CHC52015
Diploma of Community Services
National
WA
Start Date
Please contact us for the next intake dates.
Duration
12 Months
Delivery Method
Online
Units
16
Strengthen connections within disadvantaged communities
Every year there is an increasing need for people to work within community services. Working in this industry means providing essential services which give back to disadvantaged groups and individuals within a community.
If you want to enter a rewarding career where you actively make a difference in the lives of others, the CHC52015 Diploma of Community Services is the course for you. You will learn the skills, knowledge, and practises essential for providing individuals and groups with personal, social, physical and mental support services within their community. You will also learn how to assess the goals of clients in order to provide them with the right services to improve their wellbeing. Studying this course can open opportunities within the health sector, including positions such as caseworker, care team leader, and community services coordinator.
Next Start Date
Please contact us for the next intake dates.
Duration
12 Months
Delivery Method
Online
Course Overview
Study the CHC52015 Diploma of Community Services
The CHC52015 Diploma of Community Services course equips you with the practical skills and knowledge to provide a wide variety of health and rehabilitation services to groups and individuals from disadvantaged communities. Throughout the course, you will be introduced to a wide range of theories and frameworks in community services, as well as practical experience within the field.
You will learn essential skills required to advise, support and help a variety of people from disadvantaged backgrounds and circumstances. Some of these backgrounds include Aboriginal and Torres strait islander communities, people struggling from addiction as well as those with mental health issues within their community.
The course also equips students with specialised knowledge needed to work with clients in a legal and ethical environment which promotes inclusion and growth within diverse communities. You will understand the practices required to analyse the needs of individuals and provide them with case management to help them within their environments. Overall, students will fully understand how to assess the needs within communities and develop service programs to suit their needs.
Is the Diploma of Community Services for you?
To work in the industry of community services, it is highly advisable that you possess the following qualities in order to provide optimum support:
- Open social mindset (enjoys working with people within diverse communities)
- Great sense of teamwork (enjoy being a team player, and are able to take responsibility whilst working cooperatively with other people)
- Empathy
- Good Communication Skills (clear, concise when talking to people from different background, with the ability to adapt their mindset to suit the job)
- Good leadership skills
Study Requirements:
- 15-20 hours per week commitment for study and classes over 12 months
- Active participation in online classes
- Active participation in role plays
- Professional and respectful behaviour in the classroom and on placement
- Taking responsibility of own learning and reaching out when needing support
- 100 hours minimum placement to complete at the end of the course
What will you learn in the Diploma of Community Services?
The Diploma of Community Services course is guided by three main pillars of learning.
- Pillar 1: Work in a legal and ethical manner with people within a diverse community
- Pillar 2: Assessing the needs within the community and developing service programs
- Pillar 3: Analysing needs of the individual and providing case management
Core Community Service skills you’ll gain
- Communication and basic counselling skills – identify issues of disadvantages and injustice as well as provide support
- Insight – learn to fully approach complex cases/situations in order to benefit others
- Collaboration – interact collaboratively to promote inclusivity amongst disadvantaged individuals and groups
- Referral – know a range of support networks, including support services, practitioners, local and state governments and when to refer these to clients
- Empowerment – inspire, lead, and encourage people and communities to take steps towards achieving positive outcomes
To gain these learning outcomes you will be guided through 16 nationally accredited units to complete this course.
How will you study the Diploma of Community Services?
This course will be delivered through a blended learning approach which combines the flexibility of online learning with the practical support of live training via web tutorials, online forums, and interactive eLearning. All learning whether that be online or face to face, is overseen by a qualified trainer and assessor.
This course is also supported by our Purpose Practical’s service, where students can complete practical assessments in a safe, controlled and simulated environment.
Is work placement required for the Diploma of Community Services?
For this course, you will be required to complete 100 Hours of work placement to expose you to a real-world setting and allow you to apply and develop the skills you have learned during your online study. Our work placement officer will work with you to arrange your placement programs. Some possible organisations you could work with are non for-profit mental health or disability services, as well as government departments (e.g. Department of Communities).
How long is the Diploma of Community Services?
Studying this course online will run over 12 months.
This requires a commitment of at least 15-20 hours of study per week. All learning is overseen by a qualified trainer and assessor, committed to helping students complete their course within the given timeframe.
