manage legal and ethical compliance
CHCLEG003
This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities. This unit applies to people working in roles with managerial responsibility for legal and ethical compliance in small to medium sized organisations. There may or may not be a team of workers involved.
Module 2: Community Services Essentials Part 2
Develop and implement service programs
CHCCCS007
This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs. This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts.
Develop workplace communication strategies
CHCCOM003
This unit describes the skills and knowledge required to develop communication protocols for a team or business unit. This unit applies to workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.
Research and apply evidence to practice
CHCPOL003
This unit describes the skills and knowledge required to establish the information need, gather information and critically analyse the information for relevance to own work. This unit applies to health and community service workers who need to research existing information to support and improve their work practice. It does not cover primary research.
Assess co-existing needs
CHCCCS004
This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs. This unit applies in a range of community service contexts.
Recognise and respond to crisis situations
CHCCCS019
This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services. This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved.
Module 3: Community Services Essentials Part 3
Facilitate workplace debriefing and support processes
CHCMGT005
This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing.
Manage work health and safety
HLTWHS004
This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements. This unit applies to workers who have responsibility for WHS as part of their role, including workers with obligations under WHS legislation, persons conducting a business or undertaking (PCBUs), or their officers (as defined by relevant legislation).
Work with people with mental health issues
CHCMHS001
This unit describes the skills and knowledge required to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues. This unit applies to support workers in contexts outside the mental health sector, but who come into contact with people with mental health issues. The services and support provided are not mental health specific.
Develop and maintain networks and collaborative partnerships
CHCPRP001
This unit describes the skills and knowledge required to identify networking and collaboration needs and develop formal and informal partnerships to enhance service delivery and improve professional practice. This unit applies to work in all industry sectors, and to individuals who take pro-active responsibility for improving collaboration between workers and organisations.
Provide advocacy and representation services
CHCADV002
This unit describes the skills and knowledge required to assist clients to clarify their goals, explore options and develop a course of action. This unit applies to individuals whose job role involves working with clients on personal and psychological issues, within established policies, procedures and guidelines.
Analyse impacts of sociological factors on clients in community work and services
CHCDEV002
This unit of competency describes the skills and knowledge required to function independently and to plan and undertake community work and associated services. The unit describes the application of knowledge of the broad social and cultural context in which work is planned and implemented in the community services industry. This unit applies to workers who seek to better understand their client groups and issues that impact on the lives of their clients and hence on their delivery of services.
Job Outcomes
Diploma of Community Services Career Opportunities
The CHC52015 Diploma of Community Services qualification can lead to an array of career opportunities with job titles such as;
- Residential Support Worker
- Case Manager
- Community Care Worker
- Youth Case Worker
- Aboriginal Intake and Referral Worker
- Recreational Activities Officer
TrainSmart Australia has a number of standing agreements in place with universities across Australia, which guarantees student entry and credit transfers upon completion of this Diploma.
Expected Salary and Biggest Employment Opportunity
$58,800
SALARY
63.9%
JOBS
79.9%
INDUSTRY
All statistics are supplied by the National Centre for Vocational Education Research. Based on national surveys.
Available subsidies for this course
Was $ 15,750. Save up to 95% off the standard cost of this course with the Jobs & Skills WA Subsidy!
Attendance Requirements
Along with meeting the eligibility criteria, students must attend scheduled classes to gain the Jobs and Skills WA discounted course fees. From 1st January 2023, changes to the class attendance requirements have been made for Existing Workers applying for the Jobs and Skills WA funding.
Existing Workers: 1 Day/per week
For the target group ‘Existing Workers’, 1 day per week of face-to-face training is timetabled to cover the knowledge and skills transfer requirements for the 16 units, as follows:
- Mandatory on-campus face-to-face classes for the specialist units; and,
- Mandatory live remote/virtual classes for the few highly theoretical/research-based units that have limited practical requirements and are well suited to online delivery.
Jobseekers: 2 Days/per week
For the target group ‘Job Seeker’, 2 days per week of face-to-face training is timetabled to cover the knowledge and skills transfer requirements for the 16 units, as follows:
- Mandatory on-campus face-to-face classes for the specialist units; and,
- Mandatory live remote/virtual classes for the few highly theoretical/research-based units that have limited practical requirements and are well suited to online delivery.
