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CHC52015
Diploma of Community Services (Case Management)
National
WA
Start Date
Please contact us for the next intake dates.
Duration
12 months
Delivery Method
Online
Units
16
Kickstart your career as a Caseworker
There currently exists a growing need for case managers and workers to provide services for a wide range of individuals and groups. Working as a case manager involves fully assessing the needs and concerns of individuals and groups and providing them with the help they need to thrive. Case Management is a complex and challenging profession that offers much more in return for those looking to help improve the lives of others.
If you want to enter a rewarding career in case management, the CHC52015 Diploma of Community Services (Case Management) is the course for you. You will learn the skills, knowledge and practices essential for providing individuals and groups with personal, social, physical and mental support services within their community.
Next Start Date
Please contact us for the next intake dates.
Duration
12 months
Delivery Method
Online
Course Overview
Study the CHC52015 Diploma of Community Services (Case Management)
The CHC52015 Diploma of Community Services (Case Management) is for people passionate about working with individuals and communities as a Case Manager or Caseworker.
Case Managers will frequently handle multiple clients under complex circumstances who require immediate support. Therefore, case management skills are essential to lead and coordinate complex cases and client requirements.
The CHC52015 Diploma of Community Services (Case Management) provides students with the skills to develop and implement individual support programs, work collaboratively with a diverse range of people and organisations, and recognise and respond to crisis situations.
This Community Services course also requires 100 hours of work placement in community services organisations. TrainSmart Australia can assist students in identifying and applying for appropriate work placement opportunities.
Is the Diploma of Community Services (Case Management) for you?
To work in the industry of case management, it is highly advisable that you possess the following qualities in order to provide optimum support:
- Open Social Mindset (enjoys working with people within diverse communities)
- Great sense of teamwork (enjoy being a team player, and are able to take responsibility whilst working cooperatively with other people)
- Empathy
- Good Communication Skills (clear, concise when talking to people from different background, with the ability to adapt their mindset to suit the job)
- Good Leadership skills
Study Requirements:
- 15-20 hours per week commitment for study and classes for 12 months
- Active participation in online classes
- Active participation in role plays
- Professional and respectful behaviour in the classroom and on placement
- Taking responsibility of own learning and reaching out when needing support
- 100 hours minimum placement to complete at the end of the course
What will you learn in the Diploma of Community Services (Case Management)?
The Diploma of Community Services (Case Management) course is guided by three main pillars of learning.
- Pillar 1: Work in a legal and ethical manner with people within a diverse community
- Pillar 2: Assessing the needs within the community and developing service programs
- Pillar 3: Analysing needs of the individual and providing case management
To gain these learning outcomes, you will be guided through 16 nationally accredited units to complete this course.
How will you study the Diploma of Community Services (Case Management)?
This course will be delivered through a blended learning approach which combines the flexibility of online learning with the practical support of live training via web tutorials, online forums, and interactive eLearning. All learning whether that be online or face to face, is overseen by a qualified trainer and assessor.
This course is also supported by our Simulated Practical’s service, where students can complete practical assessments in a safe, controlled and simulated environment.
How long is the Diploma of Community Services (Case Management)?
Studying this course online will run over 12 months.
Entry Requirements
Prior to being enrolled into the VSL eligible course, TrainSmart Australia must reasonably believe that the applicant is academically suited and displays competence for the course requirements including meeting any of the set entry requirements. This is determined by either:
- The student providing TrainSmart Australia with a copy of an Australian year 12 certificate of education; or,
- The student providing TrainSmart Australia with a copy of a Certificate IV qualification (or above) that was delivered as a part of the AQF (Australian Qualification Framework) that can be verified by the issuing organisation or the USI (unique student identifier) transcript or,
- The student completing the Core Skills Profile for Adults online assessment passing at or above Exit Level 3 in the Australian Core Skills Framework in both reading and numeracy. TrainSmart Australia must also reasonably believe that the student displays that competence.
Please note, we are unable to enrol international students at this time.
Proof of COVID-19 vaccinations are required to complete this course in face-to-face classes and/or during the work placement component. See More
Delivery Method
The CHC52015 Diploma of Community Services (Case Management) course is delivered fully online with 16 units to complete.
Knowledge Based Assessments
16
Case Studies
16
Practical Assessments
16
Work Placement
100 hours
Modules
This qualification is made up of the following units of competency. All units of competency must be completed in order to successfully attain the CHC52015 Diploma of Community Services (Case Management).