Entry Requirements
Prior to being enrolled into the VSL eligible course, TrainSmart Australia must reasonably believe that the applicant is academically suited and displays competence for the course requirements including meeting any of the set entry requirements. This is determined by either:
- The student providing TrainSmart Australia with a copy of an Australian year 12 certificate of education; or,
- The student providing TrainSmart Australia with a copy of a Certificate IV qualification (or above) that was delivered as a part of the AQF (Australian Qualification Framework) that can be verified by the issuing organisation or the USI (unique student identifier) transcript or,
- The student completing the Core Skills Profile for Adults online assessment passing at or above Exit Level 3 in the Australian Core Skills Framework in both reading and numeracy. TrainSmart Australia must also reasonably believe that the student displays that competence.
Please note, we are unable to enrol international students at this time.
Proof of COVID-19 vaccinations are required to complete this course in face-to-face classes and/or during the work placement component. See More
Delivery Method
The CHC52015 Diploma of Community Services course is delivered fully online with 16 units to complete.
Knowledge Based Assessments
16
Case Studies
16
Practical Assessments
16
Work Placement
100 hours
Modules
This qualification is made up of the following units of competency. All units of competency must be completed in order to successfully attain the CHC52015 Diploma of Community Services.
The CHC52015 Diploma of Community Services is broken up into the following Modules.
Module 1: Community Services Essentials Part 1
Manage personal stressors in the work environment
HLTWHS006
This unit describes the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress. This unit applies to work in a range of health and community services settings, in particular work roles that operate in high stress situations and circumstances.
Manage legal and ethical compliance
CHCLEG003
This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities. This unit applies to people working in roles with managerial responsibility for legal and ethical compliance in small to medium sized organisations. There may or may not be a team of workers involved.
Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCDIV002
The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety. This unit applies to people working in a broad range of roles including those involved in direct client service, program planning, development and evaluation contexts.
Develop workplace communication strategies
CHCCOM003
This unit describes the skills and knowledge required to develop communication protocols for a team or business unit. This unit applies to workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.
Develop and implement service programs
CHCCCS007
This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs. This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts.
Module 2: Community Services Essentials Part 2
Assess co-existing needs
CHCCCS004
This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs. This unit applies in a range of community service contexts.
Recognise and respond to crisis situations
CHCCCS019
This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services. This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved.
Manage and promote diversity
CHCDIV003
This unit describes the skills and knowledge required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery. This unit applies to individuals working in any type of leadership role across all industry sectors.
Reflect on and improve own professional practice
CHCPRP003
This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development. This unit applies to workers in all industry sectors who take pro-active responsibility for their own professional development.
Facilitate workplace debriefing and support processes
CHCMGT005
This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing.
Module 3: Community Services Essentials Part 3
Research and apply evidence to practice
CHCPOL003
This unit describes the skills and knowledge required to establish the information need, gather information and critically analyse the information for relevance to own work. This unit applies to health and community service workers who need to research existing information to support and improve their work practice. It does not cover primary research.
Work with people with mental health issues
CHCMHS001
This unit describes the skills and knowledge required to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues. This unit applies to support workers in contexts outside the mental health sector, but who come into contact with people with mental health issues. The services and support provided are not mental health specific.
Develop and maintain networks and collaborative partnerships
CHCPRP001
This unit describes the skills and knowledge required to identify networking and collaboration needs and develop formal and informal partnerships to enhance service delivery and improve professional practice. This unit applies to work in all industry sectors, and to individuals who take pro-active responsibility for improving collaboration between workers and organisations.
Provide advocacy and representation services
CHCADV002
This unit describes the skills and knowledge required to assist clients to clarify their goals, explore options and develop a course of action. This unit applies to individuals whose job role involves working with clients on personal and psychological issues, within established policies, procedures and guidelines.
Manage work health and safety
HLTWHS004
This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements. This unit applies to workers who have responsibility for WHS as part of their role, including workers with obligations under WHS legislation, persons conducting a business or undertaking (PCBUs), or their officers (as defined by relevant legislation).
Analyse impacts of sociological factors on clients in community work and services
CHCDEV002
This unit of competency describes the skills and knowledge required to function independently and to plan and undertake community work and associated services. The unit describes the application of knowledge of the broad social and cultural context in which work is planned and implemented in the community services industry. This unit applies to workers who seek to better understand their client groups and issues that impact on the lives of their clients and hence on their delivery of services.