For detailed information, including concession eligibility criteria and annual cap fee please visit our Lower Fees, Local Skills Information Page*. Learn more about the Jobs and Skills WA Subsidy on our Jobs and Skills WA Website here.*
*Please note, you can only enrol and claim ONE Jobs and Skills WA subsidy at a time. If you are currently enrolled in another course through Job’s and Skills WA (including Lower Fees, Local Skills AND Skills Ready), you must either complete or withdraw from that course before enrolling in a new course.
Payment Options
- $7,000
STANDARD RATE
The maximum tuition fee for this course is $7,000. Your fee payment options are:
- Upfront payment
- VET Student Loans – Australian government income contingent loan which allows you to study now and pay later †.
- Interest Free Payment Plan – No deposit, no interest payment plans.
- Find out what your repayments may be using our Payment Plan Repayment Calculator
†VET Student Loans are subject to students meeting eligibility requirements. VET Student Loan creates a debt that must be repaid to the Commonwealth.
- $372.00*
CONCESSION RATE
If you meet one of the eligibility criteria AND hold a concession card, the JOBS & SKILLS WA Government-subsidised total course fees for the CHC52015 Diploma of Community Services are;
$372.00* or $400 per year* (based on annual cap fee)
Your fee payment options are:
- Upfront payment
- Interest-Free Payment Plan – with a $50 deposit.
Find out what your repayments may be using our Payment Plan Repayment Calculator
- $1,255.50*
NON-CONCESSION RATE
If you meet one of the eligibility criteria AND don’t hold a concession card, the JOBS & SKILLS WA Government-subsidised total course fees for the CHC52015 Diploma of Community Services are;
$1,255.50* or $1,200 per year* (based on annual cap fee)
Your fee payment options are:
- Upfront payment
- Interest-Free Payment Plan – with a $100 deposit.
Find out what your repayments may be using our Payment Plan Repayment Calculator
*You must meet eligibility criteria to qualify. The Student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as Student service and resource fees.
Simulated Practicals
Gain Practical Experience In a Safe Environment
As a part of studying Health and Community Services at TrainSmart Australia, some units require students to complete practical assessments that simulate a counselling setting. These assessments give students opportunities to practice counselling skills and techniques before entering the workplace.
Simulated Practicals provides a safe and controlled environment to build confidence and develop essential counselling skills for future health care professionals.
Simulated Practicals simulates a counselling environment through an online Zoom call which involves a Health and Community Services assessor, an actor and the learner/student. In these sessions, the actor takes on the role of resembling a real-life client, in which an issue or traumatic event is retold from the actor’s perspective.
Based on the assessment criteria, the student is tasked with responding to the client with the focus on utilising skills taught in the unit.
Through the sessions, students can gain valuable feedback and be prepared to handle complex situations before entering the real-world environment.
We know that Counselling is an incredibly important skill, which is why we implemented Counselling units throughout more courses than just our Diploma of Counselling. TrainSmart Australia students studying Health and Community Services have access to our Simulated Practicals service!
Frequently Asked Questions
Is this course nationally recognised? What does that mean?
Completing a nationally recognised qualification (or training) means that your qualification and credentials are recognised all across Australia by other registered training organisations and employers. All accredited courses must adhere to the standards set by the Australian Skills and Quality Authority (ASQA). According to ASQA, accreditation is formal confirmation that the course:
- Is nationally recognised
- Meets an established industry, enterprise, educational, legislative or community need
- Provides appropriate competency outcomes and satisfactory basis for assessment
- Meets national quality assurance requirements
- Is assigned appropriately to the Australian Qualifications Framework (AQF) where it leads to a qualification.
How many hours do I need to study each week?
To achieve this qualification within the given timeframe, students are required to commit to a minimum of 15 hours of study per week.
Can I get course credit for previous study?
Students enrolling into a Trainsmart Australia course can receive recognition for previous studies completed at a Certificate and Diploma level. Students can be awarded a credit transfer if:
- The student already holds a unit (or units) for the they’re enrolling into,
- The student holds an old unit which is deemed equivalent to the new unit they’re enrolling into
Receiving credit transfers will reduce the overall cost of your qualification as well as the duration to complete your remaining units.
University qualifications are not backwards transferrable, which means no credit transfers can be awarded. However, you can still apply for recognition of prior learning (RPL).
What if I don’t meet the entry requirements?
If you are unable to provide a copy of an Australian Year 12 Certificate or Certificate IV qualification or higher, you may be required to complete an Language Literacy and Numeracy (LLN) test to gain entry into your course of interest. This test is offered online, free of charge, after you have submitted your application.
Are TrainSmart courses Centrelink approved?
All of our courses are Centrelink approved through AUSTUDY.
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