The CHC52015 Diploma of Community Services (Case Management) is broken up into the following Modules.
Module 1: Community Services Essentials Part 1
Develop and implement service programs
CHCCCS007
This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs. This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts.
Develop workplace communication strategies
CHCCOM003
This unit describes the skills and knowledge required to develop communication protocols for a team or business unit. This unit applies to workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.
Analyse impacts of sociological factors on clients in community work and services
CHCDEV002
This unit of competency describes the skills and knowledge required to function independently and to plan and undertake community work and associated services. The unit describes the application of knowledge of the broad social and cultural context in which work is planned and implemented in the community services industry. This unit applies to workers who seek to better understand their client groups and issues that impact on the lives of their clients and hence on their delivery of services.
Manage and promote diversity
CHCDIV003
This unit describes the skills and knowledge required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery. This unit applies to individuals working in any type of leadership role across all industry sectors.
Module 2: Community Services Essentials Part 2
Manage legal and ethical compliance
CHCLEG003
This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities. This unit applies to people working in roles with managerial responsibility for legal and ethical compliance in small to medium sized organisations. There may or may not be a team of workers involved.
Facilitate workplace debriefing and support processes
CHCMGT005
This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing. This unit applies to leadership or management roles where the individual provides peer to peer support to colleagues and refers to specialised support services in line with organisation guidelines as required.
Reflect on and improve own professional practice
CHCPRP003
This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development. This unit applies to workers in all industry sectors who take pro-active responsibility for their own professional development.
Manage work health and safety
HLTWHS004
This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements. This unit applies to workers who have responsibility for WHS as part of their role, including workers with obligations under WHS legislation, persons conducting a business or undertaking (PCBUs), or their officers (as defined by relevant legislation).
Module 3: Community Services Essentials Part 3
Establish and confirm the counselling relationship
CHCCSL001
This unit describes the skills and knowledge required to use a structured approach to counselling to determine, establish and confirm the nature of the counsellor client relationship according to the agency’s counselling model. This unit applies to individuals whose job role involves working with clients on personal and psychological issues within established policies, procedures and guidelines.
Recognise and respond to crisis situations
CHCCCS019
This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services. This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved.
Support counselling clients in decision-making processes
CHCCSL007
This unit describes the skills and knowledge required to assist clients to clarify their goals, explore options and develop a course of action. This unit applies to individuals whose job role involves working with clients on personal and psychological issues, within established policies, procedures and guidelines.
Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCDIV002
The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety. This unit applies to people working in a broad range of roles including those involved in direct client service, program planning, development and evaluation contexts.
Module 4: Community Services Essentials Part 4
Assess co-existing needs
CHCCCS004
This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs. This unit applies in a range of community service contexts.
Coordinate complex case requirements
CHCCSM004
This unit describes the skills and knowledge required to coordinate multiple service requirements for clients with complex needs within a case management framework. Workers at this level work under supervision within established guidelines but take on a team leadership role in the coordination of services and service providers. This unit applies to work in a range of health and community services contexts.
Provide case management supervision
CHCCSM006
This unit describes the skills and knowledge to take a leadership role in the delivery of quality case management. This includes disseminating information and providing advice on practice issues relating to case management within the organisation. Workers at this level work autonomously and are responsible for own outputs within broad but defined organisation guidelines. This unit applies to work in a range of health and community services contexts.
Undertake case management in a child protection framework
CHCCSM007
This unit describes the skills and knowledge required to apply all aspects of case management in which case plans are developed and implemented to address specific client needs and achieve client goals within a child protection framework. Workers at this level work autonomously and are responsible for prioritising own outputs within defined organisation guidelines. This unit applies to work in a range of health and community service contexts.
Module 1: Community Services Essentials Part 1
Develop and implement service programs
CHCCCS007
This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs. This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts.
Develop workplace communication strategies
CHCCOM003
This unit describes the skills and knowledge required to develop communication protocols for a team or business unit. This unit applies to workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.
Analyse impacts of sociological factors on clients in community work and services
CHCDEV002
This unit of competency describes the skills and knowledge required to function independently and to plan and undertake community work and associated services. The unit describes the application of knowledge of the broad social and cultural context in which work is planned and implemented in the community services industry. This unit applies to workers who seek to better understand their client groups and issues that impact on the lives of their clients and hence on their delivery of services.