Module 1: Community Services Essentials Part 1
Manage personal stressors in the work environment
HLTWHS006
This unit describes the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress. This unit applies to work in a range of health and community services settings, in particular work roles that operate in high stress situations and circumstances.
Manage legal and ethical compliance
CHCLEG003
This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities. This unit applies to people working in roles with managerial responsibility for legal and ethical compliance in small to medium sized organisations. There may or may not be a team of workers involved.
Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCDIV002
The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety. This unit applies to people working in a broad range of roles including those involved in direct client service, program planning, development and evaluation contexts.
Develop workplace communication strategies
CHCCOM003
This unit describes the skills and knowledge required to develop communication protocols for a team or business unit. This unit applies to workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.
Develop and implement service programs
CHCCCS007
This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs. This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts.
Module 2: Community Services Essentials Part 2
Assess co-existing needs
CHCCCS004
This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs. This unit applies in a range of community service contexts.
Recognise and respond to crisis situations
CHCCCS019
This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services. This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved.
Manage and promote diversity
CHCDIV003
This unit describes the skills and knowledge required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery. This unit applies to individuals working in any type of leadership role across all industry sectors.
Reflect on and improve own professional practice
CHCPRP003
This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development. This unit applies to workers in all industry sectors who take pro-active responsibility for their own professional development.
Facilitate workplace debriefing and support processes
CHCMGT005
This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing.
Module 3: Community Services Essentials Part 3
Research and apply evidence to practice
CHCPOL003
This unit describes the skills and knowledge required to establish the information need, gather information and critically analyse the information for relevance to own work. This unit applies to health and community service workers who need to research existing information to support and improve their work practice. It does not cover primary research.
Work with people with mental health issues
CHCMHS001
This unit describes the skills and knowledge required to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues. This unit applies to support workers in contexts outside the mental health sector, but who come into contact with people with mental health issues. The services and support provided are not mental health specific.
Develop and maintain networks and collaborative partnerships
CHCPRP001
This unit describes the skills and knowledge required to identify networking and collaboration needs and develop formal and informal partnerships to enhance service delivery and improve professional practice. This unit applies to work in all industry sectors, and to individuals who take pro-active responsibility for improving collaboration between workers and organisations.
Provide advocacy and representation services
CHCADV002
This unit describes the skills and knowledge required to assist clients to clarify their goals, explore options and develop a course of action. This unit applies to individuals whose job role involves working with clients on personal and psychological issues, within established policies, procedures and guidelines.
Manage work health and safety
HLTWHS004
This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements. This unit applies to workers who have responsibility for WHS as part of their role, including workers with obligations under WHS legislation, persons conducting a business or undertaking (PCBUs), or their officers (as defined by relevant legislation).
Analyse impacts of sociological factors on clients in community work and services
CHCDEV002
This unit of competency describes the skills and knowledge required to function independently and to plan and undertake community work and associated services. The unit describes the application of knowledge of the broad social and cultural context in which work is planned and implemented in the community services industry. This unit applies to workers who seek to better understand their client groups and issues that impact on the lives of their clients and hence on their delivery of services.
Job Outcomes
Diploma of Community Services Career Opportunities
The CHC52015 Diploma of Community Services qualification can lead to an array of career opportunities with job titles such as;
- Residential Support Worker
- Case Manager – manage different services clients work with
- Community Care Worker
- Youth Case Worker
- Aboriginal Intake and Referral Worker
- Recreational Activities Officer
TrainSmart Australia has a number of standing agreements in place with universities across Australia, which guarantees student entry and credit transfers upon completion of this Diploma.
Expected Salary and Biggest Employment Opportunity
$58,800
SALARY
Average Entry Level Annual Salary
63.9%
JOBS
Employed as Community and Personal Service Workers
79.9%
INDUSTRY
Employed in the Health Care and Social Assistance Industry
All statistics are supplied by the National Centre for Vocational Education Research. Based on national surveys.
Payment Options
$9,950
Standard Rate
The maximum tuition fee for this course is $9,950. Your fee payment options are:
- Upfront payment
- VET Student Loans – Australian government income contingent loan which allows you to study now and pay later †.
- †VET Student Loans are subject to students meeting eligibility requirements. VET Student Loan creates a debt that must be repaid to the Commonwealth.
- Interest Free Payment Plan – No deposit, no interest payment plans.
- Find out what your repayments may be using our Payment Plan Repayment Calculator
Simulated Practicals
Gain Practical Experience In a Safe Environment
As a part of studying Health and Community Services at TrainSmart Australia, some units require students to complete practical assessments that simulate a counselling setting. These assessments give students opportunities to practice counselling skills and techniques before entering the workplace.
Simulated Practicals provides a safe and controlled environment to build confidence and develop essential counselling skills for future health care professionals.
Simulated Practicals simulates a counselling environment through an online Zoom call which involves a Health and Community Services assessor, an actor and the learner/student. In these sessions, the actor takes on the role of resembling a real-life client, in which an issue or traumatic event is retold from the actor’s perspective.
Based on the assessment criteria, the student is tasked with responding to the client with the focus on utilising skills taught in the unit.
Through the sessions, students can gain valuable feedback and be prepared to handle complex situations before entering the real-world environment.
We know that Counselling is an incredibly important skill, which is why we implemented Counselling units throughout more courses than just our Diploma of Counselling. TrainSmart Australia students studying Health and Community Services have access to our Simulated Practicals service!
Frequently Asked Questions
Is this course nationally recognised? What does that mean?
Completing a nationally recognised qualification (or training) means that your qualification and credentials are recognised all across Australia by other registered training organisations and employers. All accredited courses must adhere to the standards set by the Australian Skills and Quality Authority (ASQA). According to ASQA, accreditation is formal confirmation that the course:
- Is nationally recognised
- Meets an established industry, enterprise, educational, legislative or community need
- Provides appropriate competency outcomes and satisfactory basis for assessment
- Meets national quality assurance requirements
- Is assigned appropriately to the Australian Qualifications Framework (AQF) where it leads to a qualification.
How many hours do I need to study each week?
To achieve this qualification within the given timeframe, students are required to commit to a minimum of 15 hours of study per week.
Can I get course credit for previous study?
Students enrolling into a Trainsmart Australia course can receive recognition for previous studies completed at a Certificate and Diploma level. Students can be awarded a credit transfer if:
- The student already holds a unit (or units) for the they’re enrolling into,
- The student holds an old unit which is deemed equivalent to the new unit they’re enrolling into
Receiving credit transfers will reduce the overall cost of your qualification as well as the duration to complete your remaining units.
University qualifications are not backwards transferrable, which means no credit transfers can be awarded. However, you can still apply for recognition of prior learning (RPL).
What if I don’t meet the entry requirements?
If you are unable to provide a copy of an Australian Year 12 Certificate or Certificate IV qualification or higher, you may be required to complete an Language Literacy and Numeracy (LLN) test to gain entry into your course of interest. This test is offered online, free of charge, after you have submitted your application.
Are TrainSmart courses Centrelink approved?
All of our courses are Centrelink approved through AUSTUDY.
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Related Content
Strengthen connections within disadvantaged communities
Every year there is an increasing need for people to work within community services. Working in this industry means providing essential services which give back to disadvantaged groups and individuals within a community.
If you want to enter a rewarding career where you actively make a difference in the lives of others, the CHC52015 Diploma of Community Services is the course for you. You will learn the skills, knowledge, and practices essential for providing individuals and groups with personal, social, physical and mental support services within their community. You will also learn how to assess the goals of clients in order to provide them with the right services to improve their wellbeing. Studying this course can open opportunities within the health sector, including positions such as caseworker, care team leader, and community services coordinator.
Next Start Date
Please contact us for the next intake dates.
Duration
12 Months
Delivery Method
Online OR Face-to-Face - WA Only (Required for WA Subsidy)* (Please contact us for further options*)
Course Overview
Study the Diploma of Community Services
The CHC52015 Diploma of Community Services course equips you with the practical skills and knowledge to provide a wide variety of health and rehabilitation services to groups and individuals from disadvantaged communities. Throughout the course, you will be introduced to a wide range of theories and frameworks in community services, as well as practical experience within the field.
You will learn essential skills required to advise, support and help a variety of people from disadvantaged backgrounds and circumstances. Some of these backgrounds include Aboriginal and Torres strait islander communities, people struggling from addiction as well as those with mental health issues within their community.
The course also equips students with specialised knowledge needed to work with clients in a legal and ethical environment which promotes inclusion and growth within diverse communities. You will understand the practices required to analyse the needs of individuals and provide them with case management to help them within their environments. Overall, students will fully understand how to assess the needs within communities and develop service programs to suit their needs.
Is the Diploma of Community Services for you?