Manage and promote diversity
CHCDIV003
This unit describes the skills and knowledge required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery. This unit applies to individuals working in any type of leadership role across all industry sectors.
Module 2: Community Services Essentials Part 2
Manage legal and ethical compliance
CHCLEG003
This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities. This unit applies to people working in roles with managerial responsibility for legal and ethical compliance in small to medium sized organisations. There may or may not be a team of workers involved.
Facilitate workplace debriefing and support processes
CHCMGT005
This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing. This unit applies to leadership or management roles where the individual provides peer to peer support to colleagues and refers to specialised support services in line with organisation guidelines as required.
Reflect on and improve own professional practice
CHCPRP003
This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development. This unit applies to workers in all industry sectors who take pro-active responsibility for their own professional development.
Manage work health and safety
HLTWHS004
This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements. This unit applies to workers who have responsibility for WHS as part of their role, including workers with obligations under WHS legislation, persons conducting a business or undertaking (PCBUs), or their officers (as defined by relevant legislation).
Module 3: Community Services Essentials Part 3
Establish and confirm the counselling relationship
CHCCSL001
This unit describes the skills and knowledge required to use a structured approach to counselling to determine, establish and confirm the nature of the counsellor client relationship according to the agency’s counselling model. This unit applies to individuals whose job role involves working with clients on personal and psychological issues within established policies, procedures and guidelines.
Recognise and respond to crisis situations
CHCCCS019
This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services. This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved.
Support counselling clients in decision-making processes
CHCCSL007
This unit describes the skills and knowledge required to assist clients to clarify their goals, explore options and develop a course of action. This unit applies to individuals whose job role involves working with clients on personal and psychological issues, within established policies, procedures and guidelines.
Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCDIV002
The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety. This unit applies to people working in a broad range of roles including those involved in direct client service, program planning, development and evaluation contexts.
Module 4: Community Services Essentials Part 4
Assess co-existing needs
CHCCCS004
This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs. This unit applies in a range of community service contexts.
Coordinate complex case requirements
CHCCSM004
This unit describes the skills and knowledge required to coordinate multiple service requirements for clients with complex needs within a case management framework. Workers at this level work under supervision within established guidelines but take on a team leadership role in the coordination of services and service providers. This unit applies to work in a range of health and community services contexts.
Provide case management supervision
CHCCSM006
This unit describes the skills and knowledge to take a leadership role in the delivery of quality case management. This includes disseminating information and providing advice on practice issues relating to case management within the organisation. Workers at this level work autonomously and are responsible for own outputs within broad but defined organisation guidelines. This unit applies to work in a range of health and community services contexts.
Undertake case management in a child protection framework
CHCCSM007
This unit describes the skills and knowledge required to apply all aspects of case management in which case plans are developed and implemented to address specific client needs and achieve client goals within a child protection framework. Workers at this level work autonomously and are responsible for prioritising own outputs within defined organisation guidelines. This unit applies to work in a range of health and community service contexts.
Job Outcomes
Diploma of Community Services (Case Management) Career Opportunities
The CHC52015 Diploma of Community Services (Case Management) qualification can lead to an array of career opportunities with job titles such as;
- Case Manager – manage different services clients work with
- Community Housing Worker
- Senior Youth Worker
- Housing Assistant
- Aboriginal Neighbourhood House Coordinator
TrainSmart Australia has a number of standing agreements in place with universities across Australia, which guarantees student entry and credit transfers upon completion of this Diploma.
Expected Salary and Biggest Employment Opportunity
$58,800
SALARY
Average Entry Level Annual Salary
63.9%
JOBS
Employed as Community and Personal Service Workers
79.9%
INDUSTRY
Employed in the Health Care and Social Assistance Industry
All statistics are supplied by the National Centre for Vocational Education Research. Based on national surveys.
Payment Options
$6,000
Standard Rate
The maximum tuition fee for this course is $6,000. Your fee payment options are:
- Upfront payment
- VET Student Loans – Australian government income contingent loan which allows you to study now and pay later †.
- Interest Free Payment Plan – No deposit, no interest payment plans.
- Find out what your repayments may be using our Payment Plan Repayment Calculator
†VET Student Loans are subject to students meeting eligibility requirements. VET Student Loan creates a debt that must be repaid to the Commonwealth.
Simulated Practicals
Gain Practical Experience In a Safe Environment
As a part of studying Health and Community Services at TrainSmart Australia, some units require students to complete practical assessments that simulate a counselling setting. These assessments give students opportunities to practice counselling skills and techniques before entering the workplace.
Simulated Practicals provides a safe and controlled environment to build confidence and develop essential counselling skills for future health care professionals.
Simulated Practicals simulates a counselling environment through an online Zoom call which involves a Health and Community Services assessor, an actor and the learner/student. In these sessions, the actor takes on the role of resembling a real-life client, in which an issue or traumatic event is retold from the actor’s perspective.
Based on the assessment criteria, the student is tasked with responding to the client with the focus on utilising skills taught in the unit.
Through the sessions, students can gain valuable feedback and be prepared to handle complex situations before entering the real-world environment.
We know that Counselling is an incredibly important skill, which is why we implemented Counselling units throughout more courses than just our Diploma of Counselling. TrainSmart Australia students studying Health and Community Services have access to our Simulated Practicals service!
Frequently Asked Questions
Is this course nationally recognised? What does that mean?
Completing a nationally recognised qualification (or training) means that your qualification and credentials are recognised all across Australia by other registered training organisations and employers. All accredited courses must adhere to the standards set by the Australian Skills and Quality Authority (ASQA). According to ASQA, accreditation is formal confirmation that the course:
- Is nationally recognised
- Meets an established industry, enterprise, educational, legislative or community need
- Provides appropriate competency outcomes and satisfactory basis for assessment
- Meets national quality assurance requirements
- Is assigned appropriately to the Australian Qualifications Framework (AQF) where it leads to a qualification.
How many hours do I need to study each week?
To achieve this qualification within the given timeframe, students are required to commit to a minimum of 15 hours of study per week.
Can I get course credit for previous study?
Students enrolling into a Trainsmart Australia course can receive recognition for previous studies completed at a Certificate and Diploma level. Students can be awarded a credit transfer if:
- The student already holds a unit (or units) for they’re enrolling into,
- The student holds an old unit which is deemed equivalent to the new unit they’re enrolling into
Receiving credit transfers will reduce the overall cost of your qualification as well as the duration to complete your remaining units.
University qualifications are not backwards transferrable, which means no credit transfers can be awarded. However, you can still apply for recognition of prior learning (RPL).
What if I don’t meet the entry requirements?
If you are unable to provide a copy of an Australian Year 12 Certificate or Certificate IV qualification or higher, you may be required to complete an Language Literacy and Numeracy (LLN) test to gain entry into your course of interest. This test is offered online, free of charge, after you have submitted your application.
Are TrainSmart courses Centrelink approved?
All of our courses are Centrelink approved through AUSTUDY.
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Related Content
Kickstart your career as a Caseworker
There currently exists a growing need for case managers and workers to provide services for a wide range of individuals and groups. Working as a case manager involves fully assessing the needs and concerns of individuals and groups, and providing them with the help they need to thrive. Case Management is a complex and challenging profession that offers much more in return for those looking to help improve the lives of others.
If you want to enter a rewarding career in case management, the CHC52015 Diploma of Community Services (Case Management) is the course for you. You will learn the skills, knowledge and practices essential for providing individuals and groups with personal, social, physical and mental support services within their community.
Next Start Date
Please contact us for the next intake dates.
Duration
12 Months
Delivery Method
Online OR Face-to-Face - WA Only (Required for WA Subsidy)* (Please contact us for further options*)
Course Overview
Study the Diploma of Community Services (Case Management)
The CHC52015 Diploma of Community Services (Case Management) is for people passionate about working with individuals and communities as a Case Manager or Caseworker.
Case Managers will frequently handle multiple clients under complex circumstances who require immediate support. Therefore, case management skills are essential to lead and coordinate complex cases and client requirements.
The CHC52015 Diploma of Community Services (Case Management) provides students with the skills to develop and implement individual support programs, work collaboratively with a diverse range of people and organisations, and recognise and respond to crisis situations.
This Community Services course also requires 100 hours of work placement in community services organisations. TrainSmart Australia can assist students in identifying and applying for appropriate work placement opportunities.
Is the Diploma of Community Services (Case Management) for you?