To work in the industry of community services, it is highly advisable that you possess the following qualities in order to provide optimum support:
- Open social mindset (enjoys working with people within diverse communities)
- Great sense of teamwork (enjoy being a team player, and are able to take responsibility whilst working cooperatively with other people)
- Empathy
- Good Communication Skills (clear, concise when talking to people from different background, with the ability to adapt their mindset to suit the job)
- Good leadership skills
Study Requirements:
- 15-20 hours per week commitment for study and classes over 12 months
- Active participation in online classes
- Active participation in role plays
- Professional and respectful behaviour in the classroom and on placement
- Taking responsibility of own learning and reaching out when needing support
- 100 hours minimum placement to complete at the end of the course
What will you learn in the Diploma of Community Services?
The Diploma of Community Services course is guided by three main pillars of learning.
- Pillar 1: Work in a legal and ethical manner with people within a diverse community
- Pillar 2: Assessing the needs within the community and developing service programs
- Pillar 3: Analysing needs of the individual and providing case management
Core Community Service skills you’ll gain
- Communication and basic counselling skills – identify issues of disadvantages and injustice as well as provide support
- Insight – learn to fully approach complex cases/situations in order to benefit others
- Collaboration – interact collaboratively to promote inclusivity amongst disadvantaged individuals and groups
- Referral – know a range of support networks, including support services, practitioners, local and state governments and when to refer these to clients
- Empowerment – inspire, lead, and encourage people and communities to take steps towards achieving positive outcomes
To gain these learning outcomes you will be guided through 16 nationally accredited units to complete this course.
How will you study the Diploma of Community Services?
This course will be delivered through a blended learning approach which combines the flexibility of online learning with the practical support of live training via web tutorials, online forums, and interactive eLearning. All learning whether that be online or face to face, is overseen by a qualified trainer and assessor.
This course is also supported by our Purpose Practical’s service, where students can complete practical assessments in a safe, controlled and simulated environment.
Work Placement – 100 Hours
You will be required to complete 100 hours of work placement to expose you to a real-world setting and allow you to apply and develop the skills you have learned during your online study. Our work placement officer will work with you to arrange your placement programs.
Is work placement required for the Diploma of Community Services?
For this course, you will be required to complete 100 Hours of work placement to expose you to a real-world setting and allow you to apply and develop the skills you have learned during your online study. Our work placement officer will work with you to arrange your placement programs. Some possible organisations you could work with are non for-profit mental health or disability services, as well as government departments (e.g. Department of Communities).
How long is the Diploma of Community Services?
Studying this course online or face-to-face will run over 12 months.
Both forms of study require a commitment of at least 15-20 hours of study per week. All learning whether that be online or face to face is overseen by a qualified trainer and assessor, committed to helping students complete their course within the given timeframe.
Entry Requirements
Prior to being enrolled into the VSL eligible course, TrainSmart Australia must reasonably believe that the applicant is academically suited and displays competence for the course requirements including meeting any of the set entry requirements. This is determined by either:
- The student providing TrainSmart Australia with a copy of an Australian year 12 certificate of education; or,
- The student providing TrainSmart Australia with a copy of a Certificate IV qualification (or above) that was delivered as a part of the AQF (Australian Qualification Framework) that can be verified by the issuing organisation or the USI (unique student identifier) transcript or,
- The student completing the Core Skills Profile for Adults online assessment passing at or above Exit Level 3 in the Australian Core Skills Framework in both reading and numeracy. TrainSmart Australia must also reasonably believe that the student displays that competence.
Please note, we are unable to enrol international students at this time.
Proof of COVID-19 vaccinations are required to complete this course in face-to-face classes and/or during the work placement component. See More
Delivery Method
The CHC52015 Diploma of Community Services course is delivered through a blended learning approach with 16 units to complete.
Knowledge Based Assessments
16
Case Studies
16
Practical Assessments
16
Work Placement
100 hours
Modules
This qualification is made up of the following units of competency. All units of competency must be completed in order to successfully attain the CHC52015 Diploma of Community Services.
The CHC52015 Diploma of Community Services is broken up into the following Modules.
Module 1: Community Services Essentials Part 1
Manage personal stressors in the work environment
HLTWHS006
This unit describes the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress. This unit applies to work in a range of health and community services settings, in particular work roles that operate in high stress situations and circumstances.