To work in the industry of case management, it is highly advisable that you possess the following qualities in order to provide optimum support:
- Open Social Mindset (enjoys working with people within diverse communities)
- Great sense of teamwork (enjoy being a team player, and are able to take responsibility whilst working cooperatively with other people)
- Empathy
- Good Communication Skills (clear, concise when talking to people from different background, with the ability to adapt their mindset to suit the job)
- Good Leadership skills
Study Requirements:
- 15-20 hours per week commitment for study and classes for 12 months
- Active participation in online classes
- Active participation in role plays
- Professional and respectful behaviour in the classroom and on placement
- Taking responsibility of own learning and reaching out when needing support
- 100 hours minimum placement to complete at the end of the course
What will you learn in the Diploma of Community Services (Case Management)?
The Diploma of Community Services (Case Management) course is guided by three main pillars of learning.
- Pillar 1: Work in a legal and ethical manner with people within a diverse community
- Pillar 2: Assessing the needs within the community and developing service programs
- Pillar 3: Analysing needs of the individual and providing case management
Core Community Services (Case Management) Skills You’ll Gain:
- Communication skills – identify issues of disadvantages and injustice as well as provide support
- Insight – learn to fully approach complex cases/situations in order to benefit others
- Collaboration – interact collaboratively to promote inclusivity amongst disadvantaged individuals and groups
- Empathy
- Problem Solving Skills – learn how to work independently in an ever changing work environment
- Empowerment – inspire, lead, and encourage people and communities to take steps towards achieving positive outcomes
To gain these learning outcomes you will be guided through 16 nationally accredited units to complete this course.
How will you study the Diploma of Community Services (Case Management)?
This course will be delivered through a blended learning approach which combines the flexibility of online learning with the practical support of face-to-face or live training via web tutorials, online forums, and interactive eLearning. All learning whether that be online or face to face, is overseen by a qualified trainer and assessor.
This course is also supported by our Simulated Practical’s service, where students can complete practical assessments in a safe, controlled and simulated environment.
How long is the Diploma of Community Services (Case Management)?
Studying this course will run over 12 months.
Entry Requirements
Prior to being enrolled into the VSL eligible course, TrainSmart Australia must reasonably believe that the applicant is academically suited and displays competence for the course requirements including meeting any of the set entry requirements. This is determined by either:
- The student providing TrainSmart Australia with a copy of an Australian year 12 certificate of education; or,
- The student providing TrainSmart Australia with a copy of a Certificate IV qualification (or above) that was delivered as a part of the AQF (Australian Qualification Framework) that can be verified by the issuing organisation or the USI (unique student identifier) transcript or,
- The student completing the Core Skills Profile for Adults online assessment passing at or above Exit Level 3 in the Australian Core Skills Framework in both reading and numeracy. TrainSmart Australia must also reasonably believe that the student displays that competence.
Please note, we are unable to enrol international students at this time.
Proof of COVID-19 vaccinations are required to complete this course in face-to-face classes and/or during the work placement component. See More
Delivery Method
The CHC52015 Diploma of Community Services (Case Management) course is delivered through a blended learning approach with 16 units to complete.
Knowledge Based Assessments
16
Case Studies
16
Practical Assessments
16
Work Placement
100 hours
Modules
This qualification is made up of the following units of competency. All units of competency must be completed in order to successfully attain the CHC52015 Diploma of Community Services (Case Management).
The CHC52015 Diploma of Community Services (Case Management) is broken up into the following Modules.
Module 1: Community Services Essentials Part 1
Develop and implement service programs
CHCCCS007
This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs. This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts.
Develop workplace communication strategies
CHCCOM003
This unit describes the skills and knowledge required to develop communication protocols for a team or business unit. This unit applies to workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.
Analyse impacts of sociological factors on clients in community work and services
CHCDEV002
This unit of competency describes the skills and knowledge required to function independently and to plan and undertake community work and associated services. The unit describes the application of knowledge of the broad social and cultural context in which work is planned and implemented in the community services industry. This unit applies to workers who seek to better understand their client groups and issues that impact on the lives of their clients and hence on their delivery of services.
Manage and promote diversity
CHCDIV003
This unit describes the skills and knowledge required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery. This unit applies to individuals working in any type of leadership role across all industry sectors.
Module 2: Community Services Essentials Part 2
Manage legal and ethical compliance
CHCLEG003
This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities. This unit applies to people working in roles with managerial responsibility for legal and ethical compliance in small to medium sized organisations. There may or may not be a team of workers involved.
Facilitate workplace debriefing and support processes
CHCMGT005
This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing. This unit applies to leadership or management roles where the individual provides peer to peer support to colleagues and refers to specialised support services in line with organisation guidelines as required.