Manage legal and ethical compliance
CHCLEG003
This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities. This unit applies to people working in roles with managerial responsibility for legal and ethical compliance in small to medium sized organisations. There may or may not be a team of workers involved.
Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCDIV002
The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety. This unit applies to people working in a broad range of roles including those involved in direct client service, program planning, development and evaluation contexts.
Develop workplace communication strategies
CHCCOM003
This unit describes the skills and knowledge required to develop communication protocols for a team or business unit. This unit applies to workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.
Develop and implement service programs
CHCCCS007
This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs. This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts.
Module 2: Community Services Essentials Part 2
Assess co-existing needs
CHCCCS004
This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs. This unit applies in a range of community service contexts.
Recognise and respond to crisis situations
CHCCCS019
This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services. This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved.
Manage and promote diversity
CHCDIV003
This unit describes the skills and knowledge required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery. This unit applies to individuals working in any type of leadership role across all industry sectors.
Reflect on and improve own professional practice
CHCPRP003
This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development. This unit applies to workers in all industry sectors who take pro-active responsibility for their own professional development.
Facilitate workplace debriefing and support processes
CHCMGT005
This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing.
Module 3: Community Services Essentials Part 3
Research and apply evidence to practice
CHCPOL003
This unit describes the skills and knowledge required to establish the information need, gather information and critically analyse the information for relevance to own work. This unit applies to health and community service workers who need to research existing information to support and improve their work practice. It does not cover primary research.
Establish and confirm the counselling relationship
CHCCSL001
This unit describes the skills and knowledge required to use a structured approach to counselling to determine, establish and confirm the nature of the counsellor client relationship according to the agency’s counselling model. This unit applies to individuals whose job role involves working with clients on personal and psychological issues within established policies, procedures and guidelines.
Facilitate the counselling relationship and process
CHCCSL003
This unit describes the skills and knowledge to support clients to identify and work though concerns, and to manage the overall counselling process to its conclusion. This unit applies to individuals whose job role involves working with clients on personal and psychological issues within established policies, procedures and guidelines.
Support counselling clients in decision making processes
CHCCSL007
This unit describes the skills and knowledge required to assist clients to clarify their goals, explore options and develop a course of action. This unit applies to individuals whose job role involves working with clients on personal and psychological issues, within established policies, procedures and guidelines.
Manage work health and safety
HLTWHS004
This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements. This unit applies to workers who have responsibility for WHS as part of their role, including workers with obligations under WHS legislation, persons conducting a business or undertaking (PCBUs), or their officers (as defined by relevant legislation).
Analyse impacts of sociological factors on clients in community work and services
CHCDEV002
This unit of competency describes the skills and knowledge required to function independently and to plan and undertake community work and associated services. The unit describes the application of knowledge of the broad social and cultural context in which work is planned and implemented in the community services industry. This unit applies to workers who seek to better understand their client groups and issues that impact on the lives of their clients and hence on their delivery of services.
Module 1: Community Services Essentials Part 1
Manage personal stressors in the work environment
HLTWHS006
This unit describes the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress. This unit applies to work in a range of health and community services settings, in particular work roles that operate in high stress situations and circumstances.
Manage legal and ethical compliance
CHCLEG003
This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities. This unit applies to people working in roles with managerial responsibility for legal and ethical compliance in small to medium sized organisations. There may or may not be a team of workers involved.
Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCDIV002
The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety. This unit applies to people working in a broad range of roles including those involved in direct client service, program planning, development and evaluation contexts.
Develop workplace communication strategies
CHCCOM003
This unit describes the skills and knowledge required to develop communication protocols for a team or business unit. This unit applies to workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.
Develop and implement service programs
CHCCCS007
This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs. This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts.
Module 2: Community Services Essentials Part 2
Assess co-existing needs
CHCCCS004
This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs. This unit applies in a range of community service contexts.
Recognise and respond to crisis situations
CHCCCS019
This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services. This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved.
Manage and promote diversity
CHCDIV003
This unit describes the skills and knowledge required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery. This unit applies to individuals working in any type of leadership role across all industry sectors.
Reflect on and improve own professional practice
CHCPRP003
This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development. This unit applies to workers in all industry sectors who take pro-active responsibility for their own professional development.
Facilitate workplace debriefing and support processes
CHCMGT005
This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing.