Reflect on and improve own professional practice
CHCPRP003
This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development. This unit applies to workers in all industry sectors who take pro-active responsibility for their own professional development.
Manage work health and safety
HLTWHS004
This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements. This unit applies to workers who have responsibility for WHS as part of their role, including workers with obligations under WHS legislation, persons conducting a business or undertaking (PCBUs), or their officers (as defined by relevant legislation).
Module 3: Community Services Essentials Part 3
Establish and confirm the counselling relationship
CHCCSL001
This unit describes the skills and knowledge required to use a structured approach to counselling to determine, establish and confirm the nature of the counsellor client relationship according to the agency’s counselling model. This unit applies to individuals whose job role involves working with clients on personal and psychological issues within established policies, procedures and guidelines.
Recognise and respond to crisis situations
CHCCCS019
This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services. This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved.
Support counselling clients in decision-making processes
CHCCSL007
This unit describes the skills and knowledge required to assist clients to clarify their goals, explore options and develop a course of action. This unit applies to individuals whose job role involves working with clients on personal and psychological issues, within established policies, procedures and guidelines.
Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCDIV002
The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety. This unit applies to people working in a broad range of roles including those involved in direct client service, program planning, development and evaluation contexts.
Module 4: Community Services Essentials Part 4
Assess co-existing needs
CHCCCS004
This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs. This unit applies in a range of community service contexts.
Coordinate complex case requirements
CHCCSM004
This unit describes the skills and knowledge required to coordinate multiple service requirements for clients with complex needs within a case management framework. Workers at this level work under supervision within established guidelines but take on a team leadership role in the coordination of services and service providers. This unit applies to work in a range of health and community services contexts.
Provide case management supervision
CHCCSM006
This unit describes the skills and knowledge to take a leadership role in the delivery of quality case management. This includes disseminating information and providing advice on practice issues relating to case management within the organisation. Workers at this level work autonomously and are responsible for own outputs within broad but defined organisation guidelines. This unit applies to work in a range of health and community services contexts.
Undertake case management in a child protection framework
CHCCSM007
This unit describes the skills and knowledge required to apply all aspects of case management in which case plans are developed and implemented to address specific client needs and achieve client goals within a child protection framework. Workers at this level work autonomously and are responsible for prioritising own outputs within defined organisation guidelines. This unit applies to work in a range of health and community service contexts.
Module 1: Community Services Essentials Part 1
Develop and implement service programs
CHCCCS007
This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs. This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts.
Develop workplace communication strategies
CHCCOM003
This unit describes the skills and knowledge required to develop communication protocols for a team or business unit. This unit applies to workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.
Analyse impacts of sociological factors on clients in community work and services
CHCDEV002
This unit of competency describes the skills and knowledge required to function independently and to plan and undertake community work and associated services. The unit describes the application of knowledge of the broad social and cultural context in which work is planned and implemented in the community services industry. This unit applies to workers who seek to better understand their client groups and issues that impact on the lives of their clients and hence on their delivery of services.
Manage and promote diversity
CHCDIV003
This unit describes the skills and knowledge required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery. This unit applies to individuals working in any type of leadership role across all industry sectors.
Module 2: Community Services Essentials Part 2
Manage legal and ethical compliance
CHCLEG003
This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities. This unit applies to people working in roles with managerial responsibility for legal and ethical compliance in small to medium sized organisations. There may or may not be a team of workers involved.
Facilitate workplace debriefing and support processes
CHCMGT005
This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing. This unit applies to leadership or management roles where the individual provides peer to peer support to colleagues and refers to specialised support services in line with organisation guidelines as required.
Reflect on and improve own professional practice
CHCPRP003
This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development. This unit applies to workers in all industry sectors who take pro-active responsibility for their own professional development.
Manage work health and safety
HLTWHS004
This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements. This unit applies to workers who have responsibility for WHS as part of their role, including workers with obligations under WHS legislation, persons conducting a business or undertaking (PCBUs), or their officers (as defined by relevant legislation).
Module 3: Community Services Essentials Part 3
Establish and confirm the counselling relationship
CHCCSL001
This unit describes the skills and knowledge required to use a structured approach to counselling to determine, establish and confirm the nature of the counsellor client relationship according to the agency’s counselling model. This unit applies to individuals whose job role involves working with clients on personal and psychological issues within established policies, procedures and guidelines.