Module 3: Community Services Essentials Part 3
Research and apply evidence to practice
CHCPOL003
This unit describes the skills and knowledge required to establish the information need, gather information and critically analyse the information for relevance to own work. This unit applies to health and community service workers who need to research existing information to support and improve their work practice. It does not cover primary research.
Establish and confirm the counselling relationship
CHCCSL001
This unit describes the skills and knowledge required to use a structured approach to counselling to determine, establish and confirm the nature of the counsellor client relationship according to the agency’s counselling model. This unit applies to individuals whose job role involves working with clients on personal and psychological issues within established policies, procedures and guidelines.
Facilitate the counselling relationship and process
CHCCSL003
This unit describes the skills and knowledge to support clients to identify and work though concerns, and to manage the overall counselling process to its conclusion. This unit applies to individuals whose job role involves working with clients on personal and psychological issues within established policies, procedures and guidelines.
Support counselling clients in decision making processes
CHCCSL007
This unit describes the skills and knowledge required to assist clients to clarify their goals, explore options and develop a course of action. This unit applies to individuals whose job role involves working with clients on personal and psychological issues, within established policies, procedures and guidelines.
Manage work health and safety
HLTWHS004
This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements. This unit applies to workers who have responsibility for WHS as part of their role, including workers with obligations under WHS legislation, persons conducting a business or undertaking (PCBUs), or their officers (as defined by relevant legislation).
Analyse impacts of sociological factors on clients in community work and services
CHCDEV002
This unit of competency describes the skills and knowledge required to function independently and to plan and undertake community work and associated services. The unit describes the application of knowledge of the broad social and cultural context in which work is planned and implemented in the community services industry. This unit applies to workers who seek to better understand their client groups and issues that impact on the lives of their clients and hence on their delivery of services.
Job Outcomes
Diploma of Community Services Career Opportunities
The CHC52015 Diploma of Community Services qualification can lead to an array of career opportunities with job titles such as;
- Residential Support Worker
- Case Manager – manage different services clients work with
- Community Care Worker
- Youth Case Worker
- Aboriginal Intake and Referral Worker
- Recreational Activities Officer
TrainSmart Australia has a number of standing agreements in place with universities across Australia, which guarantees student entry and credit transfers upon completion of this Diploma.
Expected Salary and Biggest Employment Opportunity
$58,800
SALARY
Average Entry Level Annual Salary
63.9%
JOBS
Employed as Community and Personal Service Workers
79.9%
INDUSTRY
Employed in the Health Care and Social Assistance industry
All statistics are supplied by the National Centre for Vocational Education Research. Based on national surveys.
Available subsidies for this course
Eligibility Criteria
If you meet one of the below eligibility criteria, the JOBS & SKILLS WA Government subsidised total course fees for the CHC52015 Diploma of Community Services to you are; *
With a concession card – $372.00* or $400 per year* (based on annual cap fee)
Without a concession card – $1,255.50* or $1200 per year* (based on annual cap fee)
*The Student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as service and resource fees.
To gain the subsidy you will be required to attend face-to-face classes here at our Perth CBD campus. If you’re located in WA but live outside of the Perth Metro area you may be eligible to study this course fully online through the Government subsidy. Contact us to learn more about our upcoming intake dates & face-to-face study requirements.
Attendance Requirements
For the CHC52015 Diploma of Community Services, the student attendance requirement is as follows:
- If you are an Existing Worker, you must attend the online/on-campus classes 1 day a week.
- If you are a Job Seeker, you must attend the online/on-campus classes 2 days a week.
For detailed information, including concession eligibility criteria and annual cap fee please visit our Lower Fees, Local Skills Information Page here.* If you are aged between 15-24 years old and don’t have a valid concession card, your annual course fee will be capped at $400 per calendar year at the non-concession rate.
Learn more about the Jobs and Skills WA Subsidy on the Jobs & Skills WA Website Here.*
*Please note, you can only enrol and claim ONE Jobs and Skills WA subsidy at a time. If you are currently enrolled in another course through Job’s and Skills WA (Including Lower Fees, Local Skills AND Skills Ready), you must either complete or withdraw from that course before enrolling in a new course.
*You must meet eligibility criteria to qualify. The Student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as service and resource fees* This is a Western Australian government program.
You are an Australian Citizen
You hold a sub-class 309, 444, 785, 820, or 826 visa
You are a partner or dependant of a holder of a temporary Visa sub-class 457
You hold a Bridging Visa E (subclasses 050 and 051) with a valid application for a visa sub-class 785 or 790
Payment Options
- $9,950
STANDARD RATE
The maximum tuition fee for this course is $9,950. Your fee payment options are:
- Upfront payment
- VET Student Loans – Australian government income contingent loan which allows you to study now and pay later †.
- †VET Student Loans are subject to students meeting eligibility requirements. VET Student Loan creates a debt that must be repaid to the Commonwealth.
- Interest Free Payment Plan – No deposit, no interest payment plans.
- Find out what your repayments may be using our Payment Plan Repayment Calculator
- $372.00*
CONCESSION RATE
If you meet one of the above eligibility criteria AND hold a concession card, the JOBS & SKILLS WA Government-subsidised total course fees for the CHC52015 Diploma of Community Services are; *
$372.00* or $400 per year* (based on annual cap fee)
Your fee payment options are:
- Upfront payment
- Interest-Free Payment Plan – with a $100 deposit.
Find out what your repayments may be using our Payment Plan Repayment Calculator
*You must meet eligibility criteria to qualify. The Student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as Student service and resource fees.
- $1,255.50*
NON-CONCESSION RATE
If you meet one of the above eligibility criteria AND don’t hold a concession card, the JOBS & SKILLS WA Government-subsidised total course fees for the CHC52015 Diploma of Community Services are; *
$1,255.50* or $1,200 per year* (based on annual cap fee)
Your fee payment options are:
- Upfront payment
- Interest-Free Payment Plan – with a $100 deposit.
Find out what your repayments may be using our Payment Plan Repayment Calculator
*You must meet eligibility criteria to qualify. The Student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as Student service and resource fees.
Simulated Practicals
Gain Practical Experience In a Safe Environment
As a part of studying Health and Community Services at TrainSmart Australia, some units require students to complete practical assessments that simulate a counselling setting. These assessments give students opportunities to practice counselling skills and techniques before entering the workplace.
Simulated Practicals provides a safe and controlled environment to build confidence and develop essential counselling skills for future health care professionals.
Simulated Practicals simulates a counselling environment through an online Zoom call which involves a Health and Community Services assessor, an actor and the learner/student. In these sessions, the actor takes on the role of resembling a real-life client, in which an issue or traumatic event is retold from the actor’s perspective.
Based on the assessment criteria, the student is tasked with responding to the client with the focus on utilising skills taught in the unit.
Through the sessions, students can gain valuable feedback and be prepared to handle complex situations before entering the real-world environment.
We know that Counselling is an incredibly important skill, which is why we implemented Counselling units throughout more courses than just our Diploma of Counselling. TrainSmart Australia students studying Health and Community Services have access to our Simulated Practicals service!
Frequently Asked Questions
Is this course nationally recognised? What does that mean?
Completing a nationally recognised qualification (or training) means that your qualification and credentials are recognised all across Australia by other registered training organisations and employers. All accredited courses must adhere to the standards set by the Australian Skills and Quality Authority (ASQA). According to ASQA, accreditation is formal confirmation that the course:
- Is nationally recognised
- Meets an established industry, enterprise, educational, legislative or community need
- Provides appropriate competency outcomes and satisfactory basis for assessment
- Meets national quality assurance requirements
- Is assigned appropriately to the Australian Qualifications Framework (AQF) where it leads to a qualification.
How many hours do I need to study each week?
To achieve this qualification within the given timeframe, students are required to commit to a minimum of 15 hours of study per week.
Can I get course credit for previous study?
Students enrolling into a Trainsmart Australia course can receive recognition for previous studies completed at a Certificate and Diploma level. Students can be awarded a credit transfer if:
- The student already holds a unit (or units) for the they’re enrolling into,
- The student holds an old unit which is deemed equivalent to the new unit they’re enrolling into
Receiving credit transfers will reduce the overall cost of your qualification as well as the duration to complete your remaining units.
University qualifications are not backwards transferrable, which means no credit transfers can be awarded. However, you can still apply for recognition of prior learning (RPL).
What if I don’t meet the entry requirements?
If you are unable to provide a copy of an Australian Year 12 Certificate or Certificate IV qualification or higher, you may be required to complete an Language Literacy and Numeracy (LLN) test to gain entry into your course of interest. This test is offered online, free of charge, after you have submitted your application.
Are TrainSmart courses Centrelink approved?
All of our courses are Centrelink approved through AUSTUDY.
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