Recognise and respond to crisis situations
CHCCCS019
This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services. This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved.
Support counselling clients in decision-making processes
CHCCSL007
This unit describes the skills and knowledge required to assist clients to clarify their goals, explore options and develop a course of action. This unit applies to individuals whose job role involves working with clients on personal and psychological issues, within established policies, procedures and guidelines.
Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCDIV002
The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety. This unit applies to people working in a broad range of roles including those involved in direct client service, program planning, development and evaluation contexts.
Module 4: Community Services Essentials Part 4
Assess co-existing needs
CHCCCS004
This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs. This unit applies in a range of community service contexts.
Coordinate complex case requirements
CHCCSM004
This unit describes the skills and knowledge required to coordinate multiple service requirements for clients with complex needs within a case management framework. Workers at this level work under supervision within established guidelines but take on a team leadership role in the coordination of services and service providers. This unit applies to work in a range of health and community services contexts.
Provide case management supervision
CHCCSM006
This unit describes the skills and knowledge to take a leadership role in the delivery of quality case management. This includes disseminating information and providing advice on practice issues relating to case management within the organisation. Workers at this level work autonomously and are responsible for own outputs within broad but defined organisation guidelines. This unit applies to work in a range of health and community services contexts.
Undertake case management in a child protection framework
CHCCSM007
This unit describes the skills and knowledge required to apply all aspects of case management in which case plans are developed and implemented to address specific client needs and achieve client goals within a child protection framework. Workers at this level work autonomously and are responsible for prioritising own outputs within defined organisation guidelines. This unit applies to work in a range of health and community service contexts.
Job Outcomes
Diploma of Community Services (Case Management) Career Opportunities
The CHC52015 Diploma of Community Services (Case Management) qualification can lead to an array of career opportunities with job titles such as;
- Case Manager – manage different services clients work with
- Community Housing Worker
- Senior Youth Worker
- Housing Assistant
- Aboriginal Neighbourhood House Coordinator
TrainSmart Australia has a number of standing agreements in place with universities across Australia, which guarantees student entry and credit transfers upon completion of this Diploma.
Expected Salary and Biggest Employment Opportunity
$58,800
SALARY
Average Entry Level Annual Salary
63.9%
JOBS
Employed as Community and Personal Service Workers
79.9%
INDUSTRY
Employed in the Health Care and Social Assistance industry
All statistics are supplied by the National Centre for Vocational Education Research. Based on national surveys.
Available subsidies for this course
Eligibility Criteria
If you meet one of the below eligibility criteria, the JOBS & SKILLS WA Government subsidised total course fees for the CHC52015 Diploma of Community Services (Case Management) to you are; *
With a concession card – $388.80* or $400 per year* (based on annual cap fee)
Without a concession card – $1,312.20* or $1200 per year* (based on annual cap fee)
*The Student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as service and resource fees.
To gain the subsidy you will be required to attend face-to-face classes here at our Perth CBD campus. If you’re located in WA but live outside of the Perth Metro area you may be eligible to study this course fully online through the Government subsidy. Contact us to learn more about our upcoming intake dates & face-to-face study requirements.
Attendance Requirements
For the CHC52015 Diploma of Community Services (Case Management), the student attendance requirement is as follows:
- If you are an Existing Worker, you must attend the online/on-campus classes 1 day a week.
- If you are a Job Seeker, you must attend the online/on-campus classes 2 days a week.
For detailed information, including concession eligibility criteria and annual cap fee please visit our Lower Fees, Local Skills Information Page here.* If you are aged between 15-24 years old and don’t have a valid concession card, your annual course fee will be capped at $400 per calendar year at the non-concession rate.
Learn more about the Jobs and Skills WA Subsidy on the Jobs & Skills WA Website Here.*
*Please note, you can only enrol and claim ONE Jobs and Skills WA subsidy at a time. If you are currently enrolled in another course through Job’s and Skills WA (Including Lower Fees, Local Skills AND Skills Ready), you must either complete or withdraw from that course before enrolling in a new course.
*You must meet eligibility criteria to qualify. The Student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as service and resource fees* This is a Western Australian government program.
You are an Australian Citizen
You hold a sub-class 309, 444, 785, 820, or 826 visa
You are a partner or dependant of a holder of a temporary Visa sub-class 457
You hold a Bridging Visa E (subclasses 050 and 051) with a valid application for a visa sub-class 785 or 790
Payment Options
- $6,000
STANDARD RATE
The maximum tuition fee for this course is $6,000. Your fee payment options are:
- Upfront payment
- VET Student Loans – Australian government income contingent loan which allows you to study now and pay later †.
- Interest Free Payment Plan – No deposit, no interest payment plans.
- Find out what your repayments may be using our Payment Plan Repayment Calculator
†VET Student Loans are subject to students meeting eligibility requirements. VET Student Loan creates a debt that must be repaid to the Commonwealth.
- $388.80*
CONCESSION RATE
If you meet one of the above eligibility criteria AND hold a concession card, the JOBS & SKILLS WA Government-subsidised total course fees for the CHC52015 Diploma of Community Services (Case Management) are; *
$388.80* or $400 per year* (based on annual cap fee)
Your fee payment options are:
- Upfront payment
- Interest-Free Payment Plan – with a $100 deposit.
Find out what your repayments may be using our Payment Plan Repayment Calculator
*You must meet eligibility criteria to qualify. The Student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as Student service and resource fees.
- $1,312.20*
NON-CONCESSION RATE
If you meet one of the above eligibility criteria AND don’t hold a concession card, the JOBS & SKILLS WA Government-subsidised total course fees for the CHC52015 Diploma of Community Services (Case Management) are; *
$1,312.20* or $1,200 per year* (based on annual cap fee)
Your fee payment options are:
- Upfront payment
- Interest-Free Payment Plan – with a $100 deposit.
Find out what your repayments may be using our Payment Plan Repayment Calculator
*You must meet eligibility criteria to qualify. The Student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as Student service and resource fees.
Simulated Practicals
Gain Practical Experience In a Safe Environment
As a part of studying Health and Community Services at TrainSmart Australia, some units require students to complete practical assessments that simulate a counselling setting. These assessments give students opportunities to practice counselling skills and techniques before entering the workplace.
Simulated Practicals provides a safe and controlled environment to build confidence and develop essential counselling skills for future health care professionals.
Simulated Practicals simulates a counselling environment through an online Zoom call which involves a Health and Community Services assessor, an actor and the learner/student. In these sessions, the actor takes on the role of resembling a real-life client, in which an issue or traumatic event is retold from the actor’s perspective.
Based on the assessment criteria, the student is tasked with responding to the client with the focus on utilising skills taught in the unit.
Through the sessions, students can gain valuable feedback and be prepared to handle complex situations before entering the real-world environment.
We know that Counselling is an incredibly important skill, which is why we implemented Counselling units throughout more courses than just our Diploma of Counselling. TrainSmart Australia students studying Health and Community Services have access to our Simulated Practicals service!
Frequently Asked Questions
Is this course nationally recognised? What does that mean?
Completing a nationally recognised qualification (or training) means that your qualification and credentials are recognised all across Australia by other registered training organisations and employers. All accredited courses must adhere to the standards set by the Australian Skills and Quality Authority (ASQA). According to ASQA, accreditation is formal confirmation that the course:
- Is nationally recognised
- Meets an established industry, enterprise, educational, legislative or community need
- Provides appropriate competency outcomes and satisfactory basis for assessment
- Meets national quality assurance requirements
- Is assigned appropriately to the Australian Qualifications Framework (AQF) where it leads to a qualification.
How many hours do I need to study each week?
To achieve this qualification within the given timeframe, students are required to commit to a minimum of 15 hours of study per week.
Can I get course credit for previous study?
Students enrolling into a Trainsmart Australia course can receive recognition for previous studies completed at a Certificate and Diploma level. Students can be awarded a credit transfer if:
- The student already holds a unit (or units) for the they’re enrolling into,
- The student holds an old unit which is deemed equivalent to the new unit they’re enrolling into
Receiving credit transfers will reduce the overall cost of your qualification as well as the duration to complete your remaining units.
University qualifications are not backwards transferrable, which means no credit transfers can be awarded. However, you can still apply for recognition of prior learning (RPL).
What if I don’t meet the entry requirements?
If you are unable to provide a copy of an Australian Year 12 Certificate or Certificate IV qualification or higher, you may be required to complete an Language Literacy and Numeracy (LLN) test to gain entry into your course of interest. This test is offered online, free of charge, after you have submitted your application.
Are TrainSmart courses Centrelink approved?
All of our courses are Centrelink approved through AUSTUDY.
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